Ideally located for Halong Bay tours. Service was over and above expectations. If you get the pleasure of dealing with Ethan, you are assured the best in service and hospitality! He even arranged tour of the bay for us and transport back to Hanoi. As first time travellr, Ethan was most helpful and made my stay comfortable. A huge asset to Halong Palace Hotel. I would also like to thank the rest of the staff for superb service. We will definitely be staying here, should we come back and our friends will know!

From start to finish the Aphrodite cruise was exceptional. Professional and luxurious hotel pick-up, beautiful room with the most comfortable bed we have stayed in in Vietnam, and incredible staff. The highlight of the trip, asides from Halong Bay itself, was the food on the boat. We were treated to amazing set menus throughout our stay and all of it was fantastic. Could no recommend this company highly enough. We did 3D/2N and would really recommend doing that if you can.

Highly recommended... From the moment we were picked up from our hotel in Hanoi to our drop off we were made welcome by wonderful guide Jenny and the whole crew. Especially loved the great food at every meal, the cooking demonstrations, Jenny's morning Tai Chi class, kayaking and swimming and our visit to Grass Island. Jenny was a wealth of knowledge on everything! The Bay is magical even when the sun doesn't shine. Slept really well too!

Very good service from the start. Hotel pickup and transfer was smooth and easy, when we arrived in ha long bay staff were ready to greet us and take our bags. All the staff were kind especially Justin the manager and a big shout out to Patrick the tour guide who added humour and wit to the tours we went on. Food was good a 5 course meal and we were always busy with things to do, the kayaking was so peaceful and relaxing.

We loved everything about this place! The design and furniture inside the bungalow is really cute. Le the owner is the best! From booking a Limousine from Hanoi, to our boat tour in Ha Long Bay and also recommended a place to stay in Tamcoc Nhin Binh Le was very helpful. Her knowledge and experience in Tourism really showed. Thank you so much Le! The place in Tamcoc was great and your friend is very nice.

The hotel owners were really warm and welcoming. We stayed in their property for the Ha Long Bay marathon and they were kind enough to help us book a taxi to the starting line, which would have been difficult since cabs arent readily available in Ha Long City. The hotel’s area is also very quiet so you are ensured to have a good night sleep 😊

Very clean, small hotel, room exactly as described with aircon and fan added. Staff is extremely lovely and helpful. They also helping with booking trips to Ha long Bay or Sa pa with a special discounted price. Tasty breakfast included and amazing coffee. I had such a great time there, best hospitality I've recived in Vietnam so far.

The hotel was new and the staff were very helpful. My room had a nice view to the bay and there was a public beach nearby. The breakfast was self-service with many choices of vietnamese tradional food, what might unusual for foreigner customers, but I liked it so much. I’ll be back somedays.

I will definitely recommend Paradise Suites Hotel if you are traveling to Cat Ba, Ha long Bay, Monkey island..etc. from Ha Long. You are be able to transport from there to Cat Ba island which would be more convenient then other place. Big and clean room.

Nice hotel. Clean and comfortable. On the other side of Halong bay so just a short taxi ride to all the action. We booked our airport transfer, Hanoi transfer and HaLong full day cruise through the hitel and Veronica has been most helpful.

The cleanest hotel I’ve been to in Vietnam! And what a great price. The beds were so big and comfortable; you can even get a view of the limestone cliffs off Ha Long Bay. The staff were very attentive and friendly :-)

Food was great. Staff was incredibly helpful and kind. The experience of being in the bay is amazing. The off boat excursions were well done. The transportation from Hanoi was a first class limo bus.

The room is clean and huge. The boss is nice and kind, help us to arrange transportation between Hanoi and Ha Long Bay in new year holidays with a good price.

This is the best cruise ship in the Ha Long Bay! Modem, new, super luxurious! I did not see any other like it around.

Neměli volno v city bay hotel, tak nás za stejnou cenu dali do city bay palace hotel. Everything was perfect.

Very clean, the room is very nice and cozy. Will definitely go here again when going to ha long bay.

The cruise was amazing. Definitely the only way to experience Ha Long Bay

Everything was great. Staff were very friendly and immediately attentive to needs that came up. What was especially appreciated was the fact that my girlfriend got a little sick on the last day and needed to go to hospital. The crew not only got us an early boat to the pier, but had an employee waiting for us to escort us to the hospital. She stayed with us the entire 3 hours to help with translations with the hospital staff. An amazing staff.

The staff was great,friendly very friendly. The daily trips to sight see was interesting .Well worth the 2 night stay. We couldnt have enjoyed it if we only stayed one night. Chad and his staff was excellent and my mother had a very enjoyable birthday . Thank you.

We can have more benefit without booking as said