For most places need to go up some stairs, not very comfortable with a stroller. The indoor pool is very deep, not comfortable to use with toddlers. No bathroom on the beach. No practical playroom for toddlers.

Spacious rooms. Great food selection and quality, good alcohol. Helpful staff. Nice pools. Very good entertainment program for kids and talented animators.

Stayed in June 2025

building we had the room in needs some investments (room refurbish), there was a bad smell coming from the bathroom during the night

location, value for money

Stayed in May 2024

At the first we received another room (not what we paid for)but they fixed quick...we received another one...Advice:first check your room without going with luggage's! The plates and glases were sometimes not cleaned or finished to good. It is kind of difficult to find a free pool or beach lounger if you're not getting wake-up at 6-7 a.m. to "reserve it "with a towel...they should implement a system for that.

The stuff was kind,the food was ok,animation team was great for the kids and for the adults also,they organised diffrent activities like polo,footbal etc. Room cleaning was performed almost daily.

Stayed in June 2024

It will be ok for future to have in mind to keep as clean as possible the beach and maybe to make it more attractive for the clients of the hotel.

Everything was perfect. Food was the best.

Stayed in September 2023

Nothing

All inclusive very good and various.

Stayed in October 2023

Nothing special, but we didn't use the room. Only the facilities

The facilities are wonderful! Water park and the pools. But most important is the wonderful manager Georgi Tomov who went out of his way to help us, since my family member is a handycap... He was really caring and gentle and solved the problem in a very creative way; we slept in another Grifid hotel close by, but during the day he let my kids use the water park in Grifid Bolero, it was a beautiful gesture and we really appreciated it greatly...

Stayed in August 2023

No toillet on the beach, the occupied sunbeds with towels and no persons sitting in, entertainment could be improved ( like yoga classes or aqua gym in the pool etc)

The pool bar, the slides, the view, the room in building A, the beach, the fact that is a club not too big and well organized

Stayed in July 2023

noise

pool, bar, restaurant, aquapark

Stayed in July 2023

We had to take 64 stairs to get to our building

Location, animation, the stuff and the food

Stayed in July 2023

We had some issue with the bathroom (smell in the evenings), which was sorted promptly after complaining. Only one type of beer was available in the restaurant, which unfortunately was not to our taste.

Clean and well maintained, nice pool and aquapark. Great location. Tasty food & lovely drinks at the bar. Bulgarian restaurant was a pleasant surprise. Friendly and very helpful staff. Relaxing SPA treatments were also good.

Stayed in June 2023

Things to improve: Evening programme and dj, nobody knows how to connect the equipment. :) The music is often too loud. Massage: Do not buy this service because it is just a pat and has nothing to do with massage. I booked a "sports massage" and even asked several times if it was really there, I was assured that they know what a sports massage is. Even though the hotel advertised 20% for the massage everywhere, on top of not getting what I needed, I was charged the amount without the discount.

Positive Hotel staff are extremely polite The hotel is very clean The food is delicious

Stayed in June 2023

entertainment

Stayed in June 2023

The quality of the food , less choices for kids

Grifid hotel changed our reservation to Encanto hotel, Was very clean, the staff was great, help us all the time, big rooms, internal swimming pool was hot and clean, every day the room was clean very nice. The open bar was excellent, 24/7

Stayed in October 2022

Downside of having the room in the last building is that we had to climb many stairs. Parking was a challenge being in full season, they were not well organised when it came to parking, they should delegate at least an extra person from the staff to help with parking during check-in times, we have waited a lot (20-30 minutes after check-in) for someone to come and guide us to the parking lot which was also far from the hotel itself. It could have been easily resolved by receiving the parking space location along with a ticket to indicate that I'm a hotel guest, so I could go there myself instead of waiting. At the beach not all the chaise-longs and umbrellas were well-maintained, some of them were broken, some of them missed their plastic tables.

The location of the hotel was great, very close to the beach, delicious food and drinks, very clean rooms. The room booked for us was a bit far from the hotel entrance, the last building in the resort which had its downside, but it was quieter up there, which we appreciated. It was good that we had the chaise-longs at the beach included, we found available spots everyday, sometimes further from the beach or the bar, but still there was space.

Stayed in August 2022

no parking

dinner, pool, staff, location

Stayed in August 2022

Every year we have a beautiful holiday here! We like everything here: room, food, activities and most of all the friendly atmosphere. Best regards to Bolero and Vistamar staff. We will come back!

Stayed in September 2022

Paying for parking

staff, meals, room,facilities - kids had so much fun

Stayed in September 2022

Food was better than previous year

Stayed in August 2022

a lot of stairs to go in our room or to any other facilities. it was difficult (especially the night with a child sleeping in a stroll) to use the stairs (approximately 50 stairs). in addition it wasn’t an available kettle to prepare hot milk for the child in the night or in the morning

Stayed in August 2022

soft drinks in restaurant were too diluted. tasted like sugary water. couldn’t enjoy it at all

Loved it.

Stayed in August 2022

I cannot fault anything.

The property were very clean. Staff were friendly. Well organised. Food were excellent

Stayed in August 2022

The food in the a la carte restaurant (italien, bulgarian, asian) is really bad (especcially the italian menu). Dont go there, you get much better food in the buffet restaurant. Due to animation the hotel is noisy. So even in the evening you hear the sound of the animation, disco, concert etc. through the closed windows of your rooms. Some stairs, especcially the big one at the pool need some stroller friendly solution. Otherwise you will always carry them up and down. The rooms are already quite aged, so dont expect here 4 stars… rather 3.

Very good location next to the beach with own benches and bar (all inclusive) at the beach. Friendly and very helpful staff and a lot of thinks to do for the children (animation, aquapark, pool games, etc) The food in the main restaurant (buffet) is very tasty and also very diverse. The beach promenade has a lot of thinks to offer for families.

Stayed in August 2024

They don't provide parking near the hotel, they take your car up to 1Km away and it stays there for the rest of the vacation (11 mins walk from hotel to the parking) and you also have to pay for it. The furniture in the room is old, doors from the wardrobe almost falling The room has door that communicate with other room (luckily we had our friends staying in the other room) The food is very poor in variety and sometimes even tasteless, meat is often cold, if some of the meat it's over, they change it with something else (for example we had shrimps at the Mediterranean dinner one evening and even if the dinner is up until 21:00, at 19:30 there were no shrimps and were replace with something like meatballs!) Beverages are more like colored water than beer or Pepsi, not to mention the wine is awful. Always finding cups of coffee dirty and also some of the plates. The lunch is between 12:30 and 14:00. At 14:00 they shut down the light in the restaurant and start gathering all the food. The sunbeds are not enough at the pool and in the beach - even if they have some kind of rule of not getting the sunbeds reserved, every time there are sunbeds occupied with towels and no one around and the hotel staff doesn't do anything for this matter

Room was big enough Beach was near the hotel and it was clean, water the same, nice for children

Stayed in August 2024

The hotel is old. Almost everywhere you look is ware out. From elevator panel and doors to the fake ceiling in my room who had a stain. Presentation tv's in the lobby were error out. Some missing tiles on the pool steps.

The swimming pools. Clean room. Food variety first day. Very organised restaurant.

Stayed in October 2023