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Todo en sus facilidades.es excelente. But your engineer of facilities must access the exit toward the Ashford Ave is a hazard to handicap and non handicap to access the Street

Everything…location,staff,cleanliness

was clean place and quiet plus it had a nice view in and out was easy .

Excellent hotel with eateries nearby 300 meters from the beach...

Awesome location & great service is always a plus. Beautiful pool. Overall facilities Clean and well kept! Comfortable beds, pillows and linen! Breakfast was on point, excellent staff and tasty! Well done! Will stay again for sure!

The location was perfect. I liked that we had a $40 credit at the bar/restaurant each day . It’s located around many other hotels and restaurants. The room was perfect for my partner and I . The staff was friendly and switched effortlessly between English and Spanish to accommodate each guest. I would recommend this hotel to my friends.

My stay was perfect!Amazing staff!Especially KARLA!

Good location, friendly staff and nice property. Late check out was amazing to have!

Great Front Desk staff very helpful and went out of her way to please

Everything, great location and the staff is very nice and helpful

The place was spotless. It was quiet and private yet everything was available as you step outside the gate.

The location was perfect, and the staff was so friendly and helpful! The bathroom was also really big and clean. The value for the price was far beyond our expectations.

We loved the view, the hotel was beautiful, and the pool with the ocean behind was a dream. Perfect place to catch the most beautiful sunsets ever.

We have been there a few times and the workers are so kind!!!!! Also bilingual.

Excellent location Did not have breakfast at the location.

Everything! Everyone was super nice and willing to make you feel at home. Kudos to the breakfast lady she is top notch!

Large and spacious room, location ideal for an early flight

I loved that breakfast was available and the omelettes were great. The staff was great and were able to speak both English and Spanish fluently.

The breakfast was really good and the Location perfect!

A day before travelling I read the reviews from Acacia and I got nervous as many reviews are bad and the overall score is a 6.4 on booking. I’m a frequent traveler (93 countries) and I must honestly say my 3 night stay was perfect, ( almost perfect ) specially if you compare it with the price paid. Location was just excellent, not on the beach but with just one apartment complex between the hotel and the beach, check in gentleman friendly at 10 pm, lady by check out friendly. Room is “old fashion golden girls style “ but not worn out, it’s kept in good condition which is maybe the sharm of this hotel , walls painted well, everything was working and nothing damaged. Our room had a good shower , always hot water , WiFi was working okey, large balcony with ocean view. Very quiet, also quiet area but within 5 minutes walk to the noisy Condado. I really think this hotel deserves a better rating than the 6.4 they have now .

Staff were super friendly and very accomodating. Located centrally, everything in Old San Juan was in walking distance. We had an interior room for one night which suited all our needs. The room was clean and bed was comfy with a huge TV mounted on the opposite wall. Water was all fine - shower, toilet and taps all worked with no restrictions. Also it was so helpful that we could store our luggage with them for free for the whole day.