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Located in Ha Long, a 18-minute walk from Bai Chay Beach, Tom's Family Hotel provides accommodations with a garden, free private parking, a shared lounge and a terrace. This 2-star hotel offers room service and a concierge service. The property has a 24-hour front desk, airport transportation, a shared kitchen and free WiFi throughout the property. The units are equipped with air conditioning, a flat-screen TV with cable channels, a fridge, a electric tea pot, a bidet, free toiletries and a closet. Featuring a private bathroom with a shower and a hairdryer, some units at the hotel also provide guests with a city view. At Tom's Family Hotel every room includes bed linen and towels. Ha Long Queen Cable Car is a 6-minute walk from the accommodation, while Vincom Plaza Ha Long is 4 miles away. The nearest airport is Cat Bi International Airport, 27 miles from Tom's Family Hotel.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.9)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 queen bed
2 twin beds
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Guest reviews

Categories:

Staff
9.3
Facilities
9.0
Cleanliness
9.2
Comfort
9.2
Value for money
9.3
Location
8.9
Free WiFi
10
High score for Ha Long
Select topics to read reviews:

See what guests loved the most:

  • Nathan
    Ireland Ireland
    Extended our stay and the hosts were very accommodating. The room was big and bright. Good value for money and good location.
  • Isabelle
    United States of America United States of America
    Close to town and nice staff. We also had a room with a large window and it was very spacious which was great.
  • Ting
    Taiwan Taiwan
    The lady at the front desk really helps me out through the whole process from booking one day trip in Ha Long bay to bus ticket back to Ha Noi. We used google translate to do everything. She was so attentive and fast. The room was spacious and...

Hotel area info

Amenities of Tom's Family Hotel
Great facilities! Review score, 9

Most popular amenities
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • 24-hour front desk
  • Room service
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Shared toilet
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Walk-in closet
  • Extra long beds (> 6.5 ft)
Outdoors
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Shared kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bike tours
  • Walking tours
  • Water park
    Additional chargeOff-site
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Child safety socket covers
Cleaning Services
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
Safety & security
  • Fire extinguishers
  • Smoke alarms
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Electric blankets
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Tile/Marble floor
  • Soundproof
  • Private entrance
  • Elevator
  • Heating
  • Fan
  • Family rooms
  • Airport shuttle
    Additional charge
  • Room service
Accessibility
  • Upper floors accessible by elevator
Languages Spoken
  • English
  • Vietnamese
  • Chinese

Property practice

This property told us they've implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, or nature.

House rules

Tom's Family Hotel takes special requests – add in the next step!

Check-in

From 2:00 PM to 11:00 PM

Check-out

From 10:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of VND 300 is required on arrival. That's about USD 0. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Tom's Family Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

A damage deposit of VND 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Tom's Family Hotel

  • The prices at Tom's Family Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, Tom's Family Hotel is popular with guests booking family stays.

  • Tom's Family Hotel offers the following activities/services (charges may apply):

    • Water park
    • Bike tours
    • Walking tours

  • The nearest beach is 2,300 feet from Tom's Family Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • Tom's Family Hotel is 2.1 miles from the center of Ha Long. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Tom's Family Hotel is from 2:00 PM, and check-out is until 12:00 PM.

  • Room options at Tom's Family Hotel include:

    • Double
    • Family
    • Twin