Name: Grand Velas Riviera Maya - All Inclusive
Address: Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico, Carretera Cancun Tulum Km 62, Quintana Roo, 77710, Mexico
Price range: Prices for upcoming dates start at £592 per night (We Price Match)
Rating: 9.5

Info & prices
Facilities
House rules
The fine print
Guest reviews (48)

Resort Grand Velas Riviera Maya - All Inclusive

Private beach. Property has a private beach. (Free access) Airport shuttle. Airport shuttle available for an additional charge. You can request this in the next step.

Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico –

A bird's-eye view of Grand Velas Riviera Maya - All Inclusive

A bathroom at Grand Velas Riviera Maya - All Inclusive

A view of the pool at Grand Velas Riviera Maya - All Inclusive or nearby

A balcony or terrace at Grand Velas Riviera Maya - All Inclusive

The swimming pool at or close to Grand Velas Riviera Maya - All Inclusive

Spa and/or other wellness facilities at Grand Velas Riviera Maya - All Inclusive

A bed or beds in a room at Grand Velas Riviera Maya - All Inclusive

A restaurant or other place to eat at Grand Velas Riviera Maya - All Inclusive

A billiards table at Grand Velas Riviera Maya - All Inclusive

The lounge or bar area at Grand Velas Riviera Maya - All Inclusive

The fitness centre and/or fitness facilities at Grand Velas Riviera Maya - All Inclusive

Children staying at Grand Velas Riviera Maya - All Inclusive

Lock in a great price for Grand Velas Riviera Maya - All Inclusive - rated 9.5 by recent guests.

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This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!

Pablo

Mexico

Beautiful surroundings, everything was excellent. Very clean and well maintained.

Vicky

USA

Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.

Darko

USA

Bardzo dobry hotel! Ale najbardziej zaskoczyła mnie jakość jedzenia i obsługi pomimo, że to hotel all inclusive. Śniadania i lunch w Bistro przy basenie tylko dla dorosłych to jakość z najwyższej półki, kolacje w restauracji Francuskiej (zasługuje na gwiazdkę Michelin) a wybór win!!! naprawdę polecam, zresztą we włoskiej i meksykańskiej jest też bardzo dobrze. Mam porównanie bo następne kilka dni spędziłem w Rosewood Mayakoba hotel nie w formule all inclusive wszystko płatne zaczynając od śniadania i mogli by się dużo nauczyć od kucharzy i obsługi w Grand Velas.

Poland

WI FI Perfecto limpio hermoso organizado divino!!!

Bolivia

Todo estuvo extraordinario, la atención es impresionantemente buena, y la gente que trabaja ahí es súper amable. La comida es extraordinaria!

Begoña

Mexico

Food was great. Room and accommodations fantastic .

John

USA

Excelente todo! De esos lugares donde al irnos se nos caen lagrimas Cada detalle, cada empleado, cada rincón es perfecto. Prefiero generalizar porque si entro en detalles el comentario sería interminable, vale cada centavo que cuesta y más!

Darío

Panama

Vue superbe sur la mer Propreté impeccable Personnel attentioné Repas délicieux

Lauren

France

Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.

Chris

USA

Image of the property

Image of the property Image of the property

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10

Free WiFi

What guests loved the most:
“This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience!”

Pablo Mexico
“Beautiful surroundings, everything was excellent. Very clean and well maintained.”

Vicky USA
“Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.”

Darko USA
“Bardzo dobry hotel! Ale najbardziej zaskoczyła mnie jakość jedzenia i obsługi pomimo, że to hotel all inclusive.”

Ok Poland
“WI FI Perfecto limpio hermoso organizado divino!!!”

Jm Bolivia
“Todo estuvo extraordinario, la atención es impresionantemente buena, y la gente que trabaja ahí es súper amable. La comida es extraordinaria!”

Begoña Mexico
“Food was great. Room and accommodations fantastic .”

John USA
“Excelente todo! De esos lugares donde al irnos se nos caen lagrimas Cada detalle, cada empleado, cada rincón es perfecto.”

Darío Panama
“Vue superbe sur la mer Propreté impeccable Personnel attentioné Repas délicieux”

Lauren France
“Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.”

Chris USA

Experience world-class service at Grand Velas Riviera Maya - All Inclusive

One of our top picks in Playa del Carmen.Offering amazing views of the Caribbean Sea, Grand Velas Riviera Maya is an luxury all-inclusive resort features a large outdoor pool, spa, 3 all-day restaurants, 5 gourmet dining venues and beautiful suites with private terraces.

A 5-minute drive from central Playa del Carmen, the Grand Velas Riviera Maya is made up of 3 different sections, including a family area, a section for children over 12, plus a Zen-like area surrounded by a tropical setting. The resort is set in lush gardens.

The spacious, air-conditioned suites at this AAA Five Diamond Award winner have free WiFi, minibar as well as a seating area with a sofa and flat-screen TV. All suites feature stylish décor with tiled floors, and include a Nespresso coffee maker and L'Occitan toiletries. The marbled bathrooms have walk-in glass showers and deep-soak hot tubs.

The Piaf Restaurant specializes in French cuisine, while Sen Lin offers Pan Asian dishes. Frida Restaurant offers Mexican cuisine, while Italian and Spanish gourmet options are also available. Cocina de Autor, a restaurant of contemporany, evolutionary and creative cuisine. Lighter meals can be enjoyed in the bistro and poolside restaurants.

The Grand Velas’ spa features an indoor swimming pool and a range of whirlpool baths and saunas. Treatments include massage, and traditional therapies. Concierge services are available 24/7, as well as gourmet room service.

Cancún International Airport is a 35-minute drive from the Riviera Maya.

This property also has one of the best-rated locations in Playa del Carmen! Guests are happier about it compared to other properties in the area.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

This property is also rated for the best value in Playa del Carmen! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Grand Velas Riviera Maya - All Inclusive has been welcoming Booking.com guests since 11 Aug 2011.

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Most popular facilities

Swimming pool

Free WiFi

Free parking

Outdoor pool

Airport shuttle

Family rooms

Bar

Private beach area

Good for couples - they rate the facilities 9.5 for two-person stays.

ATM: Need cash? This property has an ATM machine on site.

Guests love...

Top location: Highly rated by recent guests (9.4)

Great Food: Meals here are highly recommended

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Italian, Vegetarian, Vegan, Asian, American, Buffet

Free parking available on-site

Activities:

Fitness centre

Golf course (within 3 km)

Games room

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Grand Velas Riviera Maya - All Inclusive?

Check-in date

Check-out date

Rooms

Adults

Children

Sleeps	Room type
+ Max adults: 3 Max children: 1 (up to years of age)	Nature View Suite Zen Experience 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Set in the Zen Grand area, this luxurious suite overlooks the hotel's attractive gardens. It has a terrace and either 2 queen-sized beds or a king-size bed. Please note that this room type is located 1 km from the beach. Free transportation is provided. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Iron • Bathrobe • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Tumble dryer • Wardrobe or closet • Garden view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Entire unit located on ground floor • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Nature View Suite with Private Pool Zen Experience 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Set in the Zen Grand area, this suite features a private pool and a terrace offering garden views. It has either 2 queen-size beds or a king-size bed. Please note that this room type is located 1 km from the beach. Free transportation is provided. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Iron • Bathrobe • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Tumble dryer • Wardrobe or closet • Garden view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
× 6 + Max adults: 6 Max children: 2 (up to years of age)	Zen Grand Two Bedroom Family Suite Nature View 1 single bed and 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Set in the Zen Grand area, this suite features a terrace offering garden views. It has either 2 queen-size beds or a king-size bed. Please note that this room type is located 1 km from the beach. Free transportation is provided. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Iron • Bathrobe • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Interconnected room(s) available • Laptop safe • Flat-screen TV • Sofa • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Tumble dryer • Wardrobe or closet • Garden view • Coffee machine • Terrace • Towels • Dining table • Children's high chair • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Ambassador Pool Suite Ocean View Bedroom 1: 1 double bed Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Experience a dream vacation with your family in a heavenly,spacious 1,270 sq. ft. / 118 m environment. Enjoy the tranquility of the Mexican Caribbean from the comfort of your private ocean front plunge pool and terrace, where you can watch the sun set each day. Maximum occupancy: 3 adults, or 2 adults, 2 children and one infant age 0-36 months. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Tumble dryer • Wardrobe or closet • Sea view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Grand Class Suite Ocean Front Living room: 1 sofa bed Bedroom 2: 1 extra-large double bed and 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This suite has air conditioning. 1,377-sq. ft. / 127 m suites. You’ll enjoy absolute privacy and amazement at the beauty of the Riviera Maya from your terrace and private plunge pool overlooking the Mexican Caribbean. At the end of your day, rest in the softness of your comforters and goose down pillows Children are allowed in this room. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Laptop safe • Flat-screen TV • Sofa • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Tumble dryer • Wardrobe or closet • Sea view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Ambassador Suite Ocean View Living room: 1 sofa bed Bedroom 2: 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Allow your senses to be captivated by beautiful views of the Caribbean Sea from your suite terrace. Enjoy the comfort of 1,270 sq. ft. / 118 m, where you can soak in your bathroom’s jacuzzi or enjoy exquisite dishes from the suite service menu or dailystocked mini bar, without limits!Maximum occupancy: 3 adults, or 2 adults, 2 children and one infant age 0-36 months. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Laptop safe • Flat-screen TV • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Tumble dryer • Wardrobe or closet • Sea view • Coffee machine • Terrace • Towels • Dining table • Outdoor dining area • Entire unit located on ground floor • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
× 6 + Max adults: 6 Max children: 2 (up to years of age)	Ambassador Two Bedroom Family Suite Ocean View 1 single bed and 2 double beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room has air conditioning, minibar and sofa. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Interconnected room(s) available • Laptop safe • Flat-screen TV • Sofa • Tile/Marble floor • View • Wake-up service • Alarm clock • Towels/Sheets (extra fee) • Tumble dryer • Wardrobe or closet • Sea view • Coffee machine • Terrace • Towels • Dining table • Children's high chair • Outdoor dining area • Clothes rack • Fold-up bed • Toilet paper • Sofa bed Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content

Just booked in Playa del Carmen 1 property like Grand Velas Riviera Maya - All Inclusive was just booked in the last 15 minutes on our site

Property surroundings

–

Closest landmarks *

Church of Guadalupe
3.3 miles
Kool Beach Club
4.1 miles
Quinta Alegria Shopping Mall
4.4 miles
ADO International Bus Station
5 miles
Disabled-friendly beach
5 miles
Playa del Carmen Maritime Terminal
5.1 miles
Rio Secreto
9.8 miles
Isla Pasion Weddings
12.5 miles
Dolphin Discovery Cozumel
16.2 miles

Beaches in the neighbourhood

Mayakoba Beach
100 yards
Playa del Carmen Beach White sand
Swimming, Food and drink, Water sports

200 yards

Closest airports *

Cozumel International Airport
12.8 miles
Cancún International Airport
26.9 miles

All distances are measured in straight lines. Actual travel distances may vary.

What travellers love about this location

“Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (sho...”

Jeremy

USA

9.5

“Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant. The All-inclusive is awesome, from the mini bar and room ser...”

Levi

Mexico

“You cannot help the overgrowth of seaweed where the sandbags use to counter beach erosion .”

Allison

USA

Are you missing any information about this area?

Brilliant!

8 restaurants on site

Piaf

Cuisine: French

Menu: À la carte
Frida

Cuisine: Mexican

Menu: À la carte
Azul

Cuisine: International

Menu: Buffet & à la carte

Bistro

Cuisine: International

Menu: Buffet & à la carte
Cocina de Autor

Menu: À la carte
Lucca

Cuisine: Italian, Mediterranean

Menu: À la carte

Sen Lin

Cuisine: Chinese, Japanese, Korean, Thai, Vietnamese, Asian

Menu: À la carte
Chaká

Cuisine: Mexican

Menu: Buffet & à la carte

5 reasons to choose Grand Velas Riviera Maya - All Inclusive

Why book with us

Manage your bookings online

The staff speak English

Booking is safe

One of our top picks in Playa del Carmen

House rules Grand Velas Riviera Maya - All Inclusive takes special requests - add in the next step!

Check-in

From 15:00 hours

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Children of any age are welcome.

Children aged 16 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

0 - 1 year

Can use a cot

FREE

There is no capacity for extra beds at this property.

The maximum number of cots allowed depends on the room you choose. Please check the maximum capacity for the room you selected.

All cots and extra beds are subject to availability.

Pets

Pets are not allowed.

Grand Velas Riviera Maya - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Piaf – French cuisine – A la carte fine dining for ages 12 and over in selected seatings.
Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (available only at GVRM for ages 12 and over in
selected seatings)
Bistro – international cuisine – (ages 16 and over)

Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.

Please note that some rooms are located about 0.6 miles from the beach.

There is an additional nightly charge to guarantee connecting rooms. Payment has to be made directly at the property upon arrival. Connecting rooms are subject to availability.

“This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!”

“Bardzo dobry hotel! Ale najbardziej zaskoczyła mnie jakość jedzenia i obsługi pomimo, że to hotel all inclusive. Śniadania i lunch w Bistro przy basenie tylko dla dorosłych to jakość z najwyższej półki, kolacje w restauracji Francuskiej (zasługuje na gwiazdkę Michelin) a wybór win!!! naprawdę polecam, zresztą we włoskiej i meksykańskiej jest też bardzo dobrze. Mam porównanie bo następne kilka dni spędziłem w Rosewood Mayakoba hotel nie w formule all inclusive wszystko płatne zaczynając od śniadania i mogli by się dużo nauczyć od kucharzy i obsługi w Grand Velas.”

“Excelente todo! De esos lugares donde al irnos se nos caen lagrimas Cada detalle, cada empleado, cada rincón es perfecto. Prefiero generalizar porque si entro en detalles el comentario sería interminable, vale cada centavo que cuesta y más! ”

See all guest reviews for Grand Velas Riviera Maya - All Inclusive

Newest reviews for Grand Velas Riviera Maya - All Inclusive

Reviewed: 6 August 2019

Vicky
USA
10

Exceptional
- • Leisure trip
- • Family with young children
- • Submitted via mobile
None
Beautiful surroundings, everything was excellent. Very clean and well maintained.
Reviewed: 31 May 2019

Darko
USA
8.8

“Memorable vacation and we hope to do it again.”
- • Leisure trip
- • Family with young children
A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.
Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.
Reviewed: 17 April 2019

John
USA
8.8

“Had a wonderful time . Staff was friendly and accommodating”
- • Leisure trip
- • Family with young children
- • Submitted via mobile
The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests
Food was great. Room and accommodations fantastic .
Reviewed: 10 March 2019

Jeremy
USA

2 helpful votes
9.6

“Luxurious relaxation in world-class environment”
- • Leisure trip
- • Couple
The live music during dinners at Cocina de Autor, Sen Lin, and Piaf was pretty cheesy (think clarinets playing Sweet Child of Mine and harps playing the theme from Titanic). The quality of the food, service, and rest of the environs more than made up for it, but management should consider better live options (chill jazz would suffice) or curated playlists. For the money, I expected a slightly better beverage program. The liquor choices are very good, but having cocktail menus (and, preferably, different menus for different bars) at areas other than the beach service bar would be nice, and a tiki bar on the beach would be amazing. In the end, I sipped mostly straight tequila (all great stuff). So, some small areas for improvement, but we absolutely loved our stay overall.
Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (shout-outs to Bayron in the Zen Grand; Jorge, Ana, and Omar at Chaka, & Dafne and Alexander at the beach, who each went above and beyond), and we felt pampered and at ease for the entirety of our stay. The only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed twice as long as we did (about 2 hours) but for our dinner plans. The main reason we chose this resort over other all-inclusive options in PDC, Tulum, and Cancun was the food's reputation, and it was absolutely the right choice. Breakfasts at Chaka and lunches at Azul were amazing, and our dinners (2x Cocina de Autor, Piaf, and Sen Lin) were truly great, too. Next time we do all-inclusive, this place is a no-brainer. Taking everything into account, though, it will be difficult to visit any other property in the area, despite the fact that we love exploring areas outside of resorts and having dozens of dining and drinking options. The overall experience offered by Grand Velas is second-to-none, and we'll be looking forward to visiting again as soon as possible.
Reviewed: 19 February 2019

Pablo
Mexico

1 helpful vote
9.6

Exceptional
- • Leisure trip
- • Couple
This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!
Reviewed: 17 November 2018

Chris
USA
9.6

“Wonderful place to chill and be indulged!”
- • Leisure trip
- • Couple
Give guests the ability to run jets/pumps on the plunge pools.
Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.
Reviewed: 23 July 2018

Levi
Mexico
10

“The best Hotel I have seen in a while.”
- • Leisure trip
- • Family with young children
- • Submitted via mobile
The beach was very Rocky and it had a lot of weed on the shore. It didn't had anything to do with the hotel, it's more of an environmental issue, however it do affects the experience a little bit.
Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant. The All-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million options the have for a meal/dinner.
Reviewed: 14 April 2018

Allison
USA
10

“This hotel grand Villa less is just as wonderful and magical as it was 10 years ago. The staff is un”
- • Leisure trip
- • Group
- • Submitted via mobile
Chili’s overly air conditioned restaurants
You cannot help the overgrowth of seaweed where the sandbags use to counter beach erosion .
Reviewed: 10 April 2018

Jose
Mexico
9.2

“The best for a relaxing three days with excellent food and top service”
- • Leisure trip
- • Couple
- • Submitted via mobile
Some rooms are a little far from the beach
Staff is very friendly and well trained.
Reviewed: 22 March 2018

Terri
USA
9.6

Exceptional
- • Leisure trip
- • Group
- • Submitted via mobile
On a very minor point, We would like to have more Mexican influence in decor and feel of the Resort. It is an exceptional property. We had an amazing time, however we would have like to have heard Mexican music playing and not American "oldies". Overall an absolutely stunning Resort.
Reviewed: 3 March 2018

Gene
Crimea
10

“I really can’t say enough about the people ,services and food.Perfect resort”
- • Leisure trip
- • Group
- • Submitted via mobile
A few glitches with the right room King vs 2 queens .This was my 4th visit
Amazing service and great food
Reviewed: 26 December 2017

Carlos
Venezuela

2 helpful votes
7.9

“A good experience, If you do the math its not witrh comming back”
- • Leisure trip
- • Family with young children
Its evident they are trying to get money from you anyway possible, also a bit burocratic , everything needs a process and an authorization before they help you. Services extra are crazy overpriced 1 massage 350 USD, 15 min I used the paddle board ( free everywhere I stayed) 45 USD and on and on. To be fair people are really nice and the food is amazing
Nice food and service
Reviewed: 13 December 2017

Poppy
USA

6 helpful votes
10

“Ultra Luxury Experience in Every Way”
- • Leisure trip
- • Couple
- • Submitted via mobile
My husband operates two Forbes 5 star resorts and we chose Grand Velas for our personal vacation. It far exceeded expectations and is, in fact, one of the best resorts we have ever experienced. The food and service were extraordinary and of course, the property itself is incredibly beautiful. We spent a good bit of time in the spa as well and it was a fabulous experience. While the resort is expensive, it is worth every penny and more. This is a property not to be missed for the luxury traveler or anyone celebrating a special occasion or someone wanting a memorable trip to think about for the rest of your life.
Reviewed: 27 November 2017

Joseph
USA

1 helpful vote
10

“Chill”
- • Leisure trip
- • Family with young children
- • Submitted via mobile
Pool was too cold
Pool staff were excellent

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Grand Velas Riviera Maya - All Inclusive

Resort facilities of Grand Velas Riviera Maya - All Inclusive Great facilities! Review score, 9.4

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