• Sea view
  • Outdoor swimming pool
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Daily housekeeping

Experience world-class service at Hyatt Zilara Cancun - All Inclusive - Adults Only

Offering breathtaking views of the Caribbean Sea, this adults-only all-inclusive resort and spa features endless activities and entertainment, such as outdoor pools, fitness centre, private beach area and various dining options. The Hyatt Zilara Cancun offers everything needed for a memorable stay. Guests can enjoy everything from introductory scuba diving lessons and craft-making and wine tasting classes and diving lessons. Guests can enjoy a variety of dishes in one of the 6 specialty restaurants and enjoy refreshing cocktails at the 5 different bars available. There is always something to do at the Hyatt Zilara Cancun. With live nightly entertainment, themed parties and cultural shows, there is something for everyone.

This is our guests' favourite part of Cancún, according to independent reviews.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Hyatt Zilara Cancun - All Inclusive - Adults Only has been welcoming Booking.com guests since 3 Nov 2008.
Hotel chain/brand:
Hyatt Zilara

Property highlights

Situated in the best rated area in Cancún, this property has an excellent location score of 9.5

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Vegetarian

FREE parking!

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


Availability

Select dates to see this property's availability and prices

Room type
Sleeps
 
2 large double beds
1 extra-large double bed
2 large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Travel Sustainable Level 3+
This property has made huge commitments towards sustainability by subscribing to one or more third party sustainability certifications.
Guest reviews

Categories:

Staff
9.5
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.5
Location
9.5
Free WiFi
8.8
High score for Cancún
Select topics to read reviews:

See what guests loved the most:

  • Unmesh
    IndiaIndia
    The beach, facilities, room design everything was fabulous
  • Marshall
    United StatesUnited States
    The staff was incredible; attentive, friendly, accommodating, and gracious. I also reserved a massage at the spa, and it was amazing. The view from the room was perfect, and everything was very clean.
  • Michael
    Trinidad and TobagoTrinidad and Tobago
    The entire hotel was very well presented with friendly staff and all round great service. The food service is upscale so be warned. The food was excellent overall. Great beach and splendid pool. Service was efficient and always with a smile. I...
  • A
    Andrew
    AustraliaAustralia
    Staff are friendly and helpful and the place was always clean and tidy
  • Carly
    United KingdomUnited Kingdom
    The hotel was lovely, pools were lovely and the beach was also really nice, a bit of seaweed but they kept on top of it. Food was good and they were very generous with it… no restrictions which was nice. Was in a good location, close to bars...
  • Vikki
    United KingdomUnited Kingdom
    + I've never felt so looked after - from the time we arrived, we were in 5* luxury, complete with regular cold flannels to refresh ourselves + Great food options breakfast lunch and dinner were all incredible + Wonderful staff - I wish I could...
  • A
    Arelis
    United StatesUnited States
    Costumer service is amazing, rooms are very clean and I specially loved the food and the pool
  • Samuel
    United StatesUnited States
    room was great, staff and bartenders excellent. Shows and entertainers were superb. Big shout out to Ernesto at The Den and Charly the daytime host
  • Timothy
    United KingdomUnited Kingdom
    Everything!!! Amazing hotel and facilities, the staff were outstanding and would go above and beyond. I took my wife for a surprise 40th birthday and they arranged everything and gave loads of freebies!
  • Maggie
    United KingdomUnited Kingdom
    everything you could possibly need or want us there.
Travel Proud
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • All inclusive food and alcohol beverages included ?

    Yes, the exception are special dishes such as lobster, Chefs Plate Restaurant, or special romantic beach dinner. Premium alcohol has an extra cost.
    Answered on 5 May 2021
  • How much are taxes ? My total is $1476.30? Does that include taxes ? Any additional charges ??

    Rate Includes Taxes. The only additional Tax to be padi at the hotel is an Enviromental Tax for 26.06 mexcian pesos per night to be paid in the hotel...
    Answered on 24 June 2021
  • What if you don’t have a credit card? Will a debut card be valid enough or not??

    Yes you are able to pay with a credit card.
    Answered on 24 June 2021
  • looking to book 1 week in may. Hi.can i have a list of the charges for premium drinks please which are not included. can i also have a list which are ..

    Please contact the hotel directly so they can share it with you.
    Answered on 30 March 2023
  • Is there butler service or club rooms

    Good Morning, the hotel doesnt offer Buttler Service. At Check In you will be asssited by a Personal Concierge.
    Answered on 24 June 2021
  • Do you provide shuttle service to and from the airport?

    Only private Trasnportation with an additional cost. For more information olease send private message.
    Answered on 24 June 2021
  • Still looking?

Property surroundings *

Restaurants
1 restaurant on site

  • Restaurant
    • Cuisine
      International

Resort facilities of Hyatt Zilara Cancun - All Inclusive - Adults Only
Great facilities! Review score, 9.2

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Restaurant
  • Spa and wellness centre
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Private beach area
  • Balcony
  • Terrace
Kitchen
  • Refrigerator
Activities
  • Aerobics
  • Live sport events (broadcast)
  • Live music/performance
  • Tour or class about local culture
  • Themed dinner nights
  • Beach
  • Evening entertainment
  • Entertainment staff
  • Darts
  • Table tennis
  • Billiards
  • Games room
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Video
  • CD player
  • DVD player
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is possible at a location nearby (reservation is not needed).
  • Valet parking
  • Parking garage
Reception services
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Meeting/banquet facilities
Safety & security
  • Safety deposit box
General
  • Adult only
  • Shared lounge/TV area
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Car hire
  • Laptop safe
  • Packed lunches
  • Chapel/shrine
  • Lift
  • Fan
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Pool/beach towels
Wellness
  • Personal trainer
  • Yoga classes
  • Fitness
  • Spa facilities
  • Beauty Services
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Hyatt Zilara Cancun - All Inclusive - Adults Only takes special requests - add in the next step!

Check-in

From 15:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card JCB American Express Cash Hyatt Zilara Cancun - All Inclusive - Adults Only accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Upon check-in photo identification (must be 18 years or older to stay at hotel) and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the Resort does not issue refunds for no-shows or early departures.

Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hyatt Zilara Cancun - All Inclusive - Adults Only

  • The prices at Hyatt Zilara Cancun - All Inclusive - Adults Only may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hyatt Zilara Cancun - All Inclusive - Adults Only offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Billiards
    • Games room
    • Table tennis
    • Tennis court
    • Darts
    • Golf course (within 3 km)
    • Evening entertainment
    • Spa facilities
    • Beauty Services
    • Swimming Pool
    • Personal trainer
    • Yoga classes
    • Live music/performance
    • Private beach area
    • Themed dinner nights
    • Entertainment staff
    • Beach
    • Fitness
    • Tour or class about local culture
    • Live sport events (broadcast)
    • Aerobics

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Hyatt Zilara Cancun - All Inclusive - Adults Only on this page.

  • Hyatt Zilara Cancun - All Inclusive - Adults Only has 1 restaurant:

    • Restaurant

  • Check-in at Hyatt Zilara Cancun - All Inclusive - Adults Only is from 15:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Hyatt Zilara Cancun - All Inclusive - Adults Only include:

    • Suite

  • Guests staying at Hyatt Zilara Cancun - All Inclusive - Adults Only can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

    Breakfast option(s) include:

    • Vegetarian

  • Hyatt Zilara Cancun - All Inclusive - Adults Only is 5.6 miles from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.