The parking wasn't organised, the hotel didn't have parking spots so we had to go to a private parking a few hundred meters to the hotel

The food was amazing, the drinks at the bars were very good with skilled and creative bartenders, very friendly staff and good position to the beach

Stayed in August 2025

Only 2 lifts , always busy , we were on the 5th level and every morning 1 lift was out of service .

Variary of food available and clean big rooms with good water pressure in the shower. .

Stayed in August 2025

The food wasn’t good

Stayed in July 2025

The food without taste, less options.

Big room Poor meals.

Stayed in June 2025

I didn't like the fact that the room was not really clean, found wrappers of food and other stuff when I moved the single beds to make it a double. The bathroom had quite a lot of dirt next to the toilet and lacked facilities in the room. Paid for a room with AC, when I asked why it is not working I have been told it is broken, but soon after I discovered it was working in the hotel lounge and when I asked for a room with AC as I needed it for the baby, the receptionist was not impressed with me, but gave me a room with AC. The staff at the reception were not really friendly and seemed bothered when you asked something.

The room was big, The staff that were not at the reception were really nice and helpful and the indoor pool was really good as we had a small child. The bar was open 24/7.

Stayed in September 2024

Although the food was diverse and there were some tasty menus, sometimes even the kids noticed tasteless vegs and sometimes the meat (fish) was bad. The room was by no means clean, the carpet fell very dirty and one of the bathrooms was very stinky - problem fixed after I asked the staff. SPA might sound attractive, but they put ridiculously high prices, so I guess no one were using them. Ignore sauna, interior pool etc. if you are on a budget (and if you aren't..why coming to this hotel in the first place?). Overall very cheap services, cheap food and non comestible drinks (like ethanol based ones I guess, or just water, sugar and colorant juices, very low quality bread etc.)

Really nice view and huge balcony (not all rooms have that). Nice architecture, hotel is bigger than you might think. Two bathrooms in my room. You get what you pay for. For me, most of offers costed 2000eur, this one was 1000 so..take this into account when reading the negatives!

Stayed in September 2024

The biggest disappointment was the food on the all-inclusive. ( the drinks are local, so I knew the quality) I've been over 10 times in Golden Sands to different hotels, including this one in the past, but I never had such a poor selection on lunch and dinner mainly. The last time when I stayed at Hotel Elena was 12 years ago and then it was great food. That's one of the reasons why I came back, but it's changed a lot and is not better in this case.

We had 2 rooms which were very nice and comfy apart from a funny smell in the bathroom in both of them from sewing I suppose. The swimming pool both for kids and adults was great. All the staff are very nice and friendly, helping with whatever you need.

Stayed in August 2024

Food

Stayed in July 2024

The windows were dirty in the while hotel

The food, the animations, the music at the pool, the room

Stayed in June 2024

Mediocre food at best Its a 3 star at the best(hasnt been renovated in 20+ years)

The staff were fine

Stayed in June 2024

Hot in the rooms,ac working but not how was suppose to,no ventilation in the bathroom

Stayed in June 2024

Poor hygiene, linen not clean, bathroom smells of sewage.

Very nice food, nice staff, good size of the room, very nice location.

Stayed in September 2023

Although was announced that pool bar was open until 22, nobody was present there from 6-7pm. If someone was behind the bar after that time they drink themselves. If you ask for a drink were saying that is closed! Saturday night was announced show at 21pm at pool area. Was just music. Disco stopped 9:40 pm. Between the songs there were tens of second of quiet. Only one bartender at lobby area. Always waiting at least 10-15 min to be served. No lemon for cocktails after 6pm because "they run out" Some "heads" ( bosses ) very rude! Especially the skinny blond lady from restaurant. It's not a guest focus hotel! All except Teodora from reception, must learn hospitality! The food was average to poor but could be better if displayed and/or cooked differently. Pancakes burned. Steak burned. Everything on the flat grill, burned! Need a good cook for this! Not just some one to turn the meat! None of the two bartenders (pool and lobby) care about guests! Even if you ask every 20mins same drink they don't remember if it is with or without ice(for example) All in all, cheap place, good for budget people

Front desk Teodora best employee! Helpful, kind and v good English The room was clean and big

Stayed in September 2023

car parking charge

warm indoor pool

Stayed in June 2023

Poor meals, poor services, the water pool inside was very cold, but the hotel will be closed soon

The staff was friendly

Stayed in October 2022

The restaurant is the worst place of the hotel - the coffee machines were broken every five minutes, there was no brown sugar, no sweetener, the food wasn't good enough as for a 4 star hotel, one and the same every day

room was quite big, view to the sea ,the staff was very friendly

Stayed in September 2022

Poor quality food and drinks, long queues for food and drinks , the hotel use expensive amount of plastic cups and plates, lift extremely slow for family with kids , gym very small no equipment

Balcon sea view

Stayed in August 2025

No air conditioning in the common areas

Big rooms

Stayed in July 2025

. 🛑 CLEANLINESS? NON-EXISTENT The room was never properly cleaned. We had to beg for basic things like shampoo and towels. The sheets were dirty, the beds were uncomfortable, and the housekeeping staff seemed completely uninterested in doing their jobs. Some days they didn’t even show up. The bathroom smelled awful and was barely usable. 🛑 STAFF ATTITUDE: RUDE AND UNPROFESSIONAL Every single staff member we dealt with was rude, grumpy, and careless. Their only goal was to wait out their shifts – they clearly couldn't care less about guest comfort. English communication was almost impossible. When we went to the reception with issues, we were ignored or told to “figure it out ourselves.” When I asked for a manager, the receptionist rolled her eyes and walked away. Absolutely unacceptable. 🛑 RESTAURANT & BAR = HEALTH HAZARD The food was by far the worst I’ve ever had at any hotel – bland, low-quality, and sometimes clearly spoiled. I even found mold on the bread. Nothing was fresh. Dirty tables, long lines at the buffet, no organization, and not even basic hygiene standards. At the bar, drinks were disgusting and watered down. One night, I got sick from what I suspect was fake or contaminated alcohol. I had stomach issues for days. Staff at the bar were also rude, didn’t understand English, and treated us like a burden. And guess what? In the middle of a hot summer day – they ran out of basic drinks. 🛑 ROOMS ARE A JOKE 🛑 ABSOLUTE LACK OF MANAGEMENT OR CARE It’s clear that this hotel only cares about filling rooms and doesn’t give a single thought to quality or guest satisfaction. The staff looked miserable and the whole place feels like it’s falling apart from the inside. There was zero effort to make guests feel welcome or comfortable. ❗FINAL VERDICT: STAY AWAY AT ALL COSTS If you value your time, your health, and your peace of mind, do NOT book this hotel. This was not a vacation – it was a complete disaster, and I wouldn’t wish it on anyone.

NOTHING

Stayed in August 2025

The food that was served was really delicious,the staff were helpful and kind, the beach was really close to the hotel

Stayed in August 2025

food and the people where not likeable room smells of sewers and toilets horrible vile smell

nothing the pictures are all fake they don’t match food was rubbish and no taste no value for money and rubbish condition

Stayed in August 2025

The food was different everyday which was ok but very less to pick from the dessert never changed and always hard and old none of the fruits or vegetables where any good ! please do not go here all the booking pictures where fake and none match all the workers are unpleasant and horrible with tourist they’re very racist toward us we spend 700€ and got nothing in return

Absolutely nothing the hole place stinks of Sewers and pop, our room was disgusting couldn’t sleep smelled horrible the hotel cleaners stole my sisters gold earrings (14k 20g 1200€) from the room, we had a huge fight and none of the managers said anything nor did they helped us disappointed we left immediately

Stayed in August 2025

If we had to say anything negative, we could have used the fact that we had changed our bed linen after the first week. We also didn't have it cleaned or vacuumed for the 12 days. New towels and toilet paper were provided every day.

We have had the most fantastic 12 days at Hotel Elena. We were actually a bit skeptical as we had read a number of bad reviews, but these have in no way been something we could nod our heads in recognition of. We booked 1.5 weeks before arrival, as our other accommodation option fell through and we were therefore left with flights without a hotel. We have only been met with kindness, hospitality and so much warmth. The staff are nice, the cleaning is fine and the food is definitely nice for the price. We were very nervous about whether 12 days would be too much, but both children cried when we went home, so we are seriously considering coming back next year. Special thanks to the lovely animation team, who make a huge difference. In general, we are very impressed with the Bulgarian people, they are nice, helpful and in no way unpleasant in shops, as you can experience in other countries. All in all, a good experience.

Stayed in July 2025

Very clean and staff were excellent.

Stayed in June 2025