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The manager checked me 11 AM without extra fee. Thank you

Location is great! It’s walking distance to Dostyk Plaza, Eurasia trading center and US Consulate.

Location, cleanliness, staff, food

location is a bit out from the city center but the rooms were well maintained and staff service is great. even with some hiccups happened in our rooms during our late check in, they managed to sort out everything in time and made sure we felt comfortable in our rooms.

LOCATION 10/10: at the center of the city, main road, just few steps to grocery store & pharmacy. All tourist sites in the city are accessible in 3 to 20 minute taxi ride (I used app yandex go, very efficient and cheap even for airport to hotel transfer.) STAFFS 10/10: When I arrived, I had severe vertigo, the hotel receptionist Ms Goha & Mr Handsome Manager helped me & took really good care of me, thank you so much. All of them the staffs are approachable, kind and helpful. COMFORT 10/10: Complete with everything, a quiet room with fridge, hangers, table & socket beside bed etc. The room is big, has aircon & heater, other hotels only have heaters. Has chinese restaurant. CLEANLINESS 10/10: Everything is clean. They have daily room cleaning if you wish. WIFI 10/10: connect to their “Hotel_2g”, it has the strong and stable wifi signal (from my room on the 3rd flr.) VALUE FOR MONEY 10/10: worth it with its great location plus sumptuous breakfast buffet.

Prime location with very affordable price.

Exceptional !!! We had a great stay. Mr. Ilyas the receptionist was so kind and helpful during our stay. The breakfast was great. Good locations also and keep the hotel and rooms always clean. Resident City Hotel is highly recommended.

The first room had some weird cigarette smell, but we changed the room and it was clean and comfy. Staff is so welcoming and friendly. They accommodated all of our needs and made sure our stay as comfy and safe.

Definitely good accommodation for short term trips! Very kind staff. Can help you and understand the situations when u have some troubles with credit card issues. They gave me options to pay later cause I was exhausted after long flight, and I was appreciated!

The staff is exceptional. Breakfast is very nutritious. There are several good restaurants in and around the building.

Breakfast, very rich breakfast. Even some 5 star hotels in Europe don’t offer such breakfast

Very clean. Good service. Location 👍🏻👍🏻👍🏻👍🏻👍🏻

Hotel Manager, Sabit, was very hospitable and professional.

We really liked the spacious room and the breakfast! Airconditioning worked well, bathroom was clean.

Brand new hotel. The breakfast was excellent. Stayed here on the weekend and the location was convenient.

everything was fine - amenities, service, stay. Bartender Aisultan from the bar - coolest guy ever!

It was really amazing. The breakfast options are good, location is good, the staff are accommodating, and the hotel room facilities are nice.

Reception Staff was very helpful and accommodating, the restraunt staff with the hotel is also very nice and friendly, location is amazing, located centrally with nice cafes, restraunts and other attractions within walking distance.

The room is very clean and bright. Bathroom with a big shower box. The front desk staff is nice and very helpful. Good breakfast served. I will stay there when comeback to Almaty 👍

A relaxed gentility..a lovely old style hotel with great service and no glitz

Очень классно, удобное расположение. Берик и Динара очень классные, помогли нам с сумками, очень приятные люди

Great location, really in the heart of city center. Nice staff, clean, comfortable.