As we are elderly, found the high tech a bit hard to decipher- maybe if we had stayed longer would have done so.

Beautifully presented dinner and breakfast. Lovely view from our Ocean room

Stayed in August 2025

If I had to say something the garden lights needed to be straight.

The cleanliness was amazing and our room was great.

Stayed in August 2025

amazing friendly staff, roomservice super fast and delicious.. they thought of every little detail. Love the tablet where you can order ice of towels etc…. Impressed by the price / quality level

Stayed in August 2025

I was so entrenched in the beautiful view as I was crossing the foot bridge to the casino that I did not notice the snake that I accidentally kicked as it crawled over my leg. While this is now an exciting story to tell, it could have ended badly but thankfully it was a shy snake. I managed to get a photo as it slithered away which is included in this review.

Probably one of the best hotel views I've ever experienced in Australia, facing Magnetic Island, the Ardo is a contemporary, luxurious hotel with beautiful facilities and friendly, helpful staff. The roof top pool is well equipped and stunning, with the added bonus of guest being able to also utilise the pool and facilities at the casino next door. We enjoyed an early breakfast in the room and appreciated the timeliness of its delivery. We would defintely stay here again. Also, as building and designers we have to comment on the exceptional quality of the build and the overall design of the rooms and facilities. Our compliments to your builder and architect

Stayed in August 2025

Nothing

Upgraded to a suite with a bath on the balcony. Beautiful view to Magnetic Island

Stayed in August 2025

Best hotel i've ever stayed at, just absolutely perfect.

Stayed in July 2025

Housekeeping and the fact that there were virtually no toiletries. It was bizarre. The lack of a shuttle between the main part of Townsville and the hotel was necessary because it was a long way from anything. The lack of new glasses especially, cups teabags etc was very poor and the towels and face washers were not replaced once they were used. Not 5 star housekeeping. You had to go to the hotel next door for breakfast and there was no Cafe.

The view, the rooftop bar and the Japanese restaurant

Stayed in August 2025

Wish we could have stayed longer

One of the most beautiful hotels we have ever stayed in. Amazing location. We had the ocean view room

Stayed in July 2025

Rooftop pool

Stayed in June 2025

Prices have increased over time understandably but it would be nice to see a locals rate or return visitor incentive.

Modern with extremely spacious rooms, ocean side views are exceptional!

Stayed in July 2025

Horribly cold and no heating available (19degrees was in the room on a rainy cloudy winter day), not even a radiator or blower for the problematic guests like me. It took a couple of hours to let the room to just warm up to 'normal' level of 20-22. For such hotels I think it not acceptable to not being able to set my own temperature. And on top of that I did not enjoy the patronising manager basically telling me off for setting the thermostat high after trying every setting. I think I am the guest and can decide what temperature I want. The whole building feels cold like an ice cave. Some buttons were missing from both of our blankets (not a big thing obviously, but in a 5 star room for 4-500 dollar per night it is awkward...) Not sure why the 5star guests need to walk to another building (even in rain) to have breakfast or to use some of the facilities/amenities. It seems that the owners did not really do a masterplan for the 2 hotels that are connected (ville and ardo). The 5star building feels empty and abandoned and cold, like an big empty ice cave.

Very clean, staff at reception was super nice (argentinian short hair girl), rooftop pool is WOW, bathroom is very fancy. Mattress is very comfy. Ocean view rooms provide amazing view

Stayed in July 2025

Amazing staff, great food, ideal location and the room was amazing

Stayed in July 2025

That I can’t afford to live there!

Everything!

Stayed in July 2025

Nothing to not like

Location was great and room was very clean and modern.

Stayed in July 2025

Everything was perfect

Honestly the best 5 star hotel I’ve ever stayed in and I’ve stayed in a lot. The staff were kind, welcoming and helpful. The room was absolutely beautiful and I can’t wait to come back!

Stayed in July 2025

Marine room bathroom underwhelming; no bath and design disappointing.

The location.

Stayed in July 2025

That the balcony blocks the view - why so high and not glass? Crazy.

Restaurant and view.

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

N/a

Beautiful property and location

Stayed in June 2025

Everything service room and restaurant great stay.

Stayed in June 2025

Staff not very helpful and unable to match lowest price available from third party for an extra night

Great location

Stayed in June 2025

Awesome location. Beautiful infinity pool with amazing views.

Stayed in June 2025

Ardo is sensationally relaxing, beautiful property, restaurants are unexpectedly but expectedly stunning!

Stayed in June 2025

We saw some fisherman watching us use the bath which we didn’t like. We felt exposed and thought could you make it a bit more private?

Comfortable bed!

Stayed in June 2025