Experience world-class service at Grand Velas Riviera Maya - All Inclusive

Amidst the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated, Caribbean lifestyle. Discover the flavors our chefs create in each dish; indulge in rituals that rescue ancestral wellness techniques at SE Spa; enjoy fun family moments with our endless activities, and relish dream-like couples’ moments. Grand Velas Riviera Maya is the background and you are the author of every experience to redefine the meaning of luxury.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.2)

Great Food: Meals here are highly recommended

Want a great night's sleep? This property was highly rated for its very comfy beds.

Free parking available on-site

Activities:

Fitness centre

Golf course (within 3 km)

Games room


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 double beds
and
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 double beds
and
1 extra-large double bed
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Travel Sustainable Level 3+
This property has made huge commitments towards sustainability by subscribing to one or more third party sustainability certifications.
Guest reviews

Categories:

Staff
9.1
Facilities
9.4
Cleanliness
9.3
Comfort
9.4
Value for money
7.8
Location
9.2
Free WiFi
8.3
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Pieter
    BelgiumBelgium
    Great relaxing place, amazing food and facilities. Super friendly and helpful staff. Fantastic pools and scenery. Very recommended!
  • A
    Anonymous
    United KingdomUnited Kingdom
    the venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.
  • Semby10
    FranceFrance
    Le personnel très serviable et sympathique. Les restaurants gastronomiques Les équipements

Property surroundings

Restaurants
8 restaurants on site

  • Piaf
    • Cuisine
      French
    • Open for
      Dinner
    • Ambiance
      Romantic
  • Frida
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambiance
      Traditional
  • Azul
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • Bistro
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • Cocina de Autor
    • Open for
      Dinner
    • Ambiance
      Modern
  • Lucca
    • Cuisine
      Italian • Mediterranean
    • Open for
      Dinner
    • Ambiance
      Romantic
  • Sen Lin
    • Cuisine
      Chinese • Japanese • Korean • Thai • Vietnamese • Asian
    • Open for
      Dinner
    • Ambiance
      Modern
  • Chaká
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambiance
      Family friendly

Resort facilities of Grand Velas Riviera Maya - All Inclusive
Great facilities! Review score, 9.4

Most popular facilities
  • 3 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Outdoor dining area
  • Sun terrace
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Dining table
  • Coffee machine
  • Tumble dryer
Room Amenities
  • Socket near the bed
  • Fold-up bed
  • Clothes rack
Activities
  • Bicycle rental
  • Aerobics
  • Live sport events (broadcast)
  • Live music/performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
  • Themed dinner nights
  • Bike tours
  • Walking tours
  • Movie nights
    Additional charge
  • Beach
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Mini golf
  • Cycling
  • Hiking
  • Karaoke
  • Table tennis
  • Billiards
  • Children's playground
  • Games room
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
Reception services
  • Invoice provided
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Strollers
  • Baby safety gates
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
  • Air conditioning
  • Allergy-free room
  • Wake-up service
  • Tile/marble floor
  • Car hire
  • Laptop safe
  • Chapel/shrine
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
3 swimming pools
Pool 1 - outdoor
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool bar
  • Sun loungers or beach chairs
Pool 2 - outdoor
  • Open all year
  • Adult only
  • Pool with view
  • Pool bar
  • Sun loungers or beach chairs
Pool 3 - outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Sun loungers or beach chairs
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body treatments
  • Hair cut
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Grand Velas Riviera Maya - All Inclusive takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cash is not accepted Grand Velas Riviera Maya - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Restaurants:

PIAF Frech Cuisine & COCINA DE AUTOR Creative, evolutionary cuisine for ages 12 and over in selected seatings.

BISTRO International cuisine for ages 16 and over.

Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.

Please note that some rooms are located about 1 km from the beach.

There is an additional nightly charge to guarantee connecting rooms.

Payment has to be made directly at the property upon arrival.

Connecting rooms are subject to availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Grand Velas Riviera Maya - All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

FAQs about Grand Velas Riviera Maya - All Inclusive

  • Room options at Grand Velas Riviera Maya - All Inclusive include:

    • Suite
    • Family

  • Check-in at Grand Velas Riviera Maya - All Inclusive is from 15:00, and check-out is until 12:00.

  • The prices at Grand Velas Riviera Maya - All Inclusive may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, Grand Velas Riviera Maya - All Inclusive is popular with guests booking family stays.

  • Grand Velas Riviera Maya - All Inclusive offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Children's playground
    • Billiards
    • Games room
    • Table tennis
    • Karaoke
    • Mini golf
    • Golf course (within 3 km)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Aerobics
    • Themed dinner nights
    • Beach
    • Personal trainer
    • Bicycle rental
    • Walking tours
    • Live sport events (broadcast)
    • Fitness/spa locker rooms
    • Beauty Services
    • Cooking class
    • Swimming Pool
    • Water sport facilities on site
    • Facial treatments
    • Movie nights
    • Public Bath
    • Tour or class about local culture
    • Manicure
    • Bike tours
    • Pedicure
    • Live music/performance
    • Hair cut
    • Body treatments
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Massage chair
    • Entertainment staff
    • Fitness
    • Nightclub/DJ
    • Yoga classes
    • Fitness classes

  • Grand Velas Riviera Maya - All Inclusive is 4.3 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Grand Velas Riviera Maya - All Inclusive has 8 restaurants:

    • Chaká
    • Lucca
    • Bistro
    • Cocina de Autor
    • Azul
    • Piaf
    • Sen Lin
    • Frida