Key card wasn’t working. Had to go up and down 3x

Beautiful design

Stayed in August 2025

Absolutely nothing

The hotel is absolutely beautiful. The room exceeded my expectations in terms of decor, size of the bed, pillows...Just everything. I have every intention of returning.

Stayed in August 2025

valet car park when we left.

The location is very good, but it is not that easy to access by car. Every detail in the hotel and room is very nice.

Stayed in August 2025

Music in the lobby was a bit loud, we could hear it in our room - but when we asked they turned it down.

Nice spa, friendly staff, beautiful hotel.

Stayed in August 2025

The breakfast was truly first class along with the staff

Stayed in June 2025

My only gripe was the room needed a better black out from the outside lights which unfortunately affected my sleep. The wooden slats look nice but don’t do the job

A really stunning hotel beautiful decor throughout the hotel. Exceptional welcoming staff throughout who made our stay very comfortable . Beautiful interior really 5*

Stayed in June 2025

We were charged when we asked for extra tea bags (EUR 14), and were not informed that we would be charged.

Ada and Vonty at reception were excellent and a credit to the hotel. They gave us a great free upgrade when I asked for a desk in the room in order to allow me to work. They did their best, which was very good indeed, to make sure that our stay at the hotel was great.

Stayed in May 2025

It came to our attention that our neighbor was bothered by our television volume, which we regretted. In general the rooms are not very soundproof (understandable for an old building), and it would be good to make guests aware up front to keep noise to a minimum as a courtesy. While we had a great experience at dinner in the restaurant, we couldn’t say the same for the breakfast; the buffet options are nice enough, but for €39pp I expected a bit more in terms of a la carte menu items (eggs Benedict or something) and more beverage options. The nespresso machine in the room was a welcome amenity but for some reason only decaf was available during our stay.

Gorgeous boutique hotel with fun interiors, lovely staff, fantastic pool and wellness facility, and great restaurant and bar. Central location, super well connected to everything on foot and by transit. Every service interaction was extremely pleasant, with special mention for the friendly and capable bartender. The bar area is gorgeous and they make fantastic cocktails. (After hours there is an honesty bar in the lobby which also a nice touch.) The room was small but luxurious, with a five star bed, pillow options, and a large bathroom with full bathtub, double sink and good shower. Very comfortable and a welcome refuge after a busy city day or long travels. The pool and spa area is beautiful, and the steam bath was actually properly hot. We enjoyed a healthful swim and sauna each day and it took the visit to the next level. Dinner in the restaurant was very pleasant, with an excellent Caesar salad and wine program, and a beautiful dining room.

Stayed in May 2025

So friendly

Stayed in April 2025

Staff friendly, decor

Stayed in April 2025

Great service by its personnel

Stayed in April 2025

Great all round

Stayed in February 2025

Very attentive service without being intrusive

Stayed in February 2025

N/a

Spa area, quiet room

Stayed in January 2025

Nothing.

Beautiful place, charming staff.

Stayed in December 2024

excellent location wonderful building cozy atmosphere very good service

Stayed in December 2024

Lots of construction going on outside. Therefore quiet difficult to access via taxi. Hotel is also located next to a disused shopping alley way. Which smelled very bad, we witnessed several people taking drugs. Which we did not feel safe walking through late at night. So we decided to take the longer route back to this hotel. Plus due to the nature of this alley way being undercover it's become the perfect haven for those sleeping rough.

Clean and great service from the staff

Stayed in December 2024

Rooms Wifi was poor

Service, decor, food, cleanliness

Stayed in December 2024

The night we arrived, we ordered champagne to the room and they said they didn’t have any as had run out! Strange for a hotel of that size and it was a Friday night. On the Saturday, we ordered a lovely glass of Pinot noir, when we asked for another, we were again told that they had run out. These are small things but not what you would expect of a 5 star hotel. In the room, there are tea and coffee making facilities, yet they have us only one tea bag. The next day was refreshed with 2 tea bags, there should be a selection of teas available and replenished when the room is cleaned each time. As I said, these are small things as overall the hotel is beautiful with lovely staff. A little tightening up on the 5 star offering is all they need.

The staff were all super helpful and friendly. They can’t do enough for you. The concierge recommended and booked a great restaurant for us on Saturday night. The pool, sauna and steam room are excellent… clean and great decor. We had the pool to ourselves both mornings and it smells amazing! The decor throughout the hotel is exquisite and so interesting. Something different to admire in every part of the hotel.

Stayed in November 2024

It was really a 5 star hotel. Congratulations!

Stayed in October 2024

The rooms are quite dark due to only a few lights in the room

Location, great design

Stayed in October 2024

The interior of the bedroom cupboard was very dark. A well placed light would have been helpful.

Stayed in October 2024

Lots of construction surrounding the hotel but once that’s done it won’t be an issue

Absolutely beautiful find in Brussels

Stayed in October 2024

The Juliana in Brussels is my favorite hotel to visit. I love its high ceilings and the way the whole facility is decorated. It’s almost like Brussels is a backdrop to the hotel.

Stayed in October 2024