Restaurant food was a little repetitive after 5 days

Great location and ease of access to Alta. The locker room and ski shop downstairs are exceptional. Staff is super friendly and accommodating.

Stayed in March 2024

Some rooms are noisy from facilities above Maintenance a little slack

This is a fabulous property in an unbeatable location with gorgeous lobbies, spa and the best ski boot rooms I've ever seen

Stayed in February 2024

Food and staff were inconsistent, with consistently poor service during breakfast.

Exceptionallly good facilities and beautiful decor throughout

Stayed in February 2024

Everything was good!

Ski-in/Ski-out, great views of the mountain from your room/pool&hot tub, The staff is super helpful and courteous. Great breakfast, and top amenities!

Stayed in November 2023

Limited food/restaurant options. Example: could not order a pizza… No ala cart breakfast option, Only a $25 buffet.

New, clean, nice amenities.

Stayed in December 2023

Paper thin walls. Could hear neighbor talking in normal voice. It was a connecting room and if I knew that at booking I would have chosen another room.

Location was wonderful and the facility was nice. Food onsite was good. I would stay here again. The staff at the front desk was very friendly and helpful.

Stayed in July 2023

The rooms were very small for the price. A double room, was two full size beds and not queens. It was really expensive for such small rooms.

Great location and beautiful area

Stayed in August 2023

sometimes a bit noisy in rooms

Really nice rooms — and proximity to slopes

Stayed in March 2023

gym is fine. it’s a bit small and wasn’t very stocked or clean.

great location. beautiful lodge. great bar and restaurant. ski in ski out. fun game room.

Stayed in March 2023

Sound insulation btw rooms not good!

Buffet good; fruits and berries nice

Stayed in March 2023

could use more staff as workers seemed quite busy but they did well

great ski in and out location. friendly staff, good food and service . ski lockers very handy and fresh cookies and hit chocolate after a day on the slopes!

Stayed in March 2023

Mixed staff experience. Some excellent and some horrendous. Strange Heat AC alternate with loud fan and uncomfortable cold air that can not be adjusted or turned off. Facilities (tub, games room) often broken or closed. Not acceptable at the high high price charged

Fantastic location and room. Some staff were amazing above expectations.

Stayed in February 2023

kitchen, spa

location, interior

Stayed in January 2023

The hotel was very clean and well maintained. The staff was nice and helpful. I really enjoyed the cookies at the end of the day skiing. The gym, pool/ hot tub, and yoga room were all excellent. I couldn't have asked for a better stay

Stayed in January 2023

Nothing :)

Absolutely stunning hotel. very peaceful with amazing facilities. The staff was very professional and very nice. highly recommended!

Stayed in July 2022

The pool had a lot of bugs floating in the water so we didn’t use it.

It wasn’t open everyday. We didn’t get up early enough to eat there before they were finished serving food.

Stayed in June 2022

Unfortunately, there were a big disappointment with a room and how the management handled the situation. 1. Check in We're checked in the deluxe king room which clearly wasn't suitable for stay. It had someone's clothes in a drawer, wet carpet near one side of the bed with weird odor and the only window was blocked by snow mass on 2/3. On our request they moved us to another room. It was a standard king and we're missing a bath tube and a coach that initially was planned for the baby. 2. Communication on a manager level After our room downgrade no one followed up with us. Before the check out my spouse talked to a manager and agreed on 20% off the room rate (as a refund for our pre-paid room) and dismiss of any fees on our balance. What was a surprise that it didn't happen! For a week we called 3 times and left messages without any call back. I think such customer relationship is not acceptable at 4 star hotel, do not recommend to stay here.

The hotel has a great location, you do not need to walk to the ski lift, it's right near the exit. We really enjoyed the heated pool and hot tube with a view. Stylish, modern decor plus having a bar and a restaurant inside was an advantage for us. Many thanks go to Ella, who delivered hot boiled water every day w/o a reminder for our baby needs!

Stayed in January 2024

During my recent six-day stay at this hotel, which commands a nightly rate in the luxury segment, I encountered a blend of positive and concerning elements. While the establishment's ambiance initially promised a premium experience, the reality diverged in several aspects. Instances of unprofessionalism and subtle racial insensitivity left a mark, creating a less-than-ideal environment. Additionally, the absence of temperature control in the room, coupled with persistent noise, detracted from the anticipated comfort. One notable issue was the inconsistency in staff conduct, exemplified by a variable check-in experience with Kayra. The process proved to be notably prolonged, and Kayra's approach conveyed a discernible bias against third-party bookings. This treatment, delivered in a discriminatory manner, added unnecessary frustration to an otherwise eagerly anticipated stay. If the hotel wishes to discourage third-party bookings, a more transparent approach and withdrawal from such platforms would be preferable. All guests, regardless of booking method, contribute equally and should be accorded the same level of respect and efficiency in service. This episode underscored the importance of consistent and fair treatment for all patrons, irrespective of their booking source. The disappointment extended to the swimming pool experience. Despite the temperature falling below the specified 85-90 range, the staff declined our request to increase it, rendering the pool unusable. The inconsistent service from the employees, who proved to be a mix of hits and misses, was evident. On a positive note, I would like to commend the assistance provided by Tom in facilitating transfers during our stay. However, the overall experience underscores the need for the establishment to address and standardize service quality across all facets of the guest experience. However, the most notable discrepancy occurred on the final night at the hotel's restaurant.

Stayed in December 2023

There was a wedding there and t was like the other guests were less important. But we paid our room too, right? Also no special attention for my birthday - fun fact : we went to Trader Joe’s and they gave me flowers …

Beautiful location and clean space. The room was Pk, so was breakfast but it was my 50’s birthday with my kids and we did not feel welcome : we wanted to have lunch but there was just one table in the corner and we waited to be served like no one cared. Eventually my oldest daughter said it was not nice for my birthday and asked to leave which we did. We paid more than 400$ and another more bucks for breakfast for the night so… make your conclusions

Stayed in August 2023

Absolutely beautiful and complete serenity!

Stayed in August 2023

everything was great.

perfect location on the mountain, ski amenities on 1st floor, pro shop in hotel, heated pool and hot tubs, restaurant and great room with amazing view of Alta Mountain.

Stayed in February 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024