“Very comfortable and clean room which was well maintained. Good spacious and comfortable bed and also some good chairs as an alternative to sit on. Plenty of hangers and closet space. A little kitchenette area if you wished to microwave something or just have a cup of tea. Good split system that was on with a warm room on entry was a nice touch. Plenty of maps and support from staff around local facilities.”
“I was looking forward to our stay in a retro-style renovated hotel. The reception staff were welcoming and pleasant. We had a 'cosy' suite booked in the Heritage wing on the 3rd floor. As we were only staying the one night, I love the 'cosy' option and had no preconceptions about it being anything other than small, yet well appointed.
SMELL
The room was beautiful with the exception of being confronted by an overwhelming, intense and putrid chemical, floral odour. It literally took our breath away. The windows could not be opened and having the door open didn't diminish the smell. To the hotel's benefit, the On Duty Manager organised an extractor fan immediately to try and expel the odour. 45 minutes later she contacted me and said the odour couldn't be removed, and she personally checked the room.
UPGRADE
We were then provided a King room with a balcony, an apology note and a complimentary bottle of red for any inconvenience caused. The room was spacious and we enjoyed the use of the balcony. So a big thank you to the On Duty Manage for both organising an upgrade and also checking the odour in person.
AUDREY'S
WOW!! Now this was amazing. We had a wonderful welcome from the Maitre De. Our waiter, Sebastian, was a delight. He was informative, bright and attentive. The food was undeniably perfect. It was a well oiled machine from kitchen, to table service to the perfectly matched wines.
ATRIUM
The location and ambience of the Atrium was wonderful.”
“It's so Amazing 🤩 All of the staff was so very friendly and kind specially Leah she's so lovely and very accommodating. The place was so nice and clean all the linen smells so good and tidy. We'll sure to book here again whenever we come to sorento. ♥️♥️”
“Booked a night away as a surprise to celebrate my best friends 40th and it didn’t disappoint. Beautiful location with the most gorgeous gardens. Staff were super friendly and really went out of their way to make you feel welcome. Room was lovely (bed was like sleeping on a cloud) and loved all the other spaces throughout the hotel to relax. The buffet breakfast was so great as well. The dining room was beautiful and they had such a great variety. Highly recommend!!”
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