The elevators are very slow. On the day we stayed, two out of three elevators were working and they took a long time to arrive. Furthermore, check-in took around 20 minutes.

The breakfast was good with different options, from fruits to breads. The room wasn't so clean but nothing that could make our experience bad.

Stayed in April 2024

- noise in toilette in room 1802 due to a leak of water - no shampoo and conditionner in shower - one hanger broken. - the room of the restaurant is not wonderful. no more natural light.

Good location good parking fitness center

Stayed in April 2024

Nice room, good shower, liked the breakfast, location and minibar selection

Stayed in March 2024

We had to move from the first room we received because there was a a 4-square-foot size piece of plaster broken off from the ceiling. When we went to dinner that evening, we ordered a la carte, and it took nearly 40 minutes for our food to arrive. I went to the bar on the top floor the second night we were there, and there was no bartender. Two other staff members came in and said they would get the bartender who arrived about 10 minutes later.

We've stayed here three times before, and although we like the location and the overall amenities (pool, bar, restaurant), the quality of service has diminished with each visit to the point that we will likely seek other accommodations the next time we come to Santos.

Stayed in March 2024

The price very high comparing with the quality provided. Inside the room was only one towel.

Good Location, Good breakfast, nice view!

Stayed in January 2024

Place is quiet, about 10 minutes walk to the beach

Stayed in September 2023

I feel I was always rushed to leave breakfast. The staff were nice, but often would take cutlery whilst I was eating, or take drinks whilst I was drinking. I think the intention was for staff to be attentive, but it felt like they wanted me to leave. I don't think it's the staff's fault, but when the hotel isn't busy, watching on every glass being put down feels too much. It felt uncomfortable. But the staff were just trying to be nice, I think?

I was here for work, and worked in the evenings in the bar most nights for the week I stayed. Guilherme who works in the bar was fantastic. He was always very friendly and helpful, and made great cocktails. He made my stay so much better. Please let him know, I said thank you! The bar has such great views of the city, and the location is great.

Stayed in July 2023

Wifi is not stable. There are no staff that can understand English in restaurant at night. Hence, some of the nights, our orders came differently as communicated.

Breakfast is okay, though, for long stay, you get bored as it is the same all days. Location is great.

Stayed in July 2023

The amount of personal information asked at the reception on the check in! Maybe its a Brazil thing but made me really uncomfortable.

Amazing breakfast. The bathroom was really cool with the glass walls and all. Everything was well cleaned. Amazing beds, very comfy.

Stayed in March 2023

The pool didn’t look very good when we went up to view it. There was some maintenance being done, so although the pool was still open for use, we decided to give it a miss.

The hotel is located in a prime location, close to shops, restaurants and the beach. We were greeted at the reception by the lovely Tiago, who was really polite and always made us feel welcome with a smile whenever we entered the hotel during our 5 days in Santos. Our seaview room on the 30th floor was very spacious, and had the most amazing shower, a Nespresso coffee machine and stunning views of the sea and the city. The buffet breakfast was very good, with a variety of cooked breakfast, continental breakfast, an arrays of fruits, cold meats and cheeses. The room service meal was also very tasty. Overall, a great hotel offering everything you need for a pleasant stay in the heart of Santos.

Stayed in June 2023

Personal, room

Stayed in May 2023

not much choice to eat in restaurant for evening meal

lovely hotel nice rooms clean lovely breakfast

Stayed in April 2023

good location. nice breakfast. room size was good and comfortable.

Stayed in March 2023

local do café

localização do hotel

Stayed in December 2022

Booking does not include breakfast in my stardust’s reservation preferences

location

Stayed in October 2022

I liked the bedroom size, ilumination and it's facilities. Great staff! I should go back...

Stayed in September 2022

Some smells at the restroom and sofa-bed was not made for 4 people

The place is very good to go everywhere.

Stayed in August 2022

no problems

clean, modern, comfortable

Stayed in July 2022

Everything! 🙂

Stayed in March 2022

Appeared to be a noise from the water supply to the WC as though a pressure pump was stopping and starting every couple of minutes

location and size of room

Stayed in February 2022

The bar and pool are is was not well taken care of. Old chairs, broken furniture, dusty windows

Room was nice, very clean and with a great view. Also, the staff were very thoughtful and kind

Stayed in January 2022

The bed was small, the windows didn't isolate the noise from the street and at the end, the receptionist was asking me if I had consumed something from the mini fridge, which I didn't, but there was stuff missing.

The bathroom was modern, with an excellent shower. Breakfast was really good and the staff was very friendly.

Stayed in November 2021

Coffee machine at breakfast didn't work. There was only normal coffee available. In the room there is a water cooker but no coffee or tea. No pen to write in the room. For the price of this hotel and the breakfast I think this could be improved.

Beautiful room. Comfortable bed. Lovely hot shower. Super clean room.

Stayed in August 2021

additional bed, in fact was the sofa, uncomfortable to sleep. I prefered to have my daughter sleeping with us at the main bed.

Room Lay out very nice, better than average breakfast. Nice view from the city from roof top (pool) area

Stayed in June 2021