I have to agree with some of the other reviews that this hotel doesn’t exactly seem like a 5 star hotel. It’s lovely and I had a fantastic time, but it seems more like a very nice 4 star, in my opinion, having stayed at the Singular Patagonia and Arakur previously. All the same - I would definitely recommend this place!

Very nice place on the lake. Comfortable beds and pillows, great shower and bath with hot water and good pressure. Knowledgeable staff. Food was good. Massage was exceptional. Pool and jacuzzi were very nice and warm.

Stayed in April 2024

Felt very “corporate” not so much local feel about it. Impossible to turn the heating down so room was way too hot, had to sleep with all the windows open.

Location with direct view over the lake was perfect

Stayed in March 2024

The pool was a little to small🌷

I like the location, staff, food !

Stayed in March 2024

The breakfast would be better if freshly brewed coffee was added more than just the filtered coffee as status quo. The location is a bit off from the downtown but this shouldn't be a problem if you have a car.

We reserved the rooms with Lake View and we were not disappointed at all as the view from our windows was spectacular. Rooms were well equipped though the wash basin was a bit small. Breakfast was excellent with wide variety of food and view of the lake.

Stayed in March 2024

Well kept and the spa was peaceful and nice

The staff and quality

Stayed in March 2024

Nothing

Room was confortable and well furnished. The hotel is located in a quiet location in front of the lake at short walking distance from The center of el Calafate. A little expensive but all the hotels are in El Calafate.

Stayed in January 2024

The hotel staff went out of their way to make us comfortable. Pamela at the front desk was efficient and extremely helpful. I can't thank her enough for all the last minute problem solving for our large group over the holidays. She was amazing. Highly recommend this hotel

Stayed in December 2023

Two things I didn’t like: 1. they make you take an extra bedroom for a 3rd child as they only allow 2 kids per room even though the youngest was 7 years old. 2. One morning at breakfast the kids didn’t finish their sandwich 🥪 and wanted to take it to the room. They made a big fuzz not allowing to take any food out of the restaurant. After paying $2,600 for 3 rooms, taking a sandwich shouldn’t be such a big deal, totally unnecessary from the waiter…

One of the more modern hotels in El Calafate, have tried various in the last 10 year, location just outside of town, amazing views and quite with direct access to the boardwalk of Lake Argentino. The food in the restaurant is great and especially the outside Argentinian “asado” they have once a week in the garden is an amazing experience with typical Argentinian food!

Stayed in December 2023

The location is somewhat remote, but it wasn’t a problem to get taxi to El Calafate downtown and back to the hotel.

We really enjoyed our stay at Xelena while we were visiting El Calafate. The hotel is well maintained, very clean with great amenities and views. The rooms are sizable and beds are very comfortable. We took advantage of Xelena spa services (massage was good and very affordable) and also enjoyed their pool & sauna. Breakfast was nice too. Highly recommended.

Stayed in December 2023

Room AC was not functioning properly but they fixed it , bathroom size was small

Hotel location was great, view from room was spectacular, area was quite weather was nice

Stayed in November 2023

Spa and gym facilities are rather austere for the price tag charged

Nice staff Well located hotel facing the lake in a very quiet area. Abundant breakfast

Stayed in October 2023

La habitacion estaba desmejorada y el colchon.

Average

Stayed in October 2023

Bathrooms very unpractical distribution

Almost everything

Stayed in October 2023

The hotel has amazing view! The rooms are spacious and confortable, very clean and the staff is very friendly. The spa is nice and clean. We had the most amazing experience staying here. Everything in the hotel is nice and is worth the price you pay, but I would say the most amazing thing is the view and the authomatic blackout courtains that allows you to wake up to that view.

Stayed in September 2023

swimming pool opens at 12:30! it should open much earlier in the morning! Also, Unlike Xelena, in international hotels one can make use of the facilities after checking out.

Great breakfast buffet with fantastic views, wonderful views from our room, very helpful staff. Very useful shuttle bus to and from downtown.

Stayed in September 2023

Away from town

Great spot

Stayed in June 2023

Beautiful apartment with a very good view of the Lake, a very safe building and very well furnished with all the comforts. I thank Staff for all the help and information and cordiality. Definitely a place to recommend and come back. ¡Top of the line:)!

Stayed in July 2023

- Amazing lake view from the rooms. - The room was very clean and comfy. - excellent facilities with a top swimming pool - The whole staff (receptionist, waitress, and bar tenders)was also great and very friendly. - Very fresh and complete breakfast.

Stayed in July 2023

The menu of the breakfast was always the same

Stayed in June 2023

restaurant

vistas

Stayed in April 2023

a little far to walk to other restaurants besides the one in the hotel.

very nice and spacious room. bathroom was clean and the breakfast had a lot of choices.

Stayed in June 2023

a bit tired and needing renovation

location and views

Stayed in April 2023

The breakfast is delicious and view from the pool is amazing. Also, the staff is lovely!!!

Stayed in April 2023

We loved the Spa, the views of the lake, the location, the restaurant and the rooms. Really nice place to have as a base to explore El Calafate and around

Stayed in April 2023