A couple of things to note: 1) Beach beds and umbrella huts come at an extra cost, and availability is quite limited even if you're willing to pay. 2) The beach bar was the biggest disappointment — it fell short of expectations in both service and quality.

The beach is pristine and just steps away from the buildings. The location is phenomenal — you're within walking distance of some of the area's finest restaurants.

Stayed in July 2025

On check out our bill was paid in full. When we got home I had multiple pending credit card transactions from the Hyatt which amounted to several thousand dollars. We had to ring the hotel to ask them to remove the holds. They told us there was nothing they could do about it and it was the bank. For any other hotels/tour operators we used on the island and in Curacao we did not have this problem. The hotel were very unhelpful and it took nearly 3 weeks for them to remove the holds. I also was not informed at check in that they would be putting these holds on my card. So beware and ask when checking in what is going to be charged to your card.

Property was well laid out and right on the beach. Rooms were a good size. Location was excellent right on the beach

Stayed in June 2025

When booking your pool/beach chairs, you pay one price whether renting 2 or 4 chairs. Seems a little wasteful and asking customers ‘how many chairs’ when reserving could free up chairs for others. They book up quickly!

The property had everything you needed - pool, beach, cabanas, restaurants, spa, kids club, pool/beach chair food service, easy towel access, well appointed rooms (no carpets!), excellent service - staff were all so kind and helpful!

Stayed in June 2025

Loved all of it .

Attentive , friendly workers . Clean, safe, beautiful property. Multiple pools , great location on the beach . Rooms & bathroom large & comfortable .

Stayed in June 2025

Maybe more activities for kids

Stayed in June 2025

NA

Convenient

Stayed in June 2025

Pools closed early. Only 1 bar open at night. Many "Family pool" chairs cost money to reserve. Resort fee was high.

Location great. Beach nice.

Stayed in May 2025

The staff and location are unreal. The most perfect place for our honeymoon

Absolutely stunning!!!! Clean, perfect location and such a beautiful hotel. We loved it!

Stayed in May 2025

Beautiful property with amazing food! Fun casino and great beach!

Stayed in May 2025

N/A

Quality and location.

Stayed in May 2025

staff was very helpful except when we wanted the laundry service it was a problem and they were unable to accommodate us

Stayed in April 2025

Some of the staff were awesome (especially housekeeping and the team down on the beach), but there was not consistency there.

The hotel is a nice size and not as huge as some around it, and so the facilities did not seem crowded. The grounds are beautiful from the pool down to the beach. Sitting under the palapas on the beach was so relaxing. The rooms were clean and quite nice. If you are looking for a fancy room, this is not the place. With such beautiful grounds and incredible weather, we spent little time in the room.

Stayed in March 2025

Nothing

Beautiful grounds and a great location

Stayed in March 2025

Moldy smell in halways

Stayed in January 2025

Love that you can reserve palapas ahead of time. However, did not love the claustrophobic feeling of being too far back from the ocean.

Very pleased with customer service! Cleanliness and comfort in the room and around the resort were terrific. nice location for walking around the town.

Stayed in December 2024

A microwave in the room

The breakfast at the Palm was great and so was the staff.

Stayed in October 2024

More vegetarian snack options to order. Drinks were expensive.

Family friendly resort with great amenities.

Stayed in October 2024

They don’t have the opción All Inclusive

Everything…staff, service, location, facilities

Stayed in October 2024

Our room was located right above the outside bar so nighttime was very loud with the band and people

Loved the location, friendliness of the staff and the vibe

Stayed in October 2024

Breakfast buffet great food and great variety.

Stayed in August 2024

Both the adults & community pools were smaller than preferred. The typical hotel room balcony should be called an "observation deck" as it's very small and meant for standing only.

All the amenities were top notch & the grounds were clean.

Stayed in August 2024

I think some restaurants options were missing to be more specific only one nice place to have dinner. All others more as fast food restaurants.

Staff were very friendly, the beach and pool services were amazing, special recognition to Raul very friendly waiter that demonstrated huge customer services understanding making our stay amazing, the weather there was perfect.

Stayed in July 2024

Leaving Aruba. The check in and customs to leave were a nightmare. Really left a bad taste. Considering other islands in the future because it was such a terrible slow experience in the heat.

Stayed in June 2024

It was clean, comfortable and had an easy lay out.

Stayed in June 2024