The staff! Stayed a bit later to cook us 2 burgers as Santiago was on lockdown and all the restaurants and shops were closed. Thank you guys so much they were delicious! Bath products were gorgeous and the entire hotel smelt fab. Rooms were kitted out with everything, amenity pack, great hairdryer, makeup mirror, TV with BBC, nice coffee machine, iron, lovely bed & linens. Hotel location is the best in Santiago with (when not under military control) great restaurants and lovely boutiques, if feels affluent. Secure parking also here & free. Breakfast made to order & excellent. If I come back to Santiago I’ll be staying here. Special thanks to the lovely hotel manager from Venezuela, what an asset to the hotel she is. She made us feel loved. No under 21’s so no rowdy toddlers at breakfast.

Catherine United Kingdom

Gorgeous artistic boutique hotel with comfortable stylish rooms and high quality luxury bathroom products, extra large towels and a fabulous spacious sunny deck. The staff were very friendly and helpful and the location is fantastic with lots of cafes and restaurants up and around the street. There’s even a cat café across the road. It was a bit of a splurge on my last day of a very long South American holiday and I thoroughly enjoyed and made the most of the beautiful space.

Sally Australia

We stayed in the room with terrace. We loved the terrace with lots of plants was very nice. All staff were very friendly and supportive. Breakfast was excellent. We would stay again if we come back to Santiago.

Masa United Kingdom

A very cool boutique hotel that only has a few rooms so very intimate. The hotel is located in a funky area that has a lot of restaurants and small shops. The women on the front desk is very lovely and welcoming. She gave us some great food recommendations. If you have the money, I'd recommend staying in a room with the garden terrace. We stayed in one that didn't and regretted it as without a terrace, the room feels very small.

Stephanie Australia

Lovely room with private terrace. Great service and friendly staff in the bar/restaurant and at the front desk. Breakfast was fantastic as were the cocktails and meals served in the evening. Great location with nice restaurants nearby and short (15-20 minutes) walk into centre.

Michael United Kingdom

This place was perfect. The only thing it needs is a gym. The neighbourhood is amazing

Emily United Kingdom

The staff were very friendly and went out of their way to help us. The room was stylish and quiet, with a beautiful balcony overlooking the street which we made great use of.

Jessica USA

The staff was very friendly. I liked the location because it was out of the hustle bustle and felt very "neighborhoody" and reminded my husband and me of parts of Brooklyn. Cabs come by frequently, making getting around easy, though we walked the City for the most part. The best part is the room itself though! Super comfy bed, clean bathroom (though I don't know why hotels never have enough hooks!) and best of all, the balcony/terrace right off the room was lovely with its sustainable plantings all around and was a great place to eat breakfast/sit with a drink. The restaurant downstairs had very good wine available too.

Kathy USA

The breakfast terrace was great and the breakfast itself, too. The room was rather small, but very comfortable and clean. The staff friendly and very helpful.

Joanna Austria

Small but very cosy and comfortable rooms. Staff was very helpful, everything was very clean. We also really liked the area.

Babar United Kingdom