Skip to main content
  1. Hotel reviews homepage
  2. Canada hotel reviews
  3. Ontario hotel reviews
  4. Toronto hotel reviews
  5. Reviews of Crowne Plaza Toronto Airport, an IHG Hotel

Reviews of Crowne Plaza Toronto Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

33 Carlson Court, Etobicoke, M9W 6H5 Toronto, Canada

#94 of 113 hotels in Toronto

Guests' Choice

Review Score

Based on 1217 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    7.9

  • Facilities

    7.4

  • Staff

    7.8

  • Value for money

    7.0

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 8, 2024

    8.0
    It was good but was disappointed with water situation
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They charge you for WATER. Who on the planet charge for water in HOTEL INDUSTRY?

    Airport View

    Stayed in May 2024

  • Reviewed: May 6, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    The waiting area at the elevators on the 6th floor smells like wet dog, or dirty mop, or something. Really unfortunate and a big turn off.

    The bed was comfortable, room was clean and the breakfast buffet was a great touch. Also the location is very close to the Woodbine casino.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Very good choice for a transit hotel
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night

    Unlike city center, there are a few choice of restaurants, as anticipated.

    The hotel is at one of the best locations to the Airport. There were noises from landing airplanes but the guests should accept it considering the good location. The free-of-charge airport shuttle service is departing every 30 min., which is really helpful. Some other hotels provide less frequent airport shuttle service.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Overall Excellent service, I be back when traveling to Toronto again
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Only had rooms for 2 guest. I was traveling alone and was looking to pay a little for one person room

    Love the upgrade look... beautiful facility, very clean and friendly and knowledgeable staff.

    Stayed in April 2024

  • Reviewed: May 3, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was ok, nothing special. Croissants could be fresh

    It was very cozy and comfy! Room was nice! Close to the airport! Shuttle service was good

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Great
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Location

    Facilities

    Stayed in May 2024

  • Reviewed: May 1, 2024

    7.0
    Location close to the airport with free shuttle service is great. Quiet enough for a good restful stay. Good food at the
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Room amenities such as bottled drinking water should be provided.

    Location

    Stayed in April 2024

  • Reviewed: April 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    Breakfast was not booked, so when we paid for it on situ it turned out to be twice more expensive.

    Good hotel near airport.

    Stayed in March 2024

  • Reviewed: April 26, 2024

    8.0
    Nice place and fair price
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    No pen in the room. There was I a tray of food on the floor of the elevator.

    Comfortable bed. Clean room. Nice staff

    Stayed in April 2024

  • Reviewed: April 25, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Why is their security in the actual hallway?

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    It was relaxing
    • Leisure trip
    • Solo traveler
    • King Room - High Floor - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the bathrooms didn’t look fully cleaned.

    I liked the big comfy beds.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was closed for maintenance. Beds are very uncomfortable. A little pricey for how small the rooms are.

    Free shuttle from the airport and has a restaurant on site and another across the street.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Double Room with Bath/Shower Combination
    • Stayed 2 nights

    Parking charges of $28 per day

    The room was good for a short stay.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast buffet. Extremely overpriced for the quality. The only good experience was the server. I wish I had gotten her name, so I could give her credit. Incredibly friendly, fast, and was super nice to my daughter.

    The staff were all exceptional.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    7.0
    Perfect for a transfer or 1 night, not for longer
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not as luxurious as they “pretend to be”

    Airport shuttle

    Stayed in April 2024

  • Reviewed: April 7, 2024

    6.0
    It was
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night

    The pool was not open. The guests should be notified upon booking if the pool is not open. The restaurant food was good but expensive.

    The bed was so so comfortable and the TV giant. The front staff was very nice.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    It was wonderful. The front desk staff was amazing. I am sorry I can't remeber his name. So nice.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night

    We choose the hotel because of the pool. The pool was closed. If we had of known the pool was closed we would have chosen another hotel. The guests should be notified upon booking that the pool is closed.

    The staff was amazing. Our room was available at 1:30pm. The hotel called us when we were downtown to let us know. This was perfect. The beds were so comfortable. The front desk gave us snacks for the evening. We caught happy hour at the restaurant. The food was good and the server was wonderful. Thank you Lori and Daniel from Nova scotia.

    Stayed in March 2024

  • Reviewed: April 6, 2024

    8.0
    Excellent place to stay if you’re overnighting to go to or return from YYZ!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hot water takes forever to warm up. At first, I thought there was a problem but after running the tap for several minutes, the water eventually got up to temperature. Also water pressure wasn’t very strong.

    Very clean and recently updated. The beds and pillows were super comfortable! Staff were very helpful and friendly. Airport shuttle was very handy and efficient.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Comfortable except for breakfast boredom
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Swimming pool was closed for repairs but i was never informed of this although i booked 2 weeks in advance. I packed a bathing suit and planned my time with the intention to swim. I was also disappointed by the boring mediocre breakfast. Only quality items were the yoghurt parfaits and the cooked oatmeal. The rest of the food offered was cheap food court quality.

    Interesting Modern decor

    Stayed in April 2024

  • Reviewed: April 5, 2024

    7.0
    Thank you
    • Business trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 6 nights
    • Submitted from a mobile device

    Breakfast to be included free

    Stayed in April 2024

  • Reviewed: March 30, 2024

    8.0
    Good value for a one night stay near the airport.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lighting in the room was dim.

    Comfortable basic accommodation close to the airport with a shuttle.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Airport shuttle took 45 minutes even though very close to airport

    Very modern and clean and comfy beds

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Was told at booking parking and breakest was included parking WasNOT had to pay for full day
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Airport road noise had to pay for full day parking even though we checked in at 11pm ond out by 7:30 am was told at booking morning food and parking was in pakage but still had to pay parking

    Good

    Stayed in March 2024

  • Reviewed: March 6, 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    It wasnt the most fun that breakfast wasnt included but you take what you can grt sometimes

    It was really easy for me to get where i wanted to go and there were so many restaurants in walking distant that i loved. The staff are really friendly and help ful

    Stayed in March 2024

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: