it was perfectly clean. The staff was very attentive and friendly.

Andrej Croatia

Fabulous hotel in all aspects. We loved it. The room, the restaurants, the pool areas are all fantastic and the beach is stunning. We enjoyed Club 91 where Luis, Sebastian and Marco and the rest of the staff made our days. The lounge bar with live music was great in the evenings where Viviana and Yesenica made it fantastic for us and all the other guests. We give our very best recommendation to JW Marriott Cancun and can't wait to come back.

Mads United Arab Emirates

the aesthetic, location, cleanliness, staff friendliness, willingness to accommodate guest requests

Haleema United Kingdom

The location of the hotel was great & the beach was lovely. The pool was fantastic with excellent service by the poolside.

Rehnaz United Arab Emirates

Amazing staff and facilities. Can’t fault this hotel.

Moriam United Kingdom

Hotel - very beautiful scenic views from balcony with great swimming pools, and amenities. Many different things to do within the resort itself. Access to an excellent beach stretch. Staff - totally brilliant - friendly and ready to help with a smile. Many were awesome, but special call out for Lorenzo the english speaking driver who made our experience super smooth and happy on multiple occassions, rogelio valadez at concierge who went the extra mile to fix any problems or needs and Mauricio at the reception who was quick helpful and very thoughtful. Room - clean, well-organised with a very friendly cleaning staff who regularly check multiple times a day. Comfortable beds and in room amenities.

Supriya United Kingdom

Fantastic hotel, the main strip in walking distance. The staff are really friendly and helpful. Would definitely stay here again.

Cheryl United Kingdom

Best hotel we stayed at during our 12 day trip to Mexico. The management of this hotel is top class, with attentive staff, excellent food and great facilities. Would definitely come back!

Jonathan United Kingdom

The hotel has a nice location with access to the beach and a nice view onto the ocean. It is certainly large but it didn’t feel crowded given that there were lots of recreational areas (very large pool) including ones reserved for adults only. We enjoyed dining in at their restaurants, the food was very good both at breakfast and in the evening at Sedona. the rooms were kept impeccably clean and generally the staff was great

Roxana United Kingdom

We loved this hotel. The staff were all great, so friendly and accommodating. Everthing about our stay was great. Restaurant's are good.

Gp South Africa