49-63 Williams Esplanade, 4879 Palm Cove, Australia
#53 of 136 hotels in Palm Cove
Guests' ChoiceBased on 1128 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
9.4
Facilities
8.2
Staff
8.6
Value for money
8.1
Free Wifi
7.5
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End of dialog contentReviewed: August 26, 2025
Cantrill
AustraliaOur apartment 722A could do with some softer lights. The only lights were insanely bright. Also the Samsung TV was a little hard to watch Apps on.
Loved the location! Couldn’t be any better. Our apartment 722A was specious and right on the road! We loved watching the world pass by each day.
Stayed in August 2025
Reviewed: August 25, 2025
John
AustraliaWhen the TV didn't have ABC channels and staff said they would get a technician the following day, but that didn't happen.
Restaurants
Stayed in August 2025
Reviewed: August 23, 2025
Carol
AustraliaA “tired” hotel style room which hasn’t been well maintained or updated in years A window facing the stairwell with no blind or curtains so the bright light outside the window shone in all night, making it difficult to sleep. Broken and ill fitting sliding wooden shutters between the bathroom and the bed letting in light and smells. Serviced once in 10 days.
Wonderful location and beautifully kept and clean gardens and pool with ample clean sun lounges and umbrellas. Quiet and peaceful environment.
Stayed in August 2025
Reviewed: August 22, 2025
Steven
AustraliaWould have liked a gym to access. Would have been good to order from Vivo (the restaurant) to our room as we had little kids and taking them out to the restaurant every night was some times too much.
Loved our room and location. The restaurant was exceptional.
Stayed in August 2025
Reviewed: August 18, 2025
Melanie
AustraliaBizarrely, no hot water on our second morning there.
Great location, clean spacious room and lovely gardens.
Stayed in August 2025
Reviewed: August 17, 2025
Alan
United KingdomThe cooktop is getting old. The access by stairs was inconvenient and probably unfriendly for people with mobility issues. Location of the soap dispenser vertically above the toilet roll is bad planning. The towel rail over the bath is so low it can’t be used. There could be more hooks for towels.
The unit was well laid out and had good lounge and kitchen facilities. Laundry was excellent. Outlook onto the pool was very pleasant. Gardens were well maintained.
Stayed in July 2025
Reviewed: August 15, 2025
Bruce
AustraliaVery minimal sound proofing between the apartments. Noisy neighbours and children.. Too many stairs, land evels to contend with Uncomfortable lounge chairs Bottom sheet on the bed didn't even cover the mattress and kept moving while in bed Unclean oven and stove top Guessed how to use the oven, cook top, and microwave
Nice location Plenty of car parks
Stayed in August 2025
Reviewed: August 12, 2025
Waynecj
AustraliaRequest for 30 min extra at check out went through a painful charade. Delegate simple things like this to receptionist. We are Accor members. No wifi in rooms was very poor. Reception only place to have wifi. Bathroom lights very dark. Please note - I very rarely give any negatives in our large number of stays. So please act on the above for the sake of others.
Ground floor request was granted due to knee problem. Room clean and average size. Pool area lovely and good access to esplanade.
Stayed in August 2025
Reviewed: August 11, 2025
Nick
AustraliaThe panels on the bath were loose. The doors to the washing machine closet do not close. There was a smell under the kitchen sink.
Location
Stayed in August 2025
Reviewed: August 3, 2025
Brenda
AustraliaDid get lost, after parking our car & then trying to find our room! However, it WAS our 1st time staying at this hotel & we’ll be more experienced next time!
A perfect day, weather-wise, staying at a very pleasant & comfortable hotel located on the beach-front of gorgeous Palm Cove …. life doesn’t get much better!!
Stayed in August 2025
Reviewed: August 1, 2025
Tim
AustraliaSome members of reception staff. While one (young male) staff member was very helpful, his colleagues were not.
Great facilities and location. Big apartment and excellent pool.
Stayed in July 2025
Reviewed: July 31, 2025
Helen
AustraliaSpacious
Stayed in July 2025
Reviewed: July 31, 2025
Royce
AustraliaA lot of units. Felt a bit like a rabbit Warren with all the paths. Seemed to be a lot of permanent tenants.
Nice hotel. Lovely pool. Central position.
Stayed in July 2025
Reviewed: July 27, 2025
Susanne
AustraliaThe layout of the property. Absolut confusion to find the right exit out of car park to your room. Maze like feel. Why all these steps up and then down and up again to a terrace room. Weird architecture. Can't see that property to be wheelchair friendly or any other reason for mobility issues. But if your legs are great, and you are happy climbing stairs, this is a splendid place to stay.
Comfy beds, friendly staff. Great pool.
Stayed in July 2025
Reviewed: July 23, 2025
Leonard
AustraliaLoved it all
Great location. Spacious apartment and well equipped. Comfortable bed.
Stayed in July 2025
Reviewed: July 19, 2025
Maxine
AustraliaStaff waking us up moving wheelie bins around at 6am each morning !
Great spot with sea view. Close to cafes and restaurants
Stayed in July 2025
Reviewed: July 17, 2025
Lee
AustraliaOur room looked smaller, and not quite as flash as the photos showed; the beds were okay but a little firm; the smoke alarm was flashing (is it supposed to?); the tiny fridge seemed to struggle as it had water in the bottom from our food; a microwave like other motels would've been useful for the week; no broom or brush and shovel to sweep up sand and room only serviced after eight days; cutlery and cups seemed a bit of an afterthought as were all mismatched with one tiny pocket knife as a sharp knife; and the lounge chairs around the pool were very hard plastic and uncomfortable after a while.
The big saltwater pool and grounds were lovely making it easy to not swim on top of each other; nice sheltered little balcony off our twin room on the second floor; Mantra is across from the beach and so close to everything; shower pressure was excellent; free wifi; security of property was excellent and the staff were nice.
Stayed in July 2025
Reviewed: July 8, 2025
Pamela
AustraliaLocation was perfect.
Stayed in July 2025
Reviewed: June 25, 2025
Amanda
AustraliaThe room I stayed in was clean and comfortable. It was a little tired in places. For example, the floor tiles in the bathrooms showed signs of age. The lounge has lost some of its spring.
Location was very central and convenient to a variety of cafes and restaurants. The pool was very clean and the lawn and garden around the pool were very well maintained. There were ample sunbeds for lounging by the pool.
Stayed in June 2025
Reviewed: June 23, 2025
Kerrie
AustraliaFans dirty
Room size and location
Stayed in June 2025
Reviewed: June 22, 2025
Angela
AustraliaNo free wifi. The toilet wasn't clean..
Garden's where beautiful.
Stayed in June 2025
Reviewed: June 20, 2025
Tatiana
AustraliaExcellent location, 2 min walk to the beach, comfortable rooms, slightly outdated but still keep modern vibe, large bathtub is a bonus, huge pool, great restaurant Vivo - with outstanding coffee.
Stayed in June 2025
Reviewed: June 20, 2025
Violet
AustraliaNa
Na
Stayed in May 2025
Reviewed: June 13, 2025
Gemsup
AustraliaBit dated
Position
Stayed in June 2025
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