From
CanadaUpon arrival, we had thought we lost our bag in the taxi, and we contacted the staff. Galen, a young staff, persistently tried to help us out. He even agreed to help us call a taxi driver to see if the bag was in the taxi. He was very empathetic, and he was very candid about where he thinks the bag was. So, without giving up, we contacted a taxi driver, and we were able to actually retrieve the bag in the trunk, despite what the taxi driver had said initially. Because of Galen, it made the rest of us stay a lot more memorable. He even went out of his way to be personable as well, and this is the kind of experience we look for in a high-end hotel. A personalized help. And because of this experience, we look forward to coming back and staying at this hotel in the future.
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