176 Cumberland Street, The Rocks, Sydney Central Business District, 2000 Sydney, Australia
#104 of 325 hotels in Sydney
Guests' ChoiceBased on 8442 hotel reviews
8.2Cleanliness
8.9
Comfort
9.0
Location
9.1
Facilities
8.5
Staff
8.7
Value for money
7.7
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 4, 2024
Mark
United KingdomFood overpriced and not that good
Great location and lovely staff
Stayed in May 2024
Reviewed: May 2, 2024
Alex
AustraliaThe Blu Bar decore could be better
Not included but should be
Stayed in May 2024
Reviewed: April 30, 2024
Mike
AustraliaThe breakfast was overpriced and the hot meal I was served was cold. It was clearly pre-cooked, kept under a heat lamp and then served up when ordered.
Rooms were really clean and spacious. Staff were incredibly helpful and friendly.
Stayed in April 2024
Reviewed: April 30, 2024
Evon
AustraliaThe fact that I am still calling them 28 days later to refund my holding deposit of $149
Everything
Stayed in April 2024
Reviewed: April 30, 2024
Sarah
AustraliaLocation was excellent , room view was stunning.
Stayed in April 2024
Reviewed: April 29, 2024
Nicole
Australiabed, room
location
Stayed in March 2024
Reviewed: April 28, 2024
Leroy
AustraliaThe swimming pool and all features related to that were not functional which is mind boggling for shangrila’s standards and they did not even attempt to do anything to take care of the matter did so after we checked out and whats the point of staying in a place like that in a hot day in Sydney.
Stayed in April 2024
Reviewed: April 28, 2024
Danial
IranThe pool was so cheap and not as a five star hotel
The location was great
Stayed in April 2024
Reviewed: April 26, 2024
Pierre
AustraliaDecor outdated, towels small
Very big room, nice view
Stayed in April 2024
Reviewed: April 25, 2024
Kathleen
AustraliaWish it was not quite so expensive. It limits how often we can visit.
Location, cleanliness, staff, parking, restaurant, bar, views. Wonderful staff in every area of the hotel. Jennifer at reception desk was genuinely warm, capable & exceptional.
Stayed in April 2024
Reviewed: April 24, 2024
Lisa
AustraliaThe surcharge over the weekend seemed unnecessary, it made the price of drinks exceptionally expensive.
The location is fantastic, and the view of the two landmarks is incredible. They provided use of umbrellas for free, which was fantastic as there was some heavy rain.
Stayed in April 2024
Reviewed: April 24, 2024
Exmond
AustraliaUnclean windows. Poor TV viewing options - no news networks
Views.
Stayed in April 2024
Reviewed: April 23, 2024
Abad
AustraliaThe service was superb, will definitely come back .
Stayed in April 2024
Reviewed: April 23, 2024
Luda
AustraliaBooking.com spelt our details wrong and reception couldn't find our booking
Fantastic view, great comfortable large bed. Close to Harbour Bridge, Opera House and The Rocks. Would recommend to anyone.
Stayed in April 2024
Reviewed: April 23, 2024
Michael
AustraliaLocation was great Breakfast was great lots of choices a really good spread
Stayed in April 2024
Reviewed: April 22, 2024
Anne
AustraliaCarpark too expensive The buffet for breakfast didnt meet my expectations
the staff and cleanliness an the view
Stayed in April 2024
Reviewed: April 22, 2024
Nora
AustraliaIt wasn’t cheap
Location, views and the restaurant
Stayed in March 2024
Reviewed: April 22, 2024
Kelly
AustraliaCheck in process was very slow (not the staff, the process). Bar was full with a line up at 3pm so we did not go in.
Room was lovely comfortable spacious great view even from 5th floor very clean everything you want from an upmarket hotel. We loved the room
Stayed in April 2024
Reviewed: April 22, 2024
Bernie
AustraliaBathroom flooded
Clean. Helpful staff
Stayed in April 2024
Reviewed: April 21, 2024
Madeline
AustraliaFront desk staff was rude immediately when we walked up, property is a little outdated but nice and clean.
The view from our room was incredible, good location.
Stayed in April 2024
Reviewed: April 20, 2024
M-&-a
GermanyYou can see the age of the room and the bathroom.
Nice, well-equipped room, great service. Perfect view from the restaurant / bar.
Stayed in March 2024
Reviewed: April 20, 2024
Stephanie
AustraliaGreat venue, amazing views. Staff were very friendly and attentive. Would definitely stay again.
Stayed in April 2024
Reviewed: April 19, 2024
Sophie
AustraliaCheck in was very slow. We waited about 20mins which was tricky with young kids in tow. The hotel feels quite far from food outlets and night-life. On the map is looks close to everything, but it's up a steep hill from the rocks which made popping out for snacks difficult with my young children. The pool was quite cold and lots of other kids doing bombs despite the staff stating no jumping in the pool on the way in, this was in no way monitored or enforced.
I treated my kids to a special night in their first visit to a 'fancy' hotel. This was definitely a rare treat for us. As we dont take holidays often. The room was large and comfortable. We loved the big windows and the bathtub. Buffet and ala carte breakfast was excellent and a gorgeous view. The waffles were quite dry, but everything else was yummy. I particularly loved the little caramel donut bites! The pool and spa was popular with my kids. We packed in 2 swims during our one night stay.
Stayed in April 2024
Reviewed: April 19, 2024
Rosa
AustraliaThe location, cleanliness, room service (food) quality and quantity, warm and friendly staff.
Stayed in April 2024
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