• Mountain view
  • Garden
  • Swimming pool
  • Free WiFi
  • Balcony
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access

Located in Almaty, 12 mi from Medeo, Swissôtel Wellness Resort Alatau Almaty features accommodations with a restaurant, free private parking, a fitness center and a bar. This 5-star hotel offers room service and a shared lounge. The hotel has an indoor pool, hammam and a 24-hour front desk. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a mini-bar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Swissôtel Wellness Resort Alatau Almaty rooms are fitted with bed linen and towels. The accommodations offers a continental or buffet breakfast. Guests can relax in the wellness area, including a sauna, and a hot tub, or in the garden. Guests can make use of the business center or relax in the snack bar. First President of Kazakhstan Park is 3.7 mi from Swissôtel Wellness Resort Alatau Almaty, while Dolphin Entertainment Center is 5 mi from the property. The nearest airport is Almaty International Airport, 14 mi from the hotel.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Swissôtel Hotels & Resorts
Hotel chain/brand
Swissôtel Hotels & Resorts

Property highlights

Top Location: Highly rated by recent guests (9.3)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
9.2
Cleanliness
9.2
Comfort
9.3
Value for money
8.5
Location
9.3
Free WiFi
8.4
High score for Almaty
Select topics to read reviews:

See what guests loved the most:

  • Mikayil
    Turkey Turkey
    Amazing. 10 star hotel. What a nature, what a quality, absolutely fantastic place.
  • Mohammad
    United Arab Emirates United Arab Emirates
    Everything was perfect and I do recommend it to all GCC national.
  • Olga
    United Arab Emirates United Arab Emirates
    Very beautiful nature around, very calm. Good facilities, perfect staff! Tair at the reception desk was very helpful. Highly recommended!

Hotel area info

Restaurants
3 Restaurants On Site

  • The Quarter
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Traditional
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Moxie bar
    • Cuisine
      International
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Modern • Romantic
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Café Swiss
    • Cuisine
      International
    • Open for
      High tea • Cocktail hour
    • Ambience
      Family-friendly • Traditional • Modern
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Swissôtel Wellness Resort Alatau Almaty
Great facilities! Review score, 9.2

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Family rooms
  • Spa
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Picnic area
  • Outdoor furniture
  • Terrace
  • Garden
Kitchen
  • Dryer
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Aerobics
    Additional charge
  • Tennis equipment
    Additional charge
  • Kids' club
  • Water sports facilities on site
    Additional charge
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Indoor play area
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Soundproof rooms
  • Elevator
  • Fan
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Auditory guidance
  • Visual aids (tactile signs)
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 – indoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Pool bar
Pool 2 – outdoorFree!
  • Seasonal
  • All ages welcome
  • Pool/Beach towels
  • Pool bar
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Russian
  • Turkish

House rules

Swissôtel Wellness Resort Alatau Almaty takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of KZT 30000 is required on arrival. That's about USD 67. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Free
Crib upon request
Free
3 - 10 years
Extra bed upon request
Free

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express Cash Swissôtel Wellness Resort Alatau Almaty accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of KZT 30,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Swissôtel Wellness Resort Alatau Almaty

  • The prices at Swissôtel Wellness Resort Alatau Almaty may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, Swissôtel Wellness Resort Alatau Almaty is popular with guests booking family stays.

  • Swissôtel Wellness Resort Alatau Almaty offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Tennis court
    • Golf course (within 2 miles)
    • Kids' club
    • Aerobics
    • Personal trainer
    • Tennis equipment
    • Locker rooms
    • Swimming pool
    • Water sports facilities on site
    • Beauty services
    • Body treatments
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Swissôtel Wellness Resort Alatau Almaty has 3 restaurants:

    • Moxie bar
    • Café Swiss
    • The Quarter

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Swissôtel Wellness Resort Alatau Almaty on this page.

  • Swissôtel Wellness Resort Alatau Almaty is 7.5 miles from the center of Almaty. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Swissôtel Wellness Resort Alatau Almaty is from 3:00 PM, and check-out is until 12:00 PM.

  • Room options at Swissôtel Wellness Resort Alatau Almaty include:

    • Double
    • Triple
    • Suite