Pool needs some work (tiling coming loose etc)

The location, staff, decor, scent/smell. It was beautiful and in a great location. The staff were so lovely too. Would definitely stay here again. We didn’t have breakfast included so can’t comment on this aspect.

Stayed in May 2024

Nothing

The best ever ruined us for any other stay we have

Stayed in May 2024

We loved the hotel, the staff kindness and the location is fantastic

Stayed in April 2024

Nothing. It was perfect...

Location was excellent, right behing Burg square. Room and hotel itself are beautifully decorated-each room is different. Rooms were spacious with a large comfy bed and modern bathroom. Staff take greeting very seriously-they give a tour through the hotel. They were also very accomodating-any question you have gets answered tight away.

Stayed in April 2024

Nothing

Everything The staff very friendly and helpful The beautiful lounge with honesty bar and piano The swimming pool Fantastic breakfast with huge choice

Stayed in April 2024

Really hard to find fault. Maybe a couple more options for breakfast? - porridge or options for a cooked breakfast? But I am being picky.

A wonderful location for a beautiful hotel. Lovely spacious room, with an old-fashioned, historic feel - artwork, furniture, internal features. The lounge on the first floor is a stunning rococo masterpiece. Nice swimming pool and sauna. Staff incredibly welcoming, engaging and helpful.

Stayed in April 2024

The shabby chic look is overdone. Some furniture needs reupholstering, windows need painting, the hole in the stairs fixing and MOST OF ALL fix the air con. At this price to have no air con in unseasonably hot weather with noisy extractors/other people’s air con units outside your window is unacceptable. We reported it four times and it was still not fixed. Some lack of sleep as a result. Big problem.

Location, excellent staff, especially the lady on reception and Lionel to breakfast manager. Breakfast amazing and reception super helpful.

Stayed in April 2024

Couldn't seem to cool the room down

Lovely hotel and in a great location

Stayed in April 2024

There was an honesty bar, but would have preferred a full bar.

A nice boutique feel and very close to the city centre. Breakfast was good with a wide selection of food. There is a lovely grand 1st floor reception room.

Stayed in April 2024

If I had to be pushed for anything negative the only really minor things would be the paintwork in the room was looking a little bit tired by my personal standards but it does not affect your stay in any way.

Great location, reception staff are terrific, great local knowledge. Breakfast was lovely and again, super staff. We had room 41 pink room, great themed room, wife felt like a princess in the bed😂😂 Reception area is fab, lounge upstairs is exquisitely decorated and lovely area to chill for a bit. Pool and sauna are a nice extra to have after a long day on your feet. We thought it was good value for money compared to similar hotels we’ve experienced in places like Paris, Amsterdam, London.

Stayed in April 2024

The bathroom in our room was tiny with a sloped ceiling. We didn't have a shower but only a bath to shower in without any screen. For 1 night it was ok, but not for longer staying.

Great location. In the historic centre beside the old fish market and just a few hundreds meeters away from the noisy tourists. The lounge area on the 1st floor is a gem. The room was large with a comfortable bed.

Stayed in April 2024

There was nothing we didn’t like about the hotel.

The breakfast was delicious & freshly prepared each day. Lionel in the breakfast room went out of his way to ensure we had a great experience & ensured we had breakfast on our last morning even though our pick up was very early. The ladies who serviced our rooms also did an excellent job with such a friendly attitude.

Stayed in April 2024

The staff was absolutely amazing !

Stayed in March 2024

Staff were warm and friendly.

Stayed in April 2024

Everyrhing was perfect.

The hotel is absolutely lovely decorated, extremely clean and the size if thr rooms and beds is great. The location of the hotel is few minutes walk to main sqaure.

Stayed in March 2024

Nothing worth mentioning.

The location was wonderful, the room was great and the hotel fantastic. One building dated from 1618 and contains a rococo salon which is used as the guest lounge with an honesty bar. To sit in here and have a drink is an amazing experience. in a building this of this age. Yes perhaps some of the rooms may have some awkward arrangements where doors and the bathroom were shoehorned in but given the age of the building that is to be expected, but the overall experience to us was a place that was nice to come back to (also the breakfasts were really nice as well).

Stayed in March 2024

just the breakfast arrangement, the food was good

The hotel was well situated and the staff were excellent. I think the breakfast arrangement needs more staff, they seemed to be short staffed.

Stayed in March 2024

There was a piano in main lounge area opposite our room that a couple of times people played, not very well which was a bit annoying but that is all.

Room was great, lots of space, comfy bed and view of the canal. Breakfast had loads of choice with freshly cooked eggs and lovely fresh fruit salad.

Stayed in March 2024

There was nothing to not like

The most amazing chef. Lionel, such a great customer experience. Best service I have experienced outside India

Stayed in March 2024

Nice rooms, great breakfast.

Stayed in March 2024

Basins in the bathroom.

Our two days stay in this lovely hotel was memorable. The hotel is a unique in its style and atmosphere. Everyone was nice and kind. I have to mention an outstanding person, their chef Lionel, a young Filipino, who took an excellent care about the guests preparing fantastic food.

Stayed in March 2024

Wonderful stay, the breakfast was delicious and we were super happy to use the sauna and swimming pool . Very much recommend

Stayed in March 2024

Parking was a bit hard to locate.

The hotel retains a timeless vintage European vibe with an emphasis on service. The staff take pride in the hotel. The breakfast was lovely and quiet. We liked the honor bar in the ballroom area. The hotel was fully decorated for Christmas. We would stay here again for more than a short stay. It is a gem. Great location for the Christmas market and just to wander the town.

Stayed in December 2023

The location was right at the heart of everything. The staff were all very nice. Their Filipino chef was very hospitable and friendly. He also cooked very delicious scrambled eggs.

Stayed in February 2024