Rua General Osório, 19, Guarulhos, CEP 07024-000, Brazil
#22 of 42 hotels in Guarulhos
Guests' ChoiceBased on 284 hotel reviews
7.6Cleanliness
7.9
Comfort
7.8
Location
8.4
Facilities
7.6
Staff
8.1
Value for money
7.5
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 13, 2024
Eduardo
BrazilWhen I got to the room, the door was unlocked/half open.
The staff is very welcoming. The receptionist who did my checking was impeccable. The breakfast is outstandingly great!
Stayed in March 2024
Reviewed: February 6, 2024
Jean
United KingdomMattress noisy on first getting in to bed. Bar tiny and not somewhere to really enjoy a drink. We were told it was in restaurant, and ended up drinking beer on a sofa. System whereby you pay for dinner on check out, but have to pay in the restaurant for breakfast. This led to some confusion at check out. I could have left without paying for dinner or shuttle return - I insisted and did pay - due to lack of staff training and/or limited english. Think this aspect of organisation needs some improvement!!!!
Shuttle service. Finding out about it, difficult as found no reference on website when booking hotel, then although we had to pay for return, it was a reasonable amount. Food ok. Room ok. Nice atmosphere in hotel. Friendly staff.
Stayed in February 2024
Reviewed: January 12, 2024
Ferite62
ChinaA bottle of water (half liter) cost 10 Reais.....too expensive
Bedroom are sound proof
Stayed in January 2024
Reviewed: January 6, 2024
Felipe
ColombiaThe Wi-Fi is insecure. I don't recommend using the wifi for connecting to online banking or sensitive content, the network is not secure.
it's a good hotel for staying in São Paulo, just remember that the hotel is NOT exactly in São Paulo, it's in Guarulhos. A nearby region, about 40 min to the center of São Paulo. The breakfast is very good. Our room had a good view and we can see planes approaching to Guarulhos.
Stayed in November 2023
Reviewed: December 5, 2023
Elias
BrazilMore clear/concise info on
Breakfast was great and reasonably priced, shuttle service was very convenient
Stayed in December 2023
Reviewed: November 13, 2023
Pratap
India..
Variety of breakfast items
Stayed in October 2023
Reviewed: November 7, 2023
Joao
United States of AmericaThat shower water.stucked at floor
Stayed in November 2023
Reviewed: October 27, 2023
Dominic
SeychellesThe room is very small and we would have liked to have charging port next to the bed.
Shower, breakfast, temperature of the room and staff. My second time there and my experience was better.
Stayed in October 2023
Reviewed: September 29, 2023
Vinicius
United Arab EmiratesNothing to say
Overall good experience
Stayed in August 2023
Reviewed: September 20, 2023
Gilberto
BrazilCUSTOS EXAGERADOS DO BAR
Stayed in September 2023
Reviewed: August 11, 2023
Suzane
BrazilProximidade do aeroporto e o transfer.
Stayed in August 2023
Reviewed: August 1, 2023
Susan
United KingdomVery long and chaotic wait for checkin at 11.30pm
Clean and comfortable for an overnight stay
Stayed in July 2023
Reviewed: July 30, 2023
Jian
Chinamaybe better English service for foreigners
receipt better English, thanks
Stayed in July 2023
Reviewed: July 25, 2023
Maria
BrazilDo transfer
Stayed in July 2023
Reviewed: June 12, 2023
Raquel
BrazilThe lines at the reception desk weren't that big, but it still took me a while to be able to check in. The staff could be more friendly and proactive when it comes to providing information to arriving guests. For example, the elevators are key card activated but you only find out by trial and error.
The room was very comfortable and very quiet, and the food at the restaurant isn't cheap, but it's very good. It's near the Guarulhos International Airport,
Stayed in May 2023
Reviewed: May 7, 2023
Bruno
Boliviadoesn’t include breakfast, towels are old
Location near the airport
Stayed in May 2023
Reviewed: April 24, 2023
Pamela
ChileLong check in
Good hotel for a stayover
Stayed in April 2023
Reviewed: April 21, 2023
Eduardo
ItalyNo shopping center near by
Staff
Stayed in March 2023
Reviewed: March 31, 2023
Fernando
BrazilToo much expensive for the room level
Excellent breakfast!
Stayed in March 2023
Reviewed: March 16, 2023
Rudi
BrazilTo many people by the counter. When someone checkout and have to cats a flight take to long by the counter.
Very good. For me I like ibis hotel simple,clean,and price rate is for me good. Breakfast is simple but good. IBIS IS HOTEL FOR NORMAL PEOPLE. REGARDS RUDI
Stayed in March 2023
Reviewed: March 13, 2023
Elisete
Brazilthe recepcion ist not well prepare to deal qirh customers. didnt pay attention and didnt help acordingly
parking place
Stayed in March 2023
Reviewed: February 22, 2023
Luciana
BrazilThe location is good
Stayed in February 2023
Reviewed: February 11, 2023
Rudi
KenyaFor me it wash quit oye.
Stayed in February 2023
Reviewed: January 16, 2023
Neto
South AfricaNo comments
Workers very helpful
Stayed in January 2023
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