Ideally located for Halong Bay tours. Service was over and above expectations. If you get the pleasure of dealing with Ethan, you are assured the best in service and hospitality! He even arranged tour of the bay for us and transport back to Hanoi. As first time travellr, Ethan was most helpful and made my stay comfortable. A huge asset to Halong Palace Hotel. I would also like to thank the rest of the staff for superb service. We will definitely be staying here, should we come back and our friends will know!

From start to finish the Aphrodite cruise was exceptional. Professional and luxurious hotel pick-up, beautiful room with the most comfortable bed we have stayed in in Vietnam, and incredible staff. The highlight of the trip, asides from Halong Bay itself, was the food on the boat. We were treated to amazing set menus throughout our stay and all of it was fantastic. Could no recommend this company highly enough. We did 3D/2N and would really recommend doing that if you can.

Everything! What was there not to like the place is like a palace. The staff treat you like royalty and it's gorgeous here. I honestly felt like I was a celebrity the staff really can't do enough for you! The rooms are massive and super comfy, the bathrooms are luxury and the whole decor is beautiful. Will 100% recommend to friends and choose to stay here if I'm ever back in halong bay. Hong our check in lady was so helpful and deserves some praise!

Highly recommended... From the moment we were picked up from our hotel in Hanoi to our drop off we were made welcome by wonderful guide Jenny and the whole crew. Especially loved the great food at every meal, the cooking demonstrations, Jenny's morning Tai Chi class, kayaking and swimming and our visit to Grass Island. Jenny was a wealth of knowledge on everything! The Bay is magical even when the sun doesn't shine. Slept really well too!

Very good service from the start. Hotel pickup and transfer was smooth and easy, when we arrived in ha long bay staff were ready to greet us and take our bags. All the staff were kind especially Justin the manager and a big shout out to Patrick the tour guide who added humour and wit to the tours we went on. Food was good a 5 course meal and we were always busy with things to do, the kayaking was so peaceful and relaxing.

We loved everything about this place! The design and furniture inside the bungalow is really cute. Le the owner is the best! From booking a Limousine from Hanoi, to our boat tour in Ha Long Bay and also recommended a place to stay in Tamcoc Nhin Binh Le was very helpful. Her knowledge and experience in Tourism really showed. Thank you so much Le! The place in Tamcoc was great and your friend is very nice.

Very clean, small hotel, room exactly as described with aircon and fan added. Staff is extremely lovely and helpful. They also helping with booking trips to Ha long Bay or Sa pa with a special discounted price. Tasty breakfast included and amazing coffee. I had such a great time there, best hospitality I've recived in Vietnam so far.

We stayed at the Four Seasons before boarding our Halong Bay cruise. For the price and location, you can't beat it. The bed was comfortable and the staff were very helpful with booking a private car to Halong City from Hanoi, as well as arranging a taxi to the Port area for the cruise. Thank you for a great stay!

The hotel was new and the staff were very helpful. My room had a nice view to the bay and there was a public beach nearby. The breakfast was self-service with many choices of vietnamese tradional food, what might unusual for foreigner customers, but I liked it so much. I’ll be back somedays.

The boat was nice, the bay was beautiful, the food was good, and the service was fantastic. When I had stomach issues they found me medicine and made me ginger tea. They accommodated my husband’s seafood allergy very well. Good transport service to and from Hanoi.

I will definitely recommend Paradise Suites Hotel if you are traveling to Cat Ba, Ha long Bay, Monkey island..etc. from Ha Long. You are be able to transport from there to Cat Ba island which would be more convenient then other place. Big and clean room.

Nice hotel. Clean and comfortable. On the other side of Halong bay so just a short taxi ride to all the action. We booked our airport transfer, Hanoi transfer and HaLong full day cruise through the hitel and Veronica has been most helpful.

Its a small hotel. Good price. Very clean. 10 min walk from center. The staff is very kind and trying to help. They arranged my day trip to the bay and after the ride back to Hanoi. Big like 😎👍

The room is clean and huge. The boss is nice and kind, help us to arrange transportation between Hanoi and Ha Long Bay in new year holidays with a good price.

Neměli volno v city bay hotel, tak nás za stejnou cenu dali do city bay palace hotel. Everything was perfect.

Perfect two days and one night in ha long bay - for us the perfect length to see the beautiful bay.

The cruise was amazing. Definitely the only way to experience Ha Long Bay

The whole cruise was amazing especially coupled w/ our beautiful guide Ms Rose, who has a charming sense of humor. We enjoyed the excellent food that was served as we cruise along the very relaxing halong bay. The staff were extra kind enough to serve us hot water for our tea for the grannies. By the way, our friends and i are nearing 60's or in our senior moments. We would definitely recommend it to our friends.

The staff was great,friendly very friendly. The daily trips to sight see was interesting .Well worth the 2 night stay. We couldnt have enjoyed it if we only stayed one night. Chad and his staff was excellent and my mother had a very enjoyable birthday . Thank you.

The staff was awesome. We had two families on a boat (4 kids from 5 to 10) and they made everything perfect for us!!