Nairobi Serena Hotel
You might be eligible for a Genius discount at Nairobi Serena Hotel. Sign in to check if a Genius discount is available for your selected dates.
Genius discounts at this property are subject to booking dates, stay dates, and other available deals.
About this property
In the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness center and spa. Guests can relax in a lounge chair next to the outdoor pool, which is surrounded by palm trees. The elegant and spacious rooms and suites are decorated with warm colors and wood furniture. They come equipped with a TV, air-conditioning and a private bathroom. Free Wi-Fi is available. Nairobi Serena Hotel offers a fine-dining restaurant with a seasonal menu and extensive wine cellar. Guests can enjoy a variety of snack and drinks at the poolside bar, or a cocktail at the Aksum Bar. The 24-hour front desk can organize concierge, limousine and baby-sitting services or make an appointment for guests at the on-site hair salon. Free private parking is also available. A shuttle is available upon request to Jomo Kenyatta Airport, only 8 miles away. The Railways Golf Course is 2 miles away and Nairobi National Park is within a 6 miles drive.
Couples in particular like the location – they rated it 9.3 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- Outdoor swimming pool
- Airport shuttle
- Free Wifi
- Fitness center
- Free parking
- Spa
- Restaurant
- Tea/Coffee Maker in All Rooms
- Bar
Sign in, save money
Guest reviews
Categories:
Select topics to read reviews:
Guests who stayed here loved
- Anita
United States“Wake up call coffee and all the water I needed brought to my room. The workout center. The massage center. The pool. The great food. The professional kind staff.” - Shahir United States“Good. The snacks and drinks could be healthier, eg friits”
Monique United States“the breakfast has many gluten-free and dairy free options, as well as low sugar options.”- Segarra United States“Wonderful friendly attentive staff Spices restaurant was delicious young female chef outstanding. John the concierge set up a great tour of the city and museum of natural History A must see.”
- Robyn United States“Everything about the hotel was top-notch. The rooms were modern, beautiful and with top quality bedding. The heated pool and dining areas were amazing. The gym was ultra-modern with a real trainer to assist. The gardens were beautiful. The...”
- Rahib
Azerbaijan“Concierge and Reception staff was very professional and helpful in terms of all kinds of difficulties” - Nimco
Kenya“The rooms were stuffy and by the changed me of adults rates and gave single room when I ask I was told there's no other room” - Anthony United States“Very good hotel with a very nice pool area. Our room was clean and comfortable”
- Kwasi United States“Awesome and friendly staff! It’s a cosy and beautiful hotel with appropriate attention to every fine detail.”
- Tony Kenya“Warm customer care team and delicious Kenyan specialty”
Hotel area info
Restaurants
- Maghreb
- CuisineInternational
- AmbienceFamily-friendly
- Dietary optionsHalal • Vegetarian • Gluten-free • Dairy-free
House rules
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
The fine print
Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are required
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Nairobi Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
