Get the celebrity treatment with world-class service at Orchid House Tulum

Orchid House Tulum features an outdoor swimming pool, garden, a terrace and restaurant in Tulum. This 5-star hotel offers a concierge service and dry cleaning services. The accommodation offers a 24-hour front desk, airport transfers, room service and free WiFi. South Tulum Beach is 2.9 km from the hotel, while Tulum Archeological Site is 4.9 km away. The nearest airport is Tulum International Airport, 39 km from Orchid House Tulum.

Couples particularly like the location — they rated it 8.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.1)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
and
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
2 extra-large double beds
Bedroom 2:
2 extra-large double beds
Bedroom 3:
1 extra-large double bed
Bedroom 4:
1 extra-large double bed
Living room:
1 sofa bed
Bedroom 1:
2 double beds
Bedroom 2:
1 extra-large double bed
Bedroom 3:
2 extra-large double beds
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Guest reviews

Categories:

Staff
9.1
Facilities
8.7
Cleanliness
9.0
Comfort
9.1
Value for money
8.2
Location
8.1
Free WiFi
8.5
Select topics to read reviews:

See what guests loved the most:

  • Karan
    United States United States
    This place is amazing! From the beautiful jungle vibe the minute you check in, to the amazing meals and super friendly staff, especially Israel and Jose, they went above and beyond to make our stay special. This has become one of my favorite...
  • Marie
    United Kingdom United Kingdom
    Beautiful quiet small hotel. All the details were amazing. We loved our stay. Very nice staff too.
  • Susan
    United Kingdom United Kingdom
    The hotel was amazing, it was just like staying in the jungle with the plants & waterfalls. The bar and pool upstairs were very tranquil and the food absolutely delicious. Staff were lovely, spoke English and very helpful.

Hotel surroundings

Restaurants
1 restaurant on site

  • ORQUIDEA RESTAURANT & POOLSIDE BAR
    • Cuisine
      Mexican
    • Open for
      Breakfast • Brunch • Lunch • Dinner • Cocktail hour
    • Ambiance
      Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Facilities of Orchid House Tulum
Great facilities! Review score, 8.7

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Restaurant
  • Spa and wellness centre
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Private beach area
  • Breakfast
Outdoors
  • Picnic area
  • Private beach area
  • Terrace
  • Garden
Activities
  • Bicycle rental
    Additional charge
  • Themed dinner nights
    Additional charge
  • Beach
  • Snorkelling
    Additional charge
  • Diving
    Additional chargeOff-site
  • Canoeing
    Additional charge
  • Fishing
    Additional chargeOff-site
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
No parking available.
Reception services
  • Invoice provided
  • Concierge service
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Dry cleaning
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet basket
  • Adult only
  • Designated smoking area
  • Air conditioning
  • Allergy-free room
  • Car hire
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Adult only
  • Pool is on rooftop
  • Pool bar
Wellness
  • Yoga classes
  • Full body massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Public Bath
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
Languages spoken
  • English
  • Spanish

Property practice

This property has told us they implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Orchid House Tulum takes special requests - add in the next step!

Check-in

From 15:00 to 23:30

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 07:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 250 is required on arrival. That's about GBP 195. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Cash is not accepted Orchid House Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Due to a nearby construction, from 8:30 am to 5:00 pm some noise is expected

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Orchid House Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

A damage deposit of US$250 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Orchid House Tulum

  • Orchid House Tulum offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Massage
    • Snorkelling
    • Diving
    • Fishing
    • Canoeing
    • Foot massage
    • Public Bath
    • Back massage
    • Swimming Pool
    • Full body massage
    • Bicycle rental
    • Private beach area
    • Themed dinner nights
    • Couples massage
    • Beach
    • Neck massage
    • Yoga classes

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Orchid House Tulum include:

    • Suite
    • Villa
    • Twin

  • Check-in at Orchid House Tulum is from 15:00, and check-out is until 12:00.

  • Orchid House Tulum is 0.8 miles from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Orchid House Tulum has 1 restaurant:

    • ORQUIDEA RESTAURANT & POOLSIDE BAR

  • The prices at Orchid House Tulum may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.