3333 28th Street Southeast, Grand Rapids, MI 49512, United States of America
Based on 223 hotel reviews
6.7Cleanliness
7.6
Comfort
7.5
Location
8.4
Facilities
6.9
Staff
7.9
Value for money
6.9
Free WiFi
7.5
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End of dialog contentReviewed: March 16, 2024
Carol
United States of AmericaBig balloon behind curtains. Cleaned well? Paint off bottom of tub. It had a connecting door. Wasn’t locked at all. Good thing we checked.
Close to where we needed to go. Lots of room. Appeared clean.
Stayed in March 2024
Reviewed: August 28, 2023
Jazzmin
United States of AmericaThat the pool was not available, but did not say that before I book it online
The respect that the employees had 
Stayed in August 2023
Reviewed: August 20, 2023
Tamara
United States of AmericaBed could be more comfortable, no breakfast , no restaurant . Just a Starbucks in lobby very limit drinks. And muffin
Nice, clean, friendly staff
Stayed in August 2023
Reviewed: August 10, 2023
Kevin
United States of AmericaThey blame everything on Covid. Let’s get over it people. The restaurant wasn’t open, they stop serving breakfast in the morning. The bartender was only there for four hours, the pool was closed, the waterslide was closed, the Jacuzzi was closed, there was mold in our room, not as advertised, felt like I was misled really wish they would’ve just refunded my money on day one and I could’ve went to a nicer hotel I stayed at the one in Kalamazoo and it’s 100% opposite of this one
The property has a nice restaurant, when it’s open, the bartenders and staff were very friendly
Stayed in August 2023
Reviewed: August 6, 2023
William
United States of AmericaNo morning breakfast provided. They do have a Starbucks, but I am not a fan of their coffee, and the blueberry muffins in the display case were nothing like the two mini muffins I received.
The room was perfect, great staff and tremendous pool area.
Stayed in August 2023
Reviewed: July 17, 2023
Donohue
United States of AmericaOnly thing in room was coffee pots...so not much.
Staff at front desk was excellent. All four on weekend were super friendly and helpfull. Beds were great. Bathroom clean.
Stayed in July 2023
Reviewed: July 10, 2023
Walden
United States of AmericaThings was broke had to get fix
The room was very spacious
Stayed in July 2023
Reviewed: June 28, 2023
Jason
United States of AmericaI booked the hotels a few months ago based on the fact it had a waterslide, only to show up the day they were removing it.
The staff was very helpful and accommodating.
Stayed in June 2023
Reviewed: June 19, 2023
Curtiss
United States of AmericaThe slide and hot tub weren't working. I didn't know since I booked online and it wasn't noted. We drove almost 2 hrs to the hotel.
The front morning staff was amazing. Very helpful. The girls were great with my autism daughter. We will be coming back because of them..
Stayed in June 2023
Reviewed: May 1, 2023
Tiffany
United States of Americaslide closed at pool, hot tub closed, mold in bathroom and shower, dirty windows couldn’t even see out it was so dirty. no breakfast
good location, has a lot of potential
Stayed in April 2023
Reviewed: February 13, 2023
Cheryl
United States of Americano free breakfast.
location to shopping and dining.
Stayed in February 2023
Reviewed: December 31, 2022
Ruth
United States of Americano coffee maker in room or free coffee in lobby , heat was either super hot or didn’t turn on .
The pool and water slide - beds were comfy . Staff was friendly
Stayed in December 2022
Reviewed: November 30, 2022
Laura
United States of AmericaThe hot tub did not work, the pool was so filthy. I was afraid to even get in it. It was extremely clouded.
easy to get to
Stayed in November 2022
Reviewed: November 14, 2022
Courtney
United States of Americadisappointed the hot tub was out of order. it was hard to get a towel. They also charged an addition $50 for each room without saying anything until you were literally checking in.
Stayed in November 2022
Reviewed: August 19, 2022
Chad
United States of AmericaThey had coffee filters but no coffee maker.
We had a room next to the pool .
Stayed in August 2022
Reviewed: July 26, 2022
Bria
United States of AmericaNothing
My kids enjoyed the pool
Stayed in July 2022
Reviewed: February 19, 2022
Autumn
United States of AmericaThat I was charged 4 times And the slide wasn’t working
Pool closeness to the pool warm water
Stayed in February 2022
Reviewed: February 14, 2022
Jessica
United States of AmericaPool was cold, too many people (overly full pool) and no room to move. Slide only open certain hours
Clean and beautiful hotel
Stayed in February 2022
Reviewed: December 28, 2021
Ryan
United States of AmericaCleanliness in the bathrooms, coffee cups were plastic.
Jazmine provided excellent customer service and was able to get the accommodations we needed.
Stayed in December 2021
Reviewed: December 19, 2021
Lisa
United States of AmericaOptions for food
Kids loved pool and waterside
Stayed in December 2021
Reviewed: December 16, 2021
Cynthia
United States of Americastaff not very helpful or informative at check in. He actually told us nothing.
close to shopping
Stayed in December 2021
Reviewed: December 10, 2021
Shannon
United States of Americabreakfast ran out ad it took awhile get more food.
location
Stayed in November 2021
Reviewed: December 8, 2021
Emily
United States of AmericaThe bed was comfy and the room/lobby/elevator was clean. I never made it to the pool.
Stayed in December 2021
Reviewed: November 28, 2021
Luis
United States of AmericaThe main reason was to spend my daughter’s birthday because there is a slide. The pool was cold, the hot tub and slide were not working. So disappointed.
Stayed in November 2021
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