Ideally located for Halong Bay tours. Service was over and above expectations. If you get the pleasure of dealing with Ethan, you are assured the best in service and hospitality! He even arranged tour of the bay for us and transport back to Hanoi. As first time travellr, Ethan was most helpful and made my stay comfortable. A huge asset to Halong Palace Hotel. I would also like to thank the rest of the staff for superb service. We will definitely be staying here, should we come back and our friends will know!

Everything! What was there not to like the place is like a palace. The staff treat you like royalty and it's gorgeous here. I honestly felt like I was a celebrity the staff really can't do enough for you! The rooms are massive and super comfy, the bathrooms are luxury and the whole decor is beautiful. Will 100% recommend to friends and choose to stay here if I'm ever back in halong bay. Hong our check in lady was so helpful and deserves some praise!

Highly recommended... From the moment we were picked up from our hotel in Hanoi to our drop off we were made welcome by wonderful guide Jenny and the whole crew. Especially loved the great food at every meal, the cooking demonstrations, Jenny's morning Tai Chi class, kayaking and swimming and our visit to Grass Island. Jenny was a wealth of knowledge on everything! The Bay is magical even when the sun doesn't shine. Slept really well too!

Very good service from the start. Hotel pickup and transfer was smooth and easy, when we arrived in ha long bay staff were ready to greet us and take our bags. All the staff were kind especially Justin the manager and a big shout out to Patrick the tour guide who added humour and wit to the tours we went on. Food was good a 5 course meal and we were always busy with things to do, the kayaking was so peaceful and relaxing.

We loved everything about this place! The design and furniture inside the bungalow is really cute. Le the owner is the best! From booking a Limousine from Hanoi, to our boat tour in Ha Long Bay and also recommended a place to stay in Tamcoc Nhin Binh Le was very helpful. Her knowledge and experience in Tourism really showed. Thank you so much Le! The place in Tamcoc was great and your friend is very nice.

The hotel owners were really warm and welcoming. We stayed in their property for the Ha Long Bay marathon and they were kind enough to help us book a taxi to the starting line, which would have been difficult since cabs arent readily available in Ha Long City. The hotel’s area is also very quiet so you are ensured to have a good night sleep 😊

Very clean, small hotel, room exactly as described with aircon and fan added. Staff is extremely lovely and helpful. They also helping with booking trips to Ha long Bay or Sa pa with a special discounted price. Tasty breakfast included and amazing coffee. I had such a great time there, best hospitality I've recived in Vietnam so far.

The hotel was new and the staff were very helpful. My room had a nice view to the bay and there was a public beach nearby. The breakfast was self-service with many choices of vietnamese tradional food, what might unusual for foreigner customers, but I liked it so much. I’ll be back somedays.

The boat was nice, the bay was beautiful, the food was good, and the service was fantastic. When I had stomach issues they found me medicine and made me ginger tea. They accommodated my husband’s seafood allergy very well. Good transport service to and from Hanoi.

I will definitely recommend Paradise Suites Hotel if you are traveling to Cat Ba, Ha long Bay, Monkey island..etc. from Ha Long. You are be able to transport from there to Cat Ba island which would be more convenient then other place. Big and clean room.

Nice hotel. Clean and comfortable. On the other side of Halong bay so just a short taxi ride to all the action. We booked our airport transfer, Hanoi transfer and HaLong full day cruise through the hitel and Veronica has been most helpful.

It was a unforgettable, surreal experience. The cruise had a retro-classic look and feel to it. The rooms were exquisite, well decorated and with luxurious amenities. The top deck gave us a unparalleled view of the Ha Long Bay.

Food was great. Staff was incredibly helpful and kind. The experience of being in the bay is amazing. The off boat excursions were well done. The transportation from Hanoi was a first class limo bus.

The room is clean and huge. The boss is nice and kind, help us to arrange transportation between Hanoi and Ha Long Bay in new year holidays with a good price.

Neměli volno v city bay hotel, tak nás za stejnou cenu dali do city bay palace hotel. Everything was perfect.

Very clean, the room is very nice and cozy. Will definitely go here again when going to ha long bay.

The cruise was amazing. Definitely the only way to experience Ha Long Bay

Really great cruise! Very well organised. Amazing stuff and generally everything was perfect. We have seen great paces, try kayaking and we had even some short trip on bicycles :)

Everything was very good!! We loved this trip. The staff and the ship was very nice! And the food is PERFECT!!!

Primarily, the staff, friendly, polite, very helpful, organized and caring