forgetful cleaning staff (no towels at all left on 2 different days), food that was on the menu but was not available (avocado toast, croissants), noisy de luxe room on top floor next to the elevator machines, no Nespresso machine in the room (which should have been provided)

reception staff, the new gym, location

Stayed in August 2025

nothing, everything was great

amazing room! booked without breakfast, but the room was huge, minibar was cheap, and view was amazing.

Stayed in June 2025

O restaurante é péssimo e super caro.

Stayed in May 2025

Room furniture outdated

Stayed in June 2025

The elevators can be a bit slow, considering there are only 2 of them serving 13 floors.

Spacious, and clean. The restaurant is great, and it had all the amenities I needed.

Stayed in June 2025

Parking should be a courtesy to the guests (even though the value per day is not high). Breakfast is OK, not remarkable.

Excellent room size, bed size, cleanness, location, Shower is good, but a little hard to set up the proper temperature. The window blinds were not working. A good experience overall.

Stayed in May 2025

I think the quality of the breakfast has been better in years past.

Excellent location

Stayed in February 2025

It is a Hotel with a new name, but old.

Location

Stayed in July 2024

Breakfast too crowded and lack of space

Nice location

Stayed in May 2024

Check Out Recepcionist. I asked for printed invoice and she told me it would take MORE THAN 40 MINUTES (why? Never gave me explanation)...also she told me I would receive invoice by e-mail, which did not happen until today!!!

Room Size and Quality

Stayed in April 2024

The location is Ok, but far from most nice spots!

It was very nice, clean and comfortable!

Stayed in April 2024

Looks better in pictures than in real life

Location was good. Staff was polite.

Stayed in March 2024

Do valor do estacionamento

Café da manhã excepcional

Stayed in February 2024

Everything perfect! Room service good, Nice decoration.

It is located far from downtown or city life, but it is over a shopping center, so you have all you need downstairs. The view and the location is amazing, very good to walk in the neighbouring park and visting the Ibere Camargo Museum.

Stayed in November 2023

Frigo bar noisy and air conditioning also. Difficult to sleep.

Stayed in January 2024

The staff is very prestative.

Stayed in October 2023

staff incredible!! very welcoming and friendly!

Stayed in June 2023

tired and certainly not five stars

nice staff, good breakfast

Stayed in March 2023

great location

very helpful

Stayed in February 2023

Het balkon zonder zitje, geen zwembad en buitenrestaurant/bar.

Het balkon

Stayed in February 2023

I had been staying with my wife's family and we had lost power. We waited as long as we could but felt it was necessary to book a hotel since we had our baby with us. We made the reservation very late in the evening and were able to confirm with the property within 10 minutes of booking. When we arrived it was midnight. The front desk was very helpful and helped us through the process quickly

Stayed in January 2023

Breakfast area was too crowded

Quiet at night, good sized and comfortable bed.

Stayed in September 2022

Room cleanliness was almost non-existent. The hairdryer was filthy, with electrical tape wrapped around the cable and exposed wires. The bedsheets had reddish stains (possibly old blood) and were also dirty along the corners. The shower had hair stuck to the walls and floor. The vanity (around bathroom basin/sink) was dirty, with makeup residue clearly left by previous guests. The phone cable in the bathroom was completely covered in dust, as if it had never been cleaned. There was pubic hair on the side of the toilet. Please, don’t look under the bed—thick dust, unidentified pieces of fabric (I didn’t try to identify them), and parts of the bed literally falling apart. I stayed at this hotel twice in the last month because I appreciated the design, restaurant, location, and staff. Unfortunately, both stays were terrible in terms of cleanliness, and I will not return to pay for such a dirty, unhygienic room.

This hotel is in an amazing building, well located with easy access to the city. I liked the room design, the restaurant at night is excellent, and breakfast is very decent. The staff was friendly and efficient.

Stayed in August 2025

Unfortunately, this hotel didn’t live up to the standards of a 5-star experience. It felt more like a 3-star stay, especially considering the price. The service was disappointing — staff were not particularly friendly or welcoming, and they didn’t explain any of the hotel’s facilities or services at check-in. The bed was uncomfortable — they had pushed two single beds together instead of offering a proper double or queen. That created an awkward gap in the middle, which made sleeping as a couple uncomfortable. At times, it felt like the bed could break or collapse with any movement, which definitely impacted our rest. The swimming pool was small and didn’t seem very well maintained. Overall, there weren’t many facilities available, and nothing felt premium. For a hotel that claims to be 5-star, the level of comfort, service, and amenities was far below what I expected. It simply wasn’t worth the price.

The location was convenient, and the artistic design in the lobby was interesting and unique. The breakfast was okay — a fair selection, but nothing that stood out as special. The room was clean, and the overall aesthetic was modern.

Stayed in May 2025