• Garden
  • Swimming Pool
  • Free WiFi
  • Balcony
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms

Experience world-class service at Kempinski Hotel Cancun

This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The centre of Cancun is 18 km away. Kempinski spa and Salon offers a wide range of massage therapies, body treatments and facials. There is also a gym and tennis court. Cabanas are available on the hotel’s private beach. The Kempinski Hotel Cancun elegant rooms feature a mini bar and work desk. All rooms have a balcony with ocean views. The private bathroom includes a bathrobe, slippers and hairdryer. Dining options range from traditional Asian specialties at The Sushi Bar to Mediterranean cuisine at Fantino. Indoor or outdoor dining is available and cocktails are served at the Lobby Lounge. Just 20-minutes from Cancun International Airport, the Kempinski Hotel Cancun can arrange airport and area attraction transportation. Aquaworld, offering boat trips, is 2 km away.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kempinski
Hotel chain/brand
Kempinski

Property highlights

Top location: Highly rated by recent guests (9.3)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Buffet

Private parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 double beds
1 large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.5
Location
9.3
Free WiFi
9.3
High score for Cancún
Select topics to read reviews:

See what guests loved the most:

  • Qureshiim
    United Kingdom United Kingdom
    Great facility. Staff are very friendly and helpful. Relaxing stay.
  • Catherine
    Australia Australia
    Loved the location! Loved the food, breakfast was so yummy. The staff were excellent and the rooms were so nice
  • Carmen
    Romania Romania
    Good for a quiet & short vacation, all inclusive, with children or if you are retired. We did appreciate that it was the only hotel on that part of the beach to have an architecture style at least remotely inspired by local culture.

Property surroundings

Restaurants
6 restaurants on site

  • Fantino
    • Cuisine
      Mediterranean • Seafood
    • Open for
      Dinner
    • Ambiance
      Traditional • Romantic
  • The Club Grill
    • Cuisine
      International
    • Open for
      Dinner
    • Ambiance
      Traditional
  • Casitas
    • Cuisine
      American • Seafood • Steakhouse
    • Open for
      Dinner
    • Ambiance
      Romantic
  • El Café Mexicano
    • Cuisine
      Mexican
    • Open for
      Breakfast • Lunch
  • D-Lounge
    • Cuisine
      Seafood • Sushi
    • Open for
      Dinner • Cocktail hour
    • Ambiance
      Modern
  • The Caribe Bar and Grill
    • Cuisine
      American
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly

Resort facilities of Kempinski Hotel Cancun
Great facilities! Review score, 9.2

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Private parking
  • 6 restaurants
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Bath
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Activities
  • Bicycle rental
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Temporary art galleries
  • Beach
  • Tennis equipment
  • Kids' club
    Additional charge
  • Children's playground
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs US$20 per day.
  • Valet parking
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
    Additional charge
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Car hire
  • Lift
  • Barber/beauty shop
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 2 - outdoorFree!
  • Open all year
  • All ages welcome
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Solarium
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Spanish

House rules

Kempinski Hotel Cancun takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express Cash is not accepted Kempinski Hotel Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Resort fee includes the following:

-Mexican welcome drink

-Premium high-speed WiFi in guest rooms and public areas

-Daily shuttle service to La Isla Shopping Village

-Use of tennis courts and rackets (1 hr)

-Beach toys for kids

-Heart of House experience that includes drink and canapé

-Overnight valet parking

-Farewell gift

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Kempinski Hotel Cancun

  • Room options at Kempinski Hotel Cancun include:

    • Suite
    • Triple
    • Double

  • The prices at Kempinski Hotel Cancun may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Kempinski Hotel Cancun offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Children's playground
    • Tennis court
    • Golf course (within 3 km)
    • Solarium
    • Kids' club
    • Beachfront
    • Hand massage
    • Tour or class about local culture
    • Spa lounge/relaxation area
    • Personal trainer
    • Fitness
    • Beach
    • Couples massage
    • Fitness/spa locker rooms
    • Bicycle rental
    • Steam room
    • Neck massage
    • Temporary art galleries
    • Full body massage
    • Cooking class
    • Foot massage
    • Tennis equipment
    • Fitness classes
    • Swimming Pool
    • Spa/wellness packages
    • Spa facilities
    • Yoga classes
    • Private beach area
    • Head massage
    • Back massage

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The nearest beach is just 150 yards from Kempinski Hotel Cancun. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Kempinski Hotel Cancun can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Buffet
    • À la carte

  • Check-in at Kempinski Hotel Cancun is from 15:00, and check-out is until 12:00.

  • Kempinski Hotel Cancun is 6.2 miles from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Kempinski Hotel Cancun has 6 restaurants:

    • El Café Mexicano
    • Fantino
    • The Club Grill
    • The Caribe Bar and Grill
    • D-Lounge
    • Casitas

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Kempinski Hotel Cancun on this page.