We found the music at the pool a little loud at times

Stayed in March 2024

The property is old and the entire place could use refurbishment. None of this detracted from our enjoyment of the service and excellent location so near to many Mayan ruins and caves.

The staff were incredibly friendly and always smiling. Also the location high on a hill allowed for excellent views. The food was delicious and the cocktails were excellent.

Stayed in March 2024

Our Rumors stay was great... the staff was very helpful. It was within our expectation.

Stayed in December 2023

Water pressure for the shower was a little unstable (fluctuating), however I did have a room on the second level.

Private location, large bathroom and shower, Netflix was available in the room, spacious.

Stayed in December 2023

That was haunted and the beds

We like that it was haunted

Stayed in December 2023

Room was small, beds not real comfy but adequate. Balcony off the bathroom? Who does that? 😆 pictures on site make room look bigger than it was

Rooms could be updated for sure but was clean and functional for our purpose of breaking up a trip. The pool looked amazing but weather didn't allow us opportunity to enjoy it.

Stayed in December 2023

The remote batteries stopped working twice. The AC gave a bit of trouble so the room was a bit hot the entire time. Under the bed was dirty.

Enjoyed the size of the room and everyone was friendly. The area was good the vibe at the karaoke was really fun

Stayed in October 2023

Room was a little small for five of us but We managed. I think the pool area would be improved if it didn’t have a roof over it so you could see out over the beautiful view from the water. Also the music at the pool was very loud, could have been a little quieter and still have had a good atmosphere.

Pool was great, staff were attentive and helpful, view from the hilltop overlooking jungle was lovely. It’s a short drive into San ignacio so you ideally need a car. We didn’t eat here so can’t comment on the food. Drinks were good and reasonably priced.

Stayed in August 2023

The music playing at the pool was extremely loud for my two under 3 kids, however when I asked to turn it down a bit they did- momentarily and somehow it went back up again. The rooms are pretty run down. But again value for money

Great outdoor pool for the kids. Location- very close to the centre of town, if you have transportation. Good value for money.

Stayed in July 2023

We loved everything

Location and the beautiful surroundings

Stayed in June 2023

the beds were not great but we didn’t have any problems with that

a great place to stay to enjoy san ignacio and all it has to offer! the hotel has a great pool, the best employees and they have a great sister company to go to Tikal and the ATM caves.

Stayed in May 2023

Cold shower in our Room 4 (in fairness, they had a sign saying it was farthest from the heater - where is it? San Ignacio? 🤣) There was nothing at this place that would ever keep us from coming back - in fact, we booked an extra night!

Very accommodating and friendly staff. Food and drinks were good and quite reasonable considering it is a resort. Karaoke with the Saturday night crowd in the covered swimming pool and bar area was a wonderful, noisy, tone-deaf blast! We actually booked an extra night for less than online prices directly with the front desk. We were having too much fun and wanted to see some more things in the area.

Stayed in May 2023

matching headboards would be nice and better/heavier water pressure.

good value. staff are friendly. extremely clean facilities

Stayed in March 2023

The AC and one of of the fans were too loud to sleep with them on.

Beautiful place, great location, Joshua went beyond what was required: reception closeds at 8pm but he stayed until we got there at 9.30pm. Love the idea of being able to order your food over Whatsapp having it either in the room or in the restaurant. The whole place is very convenient, accommodating and flexible, very family freindly.

Stayed in January 2023

would be nice to have tea and coffee in rooms

quiet and tranquil surroundings very accommodating

Stayed in October 2022

What I didn't like about my stay there is that I ordered breakfast and it did not came with nothing to drink that we had to ordered that separately. Also the peppers was not stuffed properly, really draining and not enough cream cheese 😫

I like that the staff was very friendly, have friendly smile for the whole stay. The bartender at the poolside was very helpful, didn't get his name but he was welcoming.

Stayed in August 2022

"Didn't like" is poorly worded. These are just things to be aware of: Morning coffee service needs help. There's no coffee in the room and coffee must be ordered from the restaurant and is made to order (slowly). You may only be offered powdered creamer. Hotel should rethink how they provide coffee to guests. But, I love my morning cups of coffee, so disregard this if you can go without. Floors are very slippery when wet, as there is ceramic tile everywhere and lots of steps. Rooms could use a little maintenance (i.e., curtain rods loose and shower nobs falling off). The front (basic?) rooms also had quite a bit of traffic noise, so if you sleep lightly consider upgrading to their deluxe rooms or ask for a room on the pool side of the property. The location is a little bit out of the way so you'll probably need a cab (inexpensive) to get to dining elsewhere. At the end of the day, we were always too tired to venture out, so stuck with the hotel dining. Drinks were A+. I'd give food a B+ and, since we ate there so much, would have appreciated additional variety. The tours appear to be curated experiences/offerings from subvendors. Would be helpful to clearly identify the subvendors so guests can do additional research and leave more specific reviews on the subvendor experience.

The staff was extremely helpful and kind. Location is beautiful with scenic views of the surrounding area. They had hummingbirds frequently around their birds of paradise. Because they have a sister touring company, booking tours is extremely easy and integrated with the hotel experience. Every tour we booked through the hotel was absolutely delightful and it's hard to say which tour is the highlight of the trip.

Stayed in August 2022

loud music at the pool

Very nice for an affordable get away with the family.

Stayed in July 2022

The restaurant food is not worth the price, pretty expensive for the quality of food. I recommend eating at a local place nearby.

The hotel staff were nice. Upon arrival made sure we had everything we needed. The location is two hours from the airport, and we were allowed to check in early.

Stayed in June 2022

The staff were extremely helpful and always wanted to ensure our stay was going well.

Stayed in April 2022

The food quality can use some improvements

Location Location Location!!

Stayed in April 2022

The location is convinient although it’s very close to the highway so it might be loud sometimes because of the trucks. Also didn’t realize that the economy room is very basic, it just had one window in the bathroom, so it was very difficult to ventilate the room.

The staff was super friendly and helpful. The view from the hotel is nice.

Stayed in March 2022

the king bed wasn’t very comfortable

Stayed in February 2022

there was no refrigerator or coffee maker in the room.

the pool was amazing and I loved the private deck connected to my room

Stayed in February 2022