That we couldn't stay longer. It was perfection!

What to say? How to start? Wow. This night was the greatest night my children and I have ever had and we travel A LOT. From the time of check by Mr. Ozdemir, to every bitty bit of every detail; it was perfection. The staff was the most kind, caring, generous and wonderful people we've ever had the pleasure of meeting in a hotel. This stay was over the top beautiful, we all felt like we were dreaming. The bar and restaurant was so enjoyable. Everything was top-notch. This will so hard to top in our future travels. Thank you, so very much, Mr. Ozdemir, for making our entire trip so much better. We will never forget you and may God bless you and all that you do.

Stayed in July 2025

Nothing

Location is great - near all major attractions and the breakfast spread was very good.

Stayed in July 2025

Hotel itself was very old building so I felt a bit allergic for the dust.

We stayed for 4 nights in July 2025 with my husband and daughter. They kindly upgraded the room, gave us advice for sightseeing in the city. Room was very clean and comfortable. Breakfast was also very tasty with Austrian cold meats and bread.omelette was superb!

Stayed in July 2025

This hotel is full of historical charm. It is clean and hygienic, with friendly staff service and excellent facilities. The breakfast, in particular, is very good.

Stayed in July 2025

The upgrade the reservation and that was good

Stayed in July 2025

Historical property perfectly adjusted to the modern era. Carefully selected food. Stuff is kind and professional and made our stay memorable. Mr. Mladen and Mr. Miroslav were extraordinary.

Stayed in July 2025

The value is debatable, it's highly priced, including the breakfast. Also, there were some misunderstandings about my room which were cleared up, but could have been handled better.

The hotel comes as advertised, high class, great location, amazing rooms and decor.

Stayed in July 2025

That I have been billed twice once by Booking.com and by the Hotel itself and still waiting to have this rectified

The Hotel is beautiful. The rooms where big and spacious.

Stayed in July 2025

Centrally located, sumptuous breakfast options, good restaurants and bar, good service overall

Stayed in May 2025

perfect from arrival to departure with every level of staff outstanding. Perfect location.

Stayed in June 2025

Location Staff

Stayed in June 2025

Nothing

Excellent food and attentive staff

Stayed in June 2025

Nothing, everything was fantastic.

Our stay at this hotel was simply fantastic. Every aspect of it exceeded our expectations, from the beautiful room to the generous and delicious breakfast buffet. The staff were exceptionally professional, always ready to help with a smile. The location, right in the heart of historic Vienna, made it easy to explore the city's main attractions on foot. We couldn’t have asked for a better experience and would gladly return.

Stayed in June 2025

Only shortcoming was our room... comfort, size, furnishings excellent, but electrics needed attention; some short circuiting in switches and light bulbs replacing

Nearly all aspects I would rate as excellent...location. establishment, staff, facilities.

Stayed in May 2025

everything

Stayed in May 2025

The lobby is very classy and elegant , it takes you back to Vienna history , location is superb in the down town , front desk staff friendly and professional, rooms are clean bed very comfortable

Stayed in April 2025

breakfast, location, staff, confort, luxury

Stayed in May 2025

Nothing

This was the first time, I stayed in here. Absolutely, i will stay here again after couple of months, probably for the christmas time. They upgraded my room without asking, Furthermore, they satisfied all my demands for the room. The reception and the concierge , they were all so kind and helpful. .Special thanks to Vanessa and İlker. By them, I never felt myself alone. They were so close and friendly. I m so happy to meet with them. The location is perfect, you can walk to center and touristical places easily. If you want to use common transport, the main station is 2 minutes by walk. They have a own desert which I bought, is delicious. I love the restaurant and bar also.

Stayed in May 2025

-

Breakfast was great

Stayed in May 2025

It’s true that the price is higher compared to other hotels. However, considering the quality of service and the unforgettable memories we gained, it was well worth it.

We stayed for two nights in the Elizabeth Suite as part of our honeymoon from Japan. The hotel is located right next to the Musikverein, offering excellent access to the city center. The lobby and hallways are luxurious, and just walking through them was a delight. Of course, the room was meticulously maintained, and the staff were exceptionally courteous and attentive. Although we had only informed the hotel in advance that we were on our honeymoon, they prepared several unexpected surprises for us, which made our stay truly unforgettable. We timed our stay to coincide with the one-year anniversary of our wedding and had dinner at the on-site restaurant, Opus. Our server, Caroline, was incredibly friendly and made an effort to speak in a way we could understand, even though our English isn’t strong. She also selected wines that paired perfectly with the course meal, and we had a wonderful evening. Thank you very much. We also visited the café and bar, both of which had a great atmosphere and were very stylish. We weren't able to fully express our gratitude due to the language barrier, but it was the best hospitality we’ve ever experienced at a hotel. If we have another chance to visit Vienna, we would love to stay here again.

Stayed in May 2025

N/A

You get an experience how the Kings live. Its an awesome old palace with the service to be up to the standards for royals.

Stayed in April 2025

Well quite expensive

Break fakt was lovely, hotel staff very was very kind as well

Stayed in April 2025

Great, staff and room. Location was very good.

Stayed in April 2025

The bathroom has a bathtub with a shower and shower curtains; more often then not the curtains allow water to drip on the marble floor. It would be much more civilized to have a glass partition to prevent water damage to the bathroom door and possible accidents

Excellent location, exceptional building, awesome staff

Stayed in April 2025