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About this property

Jungle in the city center - To explore the city on foot at your own leisurely pace, “The Urban” is the best choice. Decorated in a traditional Khmer style, the air-conditioned rooms come with a work desk. Each room has a private bathroom with a hot shower. "The Urban" is located in the city center, a 2-minute walk from the Old Market and Pub Street and a 15-minute drive from Angkor Wat and Siem Reap Airport. Tonle Sap Lake is a 20-minute drive away. "The Urban" features a tour desk and a 24-hour reception. Massage and laundry services are provided. Tuk-tuk (trishaw) services are also available at an extra charge. The on-site restaurant serves breakfast, lunch and dinner. With us "StayNature", you will have the chance to come closer to nature, to protect and even restore it – right now and for the next generation. We inspire the people to come together to plant trees and care for them. Every guest plants a little tree for their stay!

Couples in particular like the location – they rated it 9.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Located in the best-rated area in Siem Reap, this hotel has an excellent location score of 9.8

    • Breakfast Info

    • Continental, Vegetarian, Asian, American

    • Free private parking available at the hotel


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Availability

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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Shan
    Japan Japan
    The staff were very friendly and helped us with various things from finding a guide to booking bus tickets. They even helped us find our forgotten item and helped deliver it to the next hotel. The hotel is just a walk distance to the pub street...
  • Jonny
    Cambodia Cambodia
    Love it and the front desk managers were very helpful Sreynith and Dara and the whole crew!
  • Jonny
    Cambodia Cambodia
    This is such a best property! Homely quiet serene! I come here regular now for their hospitality specially the staffs ! Nita and Mey at the cafe and Housekeeping staffs specially Somnang and all other people are best always smile and respect you!...
  • Dimitrios
    Canada Canada
    Amazing location and even more amazing staff. Very helpful throughout our trip. Wish we could have stayed longer
  • Pamela
    Peru Peru
    the staff were really friendly and help me with everything
  • Marina
    United States United States
    This is an exceptionally well-run hotel. All the staff have excellent training, and are both efficient and very friendly and helpful. It is very aesthetically designed -- serene with simple but beautiful decor -- with lots of lovely, green space...
  • Jonny
    Cambodia Cambodia
    Love everything of this property ! Amazing hosts everyone at the front desk the manager , the restaurant staffs everyone is best!
  • Bridget
    United States United States
    The staff went above and beyond to make our stay enjoyable. The pool was great after a hot day out. The food at the restaurant was very good. The prices were excellent and the manager and staff were friendly and helpful. Having the car service...
  • Anjeaneth
    United Arab Emirates United Arab Emirates
    The room that I had was big and spacious. The entire environment is so chill and all the staff were very friendly.
  • Yenny
    United States United States
    Very clean, amazing staff the manager was very attentive and accommodating, the rooms were beautiful, the pools and service at the pool were exceptional and the breakfast was delicious.

Hotel area info

Restaurants

1 Restaurant On Site
  • The Urban Restaurant
    • Cuisine
      American • Cambodian • French • Asian
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Family-friendly • Traditional • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Amenities of The Urban

Great facilities! Review score, 9.4

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Family rooms
  • Spa
  • Non-smoking rooms
  • Restaurant
  • Free parking
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens

View

  • Garden view
  • View

Outdoors

  • Picnic area
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Kitchen

  • Cleaning products
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack

Activities

  • Bicycle rental
    Additional charge
  • Live music/Performance
    Additional chargeOff-site
  • Cooking class
    Additional chargeOff-site
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional chargeOff-site
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Horseback riding
    Additional chargeOff-site
  • Cycling
  • Golf course (within 2 miles)
    Additional charge

Living Area

  • Desk

Food & Drink

  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Valet parking
  • Electric vehicle charging station
  • Accessible parking

Transportation

  • Public transit tickets
    Additional charge

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Key access
  • 24-hour security
  • Safe

General

  • Shuttle service
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Tile/Marble floor
  • Private entrance
  • Car rental
  • Packed lunches
  • Family rooms
  • Non-smoking rooms
  • Room service

Outdoor swimming pool
Free!

  • Open all year
  • Adults only
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar
  • Pool cover
  • Beach chairs/Loungers
  • Beach umbrellas

Spa

  • Kids' pool
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge

Languages Spoken

  • English
  • French
  • Japanese
  • Khmer
  • Thai
  • Chinese

House rules

The Urban takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 6 years
Extra bed upon request
$15 per child, per night
Crib upon request
Free
7+ years
Extra bed upon request
$15 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Guests are required to provide arrival details in advance using the Special Requests box available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Urban of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about The Urban