I was charged a $5 fee to use the ATM. I paid the full rate for a mediocre room with a poor view. I was charged a parking fee of $24, which has never been the case during my at least 10 other stays.. The front desk clerk was confused and it was hard to understand her English. They also put a $100 hold on my bank debit card which has already been processed and paid to the facility! feel like I was robbed at gunpoint for a one night stay.

I live in KC and have stayed at this location many times. Breakfast was prepared perfectly and my serev was delightful.

Stayed in April 2023

The staff was not friendly and acted as if I was bothering them when I was checking in.

My room was comfortable

Stayed in February 2023

Everything was perfect!!

It was one of the top 5 meals I've ever eaten in my life! The ambience was amazing! The food was incredible and the service was fantastic!! Thank you for creating such beautiful memories for our family ❤️❤️❤️😚😘.

Stayed in March 2023

We will NEVER use booking.com again. We reserved two rooms for our stay, and you communicated the wrong name on one of the rooms so the hotel couldn't find the reservation. Even worse, booking.com charged me for the two rooms we reserved and the Intercontinental Hotel at the Plaza also charged me for both rooms. I paid double for the two rooms. I will NEVER use booking.com again. It was complete disaster and caused us great, unexpected stress we didn't need. Terrible experience.

Stayed in February 2023

No microwave on premises

Beautiful night view of crown plaza from balcony

Stayed in February 2023

amazing service and hospitality!

Stayed in December 2022

no vegan food options

location

Stayed in December 2022

The location was excellent. We enjoyed walking along the river in the evening.

Stayed in October 2022

booking it was horrible! since they outsource they reservations they don’t know what they are doing… I called to confirm my reservation the day before and they told us that they reserved the rooms which were not what we booked. the day of I called to do a check in and they said there is no reservation for us then I called them again and they said they found the reservation… the price is too high. also in one of our rooms the phone did not work and they haven’t fixed it while we were there. in room dining was good but to get it we had to go downstairs and order

that they have balconies, food and public areas

Stayed in September 2022

Very friendly and efficient staff, really good room service, location near the plaza is perfect, nice bar, outdoor pool and pet friendly

Stayed in September 2022

The bed was very uncomfortable and made it hard to sleep. My biggest gripe was for the expense of the room, why do we only get 1 ply toilet paper. That was ridiculous. They should do better, I think I paid enough for 2 ply at the very least. That’s one star hotel standards. They do not send anyone to clean your room unless you call them. I also found it very impersonal that I was getting texts from “management” with information about the stay and also to rate my stay almost the minute I checked out. I wanted to get room service one night but was told the person in charge had left for the night so I couldn’t. They seemed to have staffing issues. I also heard employees being talked down to by other employees. The things that were said should never had been said in front of guests but to be honest the one should never had snapped at these employees the way he did. It was an embarrassment for the hotel. It’s no wonder they had problems with staffing.

Gary the barista was amazing. Very friendly and went above and beyond. Most of the other staff was friendly as well. The location was just walking distance to the plaza. The room was decent. The balcony was great with a great view of the plaza. The shower pressure was fantastic.

Stayed in September 2022

Almost everything except location.

Last 3 times in 2 months I have stayed there, the valet was terribly understaffed, front desk was not trained and very slow, was not told I needed to ask for daily housekeeping although I’m paying highest price on the plaZa for a dirty outdated carpet dirty, old Rowell, room. Phone in room did not work. Cigarette butts all over the entry. No water in the rooms. A total disappointment. Will be staying at the Raphael and recommending to my friends that travel weekly to do the same. 6 weeks in a row, either through my business and this was business/personal trip. Pay attention to the tradition and or sell to someone who understands the alameda plaza was the best, followed by the Ritz, now a holiday inn property which I am a member of of IHP and they can’t find my membership # . Failing fast. Can you give me a answer why I should stay there for 2 month for 3 days a week

Stayed in August 2022

nothing

clean & comfy

Stayed in July 2022

The front desk staff were inattentive and unfriendly (with the exception of one daytime staff and she was great, seemed to care about the customers and very nice). They told us you won’t get housekeeping unless you call down, I guess I’m spoiled but ‘Hi, thank you for coming, let me get you checked in’ must be a luxury. As soon as we arrived we inquired about the frig in our room not working and asked for a new one, they said they didn’t have any and sent up an engineer who felt it with his hand, and said it’s working fine, it’s just small. When leaving for dinner I stopped at the front desk, the person started of immediately telling me the engineer said it’s fine then she was so excited about a coworker interrupting to hand her a coffee she needed to then interrupt me to address the coworker ‘oh my gosh, is that for me, thank you, oh I love you!’ then basically again denied there was a problem stating their engineer said it’s working fine and it’s probably just because it’s small. I asked if working means it cools because it’s not. A woman, who I’m guessing was the night supervisor, interrupted her customer to call over ‘what’s the problem?’ and then she too denied there was a problem, eventually acquiescing she could change our room but would offer no assistance telling us we could call a bellman to have us stuff moved. Wrapping us this awesome customer service experience, when checking out, the front desk employee looked like he’d rather be anywhere else, didn’t greeted or asked about my stay. I inquired about an overnight charge on my bill and the man said ‘I have no idea, did you charge something?’ I replied ‘no it was 3am, that’s why I’m asking you’. His response was ‘I have no idea, I’m just billing you now’. This experience is an excellent example of people may not remember what you said but will remember how you made them feel and it’s pretty disappointing and crappy.

I have stayed at the hotel many, many times. We have had so many fun family and friend trips just to hang out at the pool and enjoy the bar. The location can’t be beat. Joshua at the pool was very friendly and helpful. The bellman was very helpful and seemed to enjoy interacting with customers. The air conditioning worked great and our room was clean when we arrived. We happened to run into someone from administration outside of the building and joked about a problem we were having and he asked a few questions, told us he worked for the company and followed through to intervene and to fix it.

Stayed in July 2022

This hotel was filthy. Our room was filthy. From the moment we walked into the hotel it smelled of mold. Our room smelled of mold and it was obvious that someone had been in there previously. There were no amenities and the carpet was filthy as well as the waste baskets being full of trash. It had not been cleaned. The light in the bathroom did not work. I asked nicely for it to be cleaned. It never was. No one seems to really care for this property. Perhaps like many places they did not have trained staff or any staff but then why did I pay $400 a night?

There was nothing to like about this property.

Stayed in July 2022

customer service was not good.

the location

Stayed in July 2022

Check in was at 4:00 pm. We arrived at 5:30 and room was not ready until 6:30 pm. Defeated the purpose of staying there.

Stayed in July 2022

clean spacious comfortable

Stayed in July 2022

nothing

everything

Stayed in June 2022

I had an overflow of my toilet in the bathroom afetr 2 hrs nobody had shown up.....: I intended to stay 2 days longer, but instead I move to the Crown Plaza Down Town KC

Soso and not able to sit outside in teh sun...?

Stayed in May 2022

no dislikes

huge room and bathroom good view quiet wonderful patio

Stayed in May 2022

The staff was not welcoming or friendly. Room service is not available at certain times so having room service as an option when selecting this hotel was a lie.

Stayed in March 2022

This hotel was not near as nice as when we last stayed here in 2018. The room was dilapidated, wallpaper was peeling off the walls and the bathroom did not feel clean. Definitely not like our previous experiences so we’ll be staying somewhere else in the future.

We really like the location and the beautiful lobby. We chose this hotel because we stayed here for our wedding weekend a few years ago so it holds great memories.

Stayed in April 2022

our room was dirty and so hot. we have stayed before but will not be back due to room quality and air not working.

location

Stayed in March 2022

In photos, it’s gorgeous! Beautiful updated design and finishes. However, up close, our room’s craftsmanship was very poor in my opinion. Wish they didn’t hire amateur installers to put together the remodeling. Very disappointing for the higher price point and the “luxury” hotel factor. For me, it simply took the luxury out of it. But everything else made up for that, of course.

Quiet. Slow paced. Clean. Good location close to activity, restaurants, shopping! Love the walkabilty and neighborhood. Good customer service/ timely response to our needs for extra blankets and pillows. Beautiful hotel lobby for IG worthy photos. Coffee shop was great. We had a nice view of the little river and the plaza which was nice. Attached parking - loved the convenience of walking from each floor of parking right into hotel!! That was our favorite part, I think.

Stayed in March 2022