228 Bow Avenue, T1L 1A5 Banff, Canada
#46 of 49 hotels in Banff
Guests' ChoiceBased on 1015 hotel reviews
7.4Cleanliness
8.0
Comfort
7.9
Location
9.2
Facilities
7.2
Staff
8.5
Value for money
7.4
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
Tammy
CanadaNo fan or air flow in the room . Elevator not working .
The location
Stayed in May 2024
Reviewed: May 1, 2024
Tracy
AustraliaElevator was broken
great location local wildlife nearby
Stayed in April 2024
Reviewed: March 29, 2024
Engman
CanadaThe pillows were too firm, elevator not working, train went by so many times.
We stayed for the view and location so we could walk everywhere. The room was spacious and clean. We liked the balcony. The bed was comfortable.
Stayed in March 2024
Reviewed: March 28, 2024
Jonathan
CanadaWiFi
Stayed in March 2024
Reviewed: March 26, 2024
Megan
AustraliaThe property is in a great location close to transport, hiking trails and shops. Rooms are dated but comfortable.
Stayed in March 2024
Reviewed: March 22, 2024
Chien
CanadaI didn’t like the thermostat not working
I like the location just beside my work place
Stayed in March 2024
Reviewed: March 14, 2024
Smsmith142
CanadaCarpet is dated.
Comfy beds, nice balcony and room was very clean. The hot tub/pool next door was very nice too.
Stayed in March 2024
Reviewed: March 4, 2024
Kinga
CanadaCan hear people talking next door with adjoining room door.
Great location!
Stayed in March 2024
Reviewed: March 3, 2024
Inderpreet
CanadaThey did not have facilities such as bathrobes or slippers in their rooms.
I like the helpful and kind staff. I really enjoy the sauna and other recreational areas, although these are only available at the sister hotel, which is fair considering the hotel cost of the stay.
Stayed in March 2024
Reviewed: February 24, 2024
Sheung
Hong KongGood choice
Stayed in December 2023
Reviewed: February 5, 2024
Mark
CanadaThey had underground parking for small cars but didn't enforce the use. I drive a 3500 and was made to park on the street. Had to wake up early so I didn't get towed or tickets. This was very disappointing.
Stayed in February 2024
Reviewed: February 3, 2024
Samuel
CanadaNot enough EV chargers.
Underground parking, pool, location.
Stayed in January 2024
Reviewed: January 28, 2024
Bacia
CanadaCleanliness and friendly staff
Stayed in January 2024
Reviewed: January 23, 2024
Julie
United KingdomAmazing staff. Couldn’t do enough for you. Short walk into the centre.
Stayed in January 2024
Reviewed: January 13, 2024
Cameron
AustraliaThe tv remote didn’t work properly, the bedding was uncomfortable
Friendly staff, good location next to the river/trail, warm and welcoming room
Stayed in January 2024
Reviewed: January 7, 2024
Jones
New ZealandThere was no microwave in our room - just one in the hallway on our floor. It was always in use - not easy to use. There wasn’t one on the floor below either - which we went looking for when the one on our floor broke. Very disappointing considering how much we paid for the room.
King size room was spacious, nice and warm room!
Stayed in January 2024
Reviewed: January 4, 2024
Janina
CanadaThere must be a real worker shortage because the staff at the front desk are rude and ..just don't want to do their jobs or help customers. I stayed in a painfully overheated room and was told by the standoffish front desk clerk that I was basically making up the story and that I didn't know how to use a thermostat. After 2 uncomfortably hot days and no sleeping, I was rude and finally got service. That was a month ago. Knowing this hotel well and having had great service here over 8 stays,I decided that must have been a one off and stayed last week. Nope. Same staff, same overheating problem.
The location is good. It's always clean (I've stayed here at least 8 times).
Stayed in December 2023
Reviewed: January 1, 2024
Terrence
CanadaSmall outdated rooms
Great location
Stayed in December 2023
Reviewed: December 27, 2023
Lyubov
CanadaLocation, parking
Stayed in December 2023
Reviewed: December 25, 2023
Neil
CanadaFor winter visits, perhaps provide a rubber mat by the door to keep winter boots from melting on the carpet.
Fantastic location for visiting Banff.
Stayed in December 2023
Reviewed: December 13, 2023
Sherry
CanadaMain lobby needs updating
Great value for the dollar!
Stayed in December 2023
Reviewed: December 8, 2023
Jan
Canadabreakfast in next door hotel. Breakfast buffet was terrible cold.
Stayed in December 2023
Reviewed: December 7, 2023
Laryea
GhanaCrossing the road to have breakfast or dinner
The facility
Stayed in November 2023
Reviewed: December 2, 2023
Polina
CanadaThe pillows and the cover was not right for me.
The location is perfect! The hotel is not new and not fancy, but it's clean, relatively cheap and worth the money. What I particularly liked is that it's the first hotel that really reward "green" behavior! They gave me discount to the nearby restaurant for not asking for housekeeping. I was there 3 nights and I'm perfectly fine with towels not changed every day. I liked this incentive!
Stayed in November 2023
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