Singerstraße 3, 01. Innere Stadt, 1010 Vienna, Austria
#143 of 379 hotels in Vienna
Guests' ChoiceBased on 1180 hotel reviews
8.5Cleanliness
8.6
Comfort
8.8
Location
9.8
Facilities
8.2
Staff
9.2
Value for money
8.2
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 8, 2024
Ali
CanadaShower
Great location
Stayed in May 2024
Reviewed: May 7, 2024
Mihaela
RomaniaThe coffee from the room … The fridge with the mini bar did’t work
Perfect location, very clean and the staff amazing!
Stayed in May 2024
Reviewed: May 6, 2024
Patricia
IrelandI have nothing to complain about. Room was big ,even though I was facing a busy day with mc Donald's across,once windows were closed it was fine. Housekeeping changed towels every day, tea coffee replenished.
From the moment I arrived I was met with Julie who had a pleasant welcoming smile. She took my bags for me as I had arrived early and room was not ready then she gave me a map and got me sorted for St Stephens Cathedral and the shopping streets. I had read reviews about the beds being uncomfortable so I said to Julie that I had numerous back surgeries. Lo and behold an extra bed topper was put on my bed with extra pillows. There was tea and coffee in room. Next for evening shift comes Kim. Again nothing too much for her ,I had misplaced my charger for Austria and my phone was dying. Lo and behold Kim got me one. I had gotten wet on the Fri as it really rained so I was cold and again extra bedding given. There were gentlemen at reception too but i wasn't dealing with them but they were very pleasant as you came and went. As for the restaurant downstairs ,only fantastic, All in all a wonderful experience,very central.
Stayed in May 2024
Reviewed: May 6, 2024
Selin
TurkeyThe location was great, in the heart of the city, walking distance to almost every attraction. The rooms were spacious and most importantly very very clean. And the last but not the least, very welcoming and helpful staff. Will definitely stay here again.
Stayed in May 2024
Reviewed: May 5, 2024
Marjean
United States of AmericaLocation
Stayed in April 2024
Reviewed: May 1, 2024
Senushka
South AfricaBedding very low quality. Pillow was so soft you could feel your hand through the pillow and the bed was much harder than usual. I travel frequently in Europe and have never had this issue even in lower star hotels, certainly didn’t expect this from a 4 star hotel. I did raise this with reception and was given a second pillow identical to first which did not help. Was told that no other firmer pillow was available so had to go out and buy a cheap pillow so as not to ruin my stay! Lady at reception seemed quite unconcerned. Also disappointing is that I see from other reviews that a mattress topper was available, I was not offered this by either reception or housekeeping who could see that I was sleeping on the spare duvet. A pity as this is an excellent hotel in all other respects - I hope they invest in some better pillows or at least keep a few on hand for guests that need a firm pillow.
Amazing central location on Stephansplatz, easy walking distance to many attractions and few metres from metro. Room was very spacious (even by non European standards) and included a minibar and amenities.
Stayed in April 2024
Reviewed: April 28, 2024
Nandani
CanadaThe mini fridge didn’t work even after it was repaired.
Excellent location. Kind staff especially Daniel at the reception . Wonderful breakfast. It would be nice if it wasn’t the same breakfast every day.
Stayed in April 2024
Reviewed: April 26, 2024
Kathy
United KingdomNo complaints. Great hotel.
Friendly and helpful staff. Comfortable and clean room. Good breakfast. Hotel in great central location.
Stayed in April 2024
Reviewed: April 25, 2024
Hadar
IsraelAppreciate a bit for flaxabikity with the morning breakfast opening hours, opens at 7 am sharp.. And not a second before, even for a coffee and bread if u leave 10 min before for your flight...
Great and friendly staff, priceless location.
Stayed in April 2024
Reviewed: April 24, 2024
Pauline
AustraliaWe didnt have breakfast at the hotel, went to a couple of icon cafes. Location was perfect for us, and the staff very friendly and helpful
Stayed in April 2024
Reviewed: April 22, 2024
Javier
SpainNA
location
Stayed in April 2024
Reviewed: April 21, 2024
Sarah
United KingdomAMA ing location. Immaculately clean. Helpful staff and we loved the rooftop bar and restaurant.
Stayed in April 2024
Reviewed: April 20, 2024
Albert
Turkey*Room was very hot (in april) and AC was not of much help * The lack of a coffee table was embarrassing. Fortunately the hotel staff was very kind in providing us with a sort of coffee table.
Stayed in April 2024
Reviewed: April 18, 2024
Zohar
IsraelReally great location at the old city center Nice and helpfull staff
Stayed in April 2024
Reviewed: April 15, 2024
Judith
United States of AmericaBeds were twin size together and kind of uncomfortable. I was expecting more from the hotel regarding the comfort of the room.
Location was amazing as well as staff members that were always wiling to help.
Stayed in March 2024
Reviewed: April 15, 2024
Eugene
IrelandAir Conditioner was off. when asked staff stated temperature difference was too low to turn on... (4-11 degrees c ) it went to 20c that day... the only issue for Hotel
Great location with ease of access to Trams & U-bahn. Walking distance to some of the sights. plenty of nearby shops, restaurants and Cafes. Billa supermarket & McDonalds across road. Be prepared for Church Bells ringing at various stages during day.
Stayed in April 2024
Reviewed: April 15, 2024
Bracha
IsraelThe hotel is a little old fashioned
Location
Stayed in March 2024
Reviewed: April 15, 2024
Rima
United Arab EmiratesThe furniture is old
Amazing location
Stayed in April 2024
Reviewed: April 13, 2024
Karen
IsraelThe location is fantastic. It’s walking distance to everywhere
Stayed in April 2024
Reviewed: April 13, 2024
Daniel
IsraelOne evening we asked for a recommendation for a restaurant, and the receptionist gave us Zum weißen Rauchfangkehrert. The food was average and overpriced.
Most of the staff were friendly and efficient. The location could not be better!, right next to St Stephen's square. The room is large, and the bathroom is comfortable. The breakfast was very good with a large choice. The coffee was good.
Stayed in April 2024
Reviewed: April 9, 2024
Asad
CanadaAll good
Best location.. Good facilities. Value for money..
Stayed in April 2024
Reviewed: April 8, 2024
Ali
HungaryNothing
We were before in same company hotel Rejina before. The location was very good. Excellent staff Very good and complete breakfast. I ordered fresh omelette every day and day prepared it for us.
Stayed in April 2024
Reviewed: April 7, 2024
Chee
ItalyFrosty welcome at Check-in. Single room looked much much better in the photos than in reality.
Great location! Bang in the middle. Staff! Started off badly due to a very frosty welcome at check-in but gradually warmed up as the days passed! Daniel the torch bearer. Clean room. Neat tidy comfortable and superb housekeeping.
Stayed in April 2024
Reviewed: April 6, 2024
Sergey
United KingdomN/A
Very good breakfast. Excellent location. Friendly staff.
Stayed in April 2024
Stockholm, Sweden
Acapulco, Mexico
Spring Lake, USA
Mogos, Costa Rica
Rome, Italy
Nettlingen, Germany
Strasburg, USA
Šibenik, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content