Nothing

Location and history of the hotel

Stayed in March 2024

It's an old hotel, so don't look for things to be brand spanking new.

Lovely hotel. Loved the art deco and the history.

Stayed in April 2024

No breakfast for the price, I’d rather stay in a holiday inn.

location and historic significance.

Stayed in March 2024

No real room service. Bar was understaffed at rush hour.

Large comfortable room. Beautiful lobby bar.

Stayed in March 2024

The room wasn’t very clean. The wallpaper was peeling, the shower grating was caked with dust, and sink drainage full of black debris. The person who checked us in was unable to explain the $25/day required resort fee and how that was charged (which was included in the Booking.com payment, but the person at reception said it was an additional $75 charge). There was no way to opt out of the resort fee which had to be used to purchase things within the hotel, but also didn’t roll over between each day. This left a really bad first impression. The fridge was unable to be used in the room because it’s full of weight sensor mini bar items and no room for personal use.

The history of the Palmer House is undeniable. The ornate decor and lobby was beautiful.

Stayed in February 2024

I didn’t like the additional fees for using the hotel. It was unexpected. Gives me pause about booking in future. I didn’t like being double charged for my second night in the room. The hot water handle in the room stop working. It took three hours to get another set of towels. I had to call the front desk three times. this was by far the worst customer service I’ve ever received from the hotel and I stayed there frequently.

The location. The gym facilities

Stayed in December 2023

None

Very good location from City center.

Stayed in December 2023

I did not realise I was being charged a $25 per day hotel charge which was then given back as a daily discount on hotel facilities. Came back to hotel at 11:30pm. There was no bar open

Stayed in January 2024

They love to add extra charges. When we parked in front, a doorman gave us a valet parking tag and our car was whisked away to valet parking. Only later did we find out (printed in unreadably faint letters on the tag) that valet parking cost $75/night. Then when we checked in we were told there was a $25/day additional charge that we had to spend on hotel services like food, spa etc. On our first day we decided to use the $25 towards a quick breakfast before going sightseeing: 30 mins after we ordered, no food had yet arrived. We went asking and finally it came. Food was very good, but our day started late.

The hotel is in a great location, close to major attractions like The Chicago Art Institute. It is a grand building, the main lobby is grand, feels like a set for a movie about the roaring 1920s. The rooms have a classic feel, not shiny and modern, but they have all the amenities you'd expect.

Stayed in December 2023

the hotel

Stayed in January 2024

Room, location, ease of check in with digital key

Stayed in December 2023

Loved the hotel

Stayed in December 2023

The location was a bit dirty around it. The view was of another building

Loved the inside

Stayed in December 2023

Extra 25$ charge, some rooms need a little updating

Location and history

Stayed in December 2023

All the surcharges are ridiculous. I don't like having a $25 surcharge but want you to use their bar and restaurant. That's not right.

Love the location. Having a lounge is great.

Stayed in December 2023

Hilton did not honor booking.com reservation change. Ended up charging my credit card $1200 (initial $915 deposit) then $297 at check out while handing me a receipt for a total charge of $688. I also did not get the room I booked. I was given a handicapped room which do not have nice showers. The view from my room was a wall. Food was average for quality and price for the area but service was very slow.

Beautiful. Historic. Central location.

Stayed in December 2023

It takes too long time to check in.

Lobby Breakfast Location

Stayed in November 2023

Very beautiful architecture and super friendly staff

Stayed in August 2023

It took almost an hour for us to get checked in. Then it took another 30 minutes for the luggage to make its way up to our room. There's also some hidden fees - a "$25 credit" at the spa and the bar/food that's actually just a $50 charge they add to your bill regardless of whether or not you use it. We were upgraded to a room that was down three different hallways, with the tiniest bathroom. You couldn't open the door and have someone standing at the sink. Don't believe the photos in terms of room size or amenities.

We got upgraded because we were getting married the next day. They took our luggage up to our room! The lobby was very beautiful and stayed open for a night cap.

Stayed in October 2023

Storied heritage hotel that now feels the tug of time. Neighbourhood has moved from bustling to "keep your head up". Pleasant though, in the same way as your 70 year old Aunt from the Mid West.

Stayed in September 2023

The air quality in Room 10138 is not good due to the room decoration is fully carpet. There is no the separation between wet and dry zone so water will flood in dry zone.

Excellent location in downtown. Close to CTA

Stayed in October 2023

The bathroom is much too small for one person - for two, it must be pretty inconvenient. The lobby (and breakfast is by the lobby) was noisy from early morning to late evening - when there was no convention guests, it had non-stop loud music. The hotel has known better days but is now a bit passé; overpriced for what it is despite the excellent location.

The standard double room is large enough, the desk good for work, and the bed rather comfy.

Stayed in October 2023

Room and bed were very small for what we were paying and the noise from the elevators was very intrusive.

Location to Grant Park for the Chicago Marathon was perfect. In-house Starbucks.

Stayed in October 2023

Historic and lovely grand hotel - enjoyed how it had preserved its past. Busy convention hotel that did its best to get customer's needs met. I was there for the Chicago Marathon since it was one of the closest hotels to the start and finish and they catered to us by having a fast-moving breakfast line they nicely opened an hour early at 6:00 A.M. when the lobby was often busy - and thanks for the non-dairy milk and healthy items and having Freshi downstairs. I upgraded to a premium room that seemed like a standard size but it's a big city hotel and the bed, amenities, view, and quietness were all good. The staff was friendly. The gym was big and well-equipped. I had one of the best massages ever in its spa the day before. A good choice if you are staying downtown.

Stayed in October 2023