Shower over bath, difficulty in accessing for us older folk, and can be a bit dangerous for a solo guest like me

Location, the old world charm, brilliant architecture, ambience

Stayed in July 2025

The lobby bar is a great place to relax and socialise. Lockwood “Grab and Go” is excellent, lots of choice, great quality.

Stayed in August 2025

We wished there was a coffee maker in the room. Lockwood Cafe in the lobby is nice, but there can be long lines/waits.

Room was very comfortable and clean. We love the lobby bar with its old-world charm. Proximity to trains a big plus. Adjacent restaurants too.

Stayed in August 2025

very well positioned, comfy bed, lovely atmosphere, lots of history, nice to stay a few days.

Stayed in August 2025

Our first room was awful. It was not clean and the layout was horrible. You could not get to one side of the bed without climbing over a refrigerator and you could not open the closet if the room door was open. Bathroom was so small we kept hitting our head on the towel bar. Honestly it should not be billed as a queen room. We moved to another room and it was great

Our second room was clean and comfortable. We stay every year and this room was more in line with our expectations

Stayed in July 2025

The elevator not working and that breakfast wasn’t included. I didn’t appreciate that there was $75 pass ($25 a day) and that it doesn’t roll over for the next day.

I really appreciated the aesthetics as well as the bed. I am curious where they purchased the bed from. It was some of the best sleep I have ever received. I also appreciated that there was fridge.

Stayed in July 2025

Self parking

Clean friendly location

Stayed in July 2025

It was hard to get the room cool enough for me on such a hot week.

It was located centrally to everything.

Stayed in June 2025

Bed was very uncomfortable Temperature control was inconsistent Had to call and request fresh towels! Housekeeping never stopped by our room

Beautiful facility Nice location

Stayed in July 2025

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Stayed in July 2025

The location was excellent! Very central to metro stations, buses and sites. Very walkable city. Easy to get around.

Stayed in June 2025

Location

Stayed in May 2025

Rooms are okay but would deserve a complete renovation as they look outdated

The lobby is absolutely stunning, the staff is very helpful and welcoming. Free wifi was absolutely appreciated. Breakfast is good. Lockwood restaurant was also great.

Stayed in June 2025

Location was not terrible but all of the green space for our dog was blocked off

The architecture and very clean

Stayed in May 2025

Resort fee is a rip off, shouldn't apply, charged for a service I didn't have and reception weren't interested, all they said was I will email the dept, I was diamond member with hilton honors and they wouldn't amend the room rate, I accept first night but they wouldn't help for the other 3 nights. I had no idea a Hilton member or I would have had my friend book

The room was large and spacious and very clean. Staff were excellent apart from Front desk who were rather stern

Stayed in May 2025

Heating/Cooling in room seemed inconsistent. We were cold at night despite having the heat on. Needed a weightier duvet or bedcover.

Satisfied with the check-in/check-out process, luggage storage, amenities on site. Staff checked in via text daily. Lobby area was beautiful. Room was clean and plenty of linens. There is a resort fee tacked onto the price of the room that can be used as credit for spa, restaurants, etc.

Stayed in May 2025

Room was a bit dated and pool was closed

Love the bar area/lobby art deco feel

Stayed in May 2025

The tub dripped all night

Clean, great service beautiful historic hotel

Stayed in May 2025

The checking in was so confusing and the $85 parking a night. The pool was down for maintance

Location was great, very clean rooms

Stayed in May 2025

The rooms are nothing spectacular. We have stayed here 2 times, and we were placed close to the elevator both times. The elevators are loud.

The building is beautiful. I love the bar and food available.

Stayed in April 2025

The thermostat was glitching and made a clicking noise throughout our stay. It was difficult to sleep with what sounded like a popcorn machine popping all night long.

Room 14-174. The bed was comfortable and the room was clean. Enjoyed the corner view.

Stayed in April 2025

Room was small for 4 people

Staff, facilities, location

Stayed in April 2025

Breakfast was good - would have liked to see some younger person health friendly food. Loved the pool!

Stayed in March 2025

Building is outdated and could use some deep cleaning.

Excellent location. Building is cool.

Stayed in March 2025