Reviews of Holiday Inn Montreal Centre Ville Downtown, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
999, rue St-Urbain, H2Z 0B4 Montreal, Canada
#84 of 136 hotels in Montreal
Guests' ChoiceReview Score
Based on 1024 hotel reviews
7.8Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
9.0
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Facilities
7.7
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Staff
8.5
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Value for money
7.4
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Free WiFi
8.2
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Reviewed: April 14, 2024
Darlean
Canada2 Reviews8.0“It was wonderful we would stay again and recommend”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds with City View
- • Stayed 2 nights
- • Submitted from a mobile device
The enterence
Location, nice room, great food.
Stayed in April 2024
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Reviewed: March 19, 2024
Manny
Canada2 Reviews7.0Good- • Leisure trip
- • Group
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Norte Dame Church are closed to Holiday Inn.
Location is perfect to all the places you need to go.
Stayed in March 2024
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Reviewed: March 11, 2024
Edward
Canada1 review7.0“Nice place but would find a different location for the price.”- • Leisure trip
- • Group
- • Queen Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Given a mobile accessibility room which was ok but was not really. Description said lower beds and seats and that wasn’t the case. Also bathroom door was self closing so a few times we had it close on us and got hit by the lowered towel hooks in the middle of our backs. Also shower soap, shampoo and conditioner were on the wall very high so also not very accessible if you wanted to take a bath. Pool very tiny and hot tub water was not clean, real human soup color
Price fluctuation made it hard to decide when to book. Price jumped by at least $50 within minutes and actually changed almost every 20 minutes leading up to our stay. Keurig machine in room but only 1 regular coffee pod and 1 decaf.
Stayed in March 2024
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Reviewed: March 9, 2024
Xiaomeng
Canada14 Reviews5 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Queen Room - Disability Access
- • Stayed 2 nights
The heating system/air conditioner is quite old and made quite a lot of noise during the night.
The bed was big and comfortable, the room and washrooms were big enough. The hotel was quiet, the environment was nice.
Stayed in February 2024
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Reviewed: February 15, 2024
Greg
Canada1 review9.0“The great location allowed us to walk everywhere we wanted to go”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
It was all good
Room was spacious and the location excellent
Stayed in February 2024
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Reviewed: February 13, 2024
Sandy
Canada2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
There was no breakfast included with the stay.
Service was very good. Clean rooms,
Stayed in February 2024
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Reviewed: December 26, 2023
Shauzab
Canada1 review7.0Good- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
There was some bad scent in the towels
Stayed in December 2023
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Reviewed: December 14, 2023
Nathan
Switzerland62 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Big rooms, comfortable beds
Stayed in September 2023
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Reviewed: December 10, 2023
Susie
Australia12 Reviews9.0“Great location and staff”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The room was clean, adequate and comfortable enough but could do with a refurbishment. The carpet looked old and dated. The instructions for the coffee machine was easy to follow but it would have been good to have had more coffee pods instead of just one regular and one decaf. Also some milk or cream rather than dry creamer would have made the coffee drinkable. A small kettle for hot water for tea would be preferable as water from the coffee machine tastes like coffee!
Location was fantastic both to Chinatown, Downtown and the Old Port. The gym and pool were good, reception area was spacious and relaxing to wait in. The koi pond adds a lovely ambience. The staff were all very helpful and friendly especially Pierre Kay who checked us in early and gave good recommendations for food.
Stayed in December 2023
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Reviewed: December 6, 2023
Marg-nalarrah
Canada1 review8.0“It’s was lovely and peaceful, I will be coming again hiring my next visit to Montreal.”- • Business trip
- • Couple
- • Queen Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
The entrance to the parking garage coming from the street is not very evident and I ended having to miss it three times when trying to arrive on time for my check-in. The sign for the garage and the exterior decor of the hotel scream “random business building” instead of “hotel” because of the lack of signage and colour so it took my 15 minutes of constant detours and redirecting because I missed my left turns into parking garage on a narrow one way street in a busy area!
Love the interior decor and the calmness of the lobby. Very clean and nicely light. Fish look decent and healthy. A staff member was very kind to a baby running around and played with her a bit because the exhausted mother could not, I love that! I had accidentally booked a November stay for February and the staff at the reception were able to help me sort out my situation and get a hotel room in the end so that I didn’t end up roofless for a night in Montreal (I’m from Ottawa, it would be a long drive back home if I were tired with no other place to go)!
Stayed in November 2023
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Reviewed: December 1, 2023
Schmidas
Switzerland63 Reviews5 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Nice hotel, nice decoration and very good breakfast. Swiming pool confortable.
Stayed in October 2023
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Reviewed: November 27, 2023
Edward
Canada39 Reviews12 helpful votes7.0“Great location but ...”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Hotel lobby has all the charm of an airport terminal. Front desk staff could use training and confidence.
Very convenient location. Comfortable beds and bedding. Room was very clean.
Stayed in November 2023
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Reviewed: November 13, 2023
Michael
United Kingdom8 Reviews8.0“Comfortable hotel in a very convenient location.”- • Business trip
- • Solo traveler
- • Standard Room
- • Stayed 4 nights
Ground floor entrance was a bit confusing and unappealing.
Location was excellent. Room was a good size with good facilities and a comfortable bed.
Stayed in November 2023
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Reviewed: November 11, 2023
G
Kenya1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
The noise of the heating system / air conditioner
Location
Stayed in November 2023
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Reviewed: November 7, 2023
Julian
United Kingdom5 Reviews1 helpful vote8.0“Holiday Inn Montreal Centre Ville Downtown”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Would have been nice if we could have been provided with bathing robes for swimming
We loved the whirlpool and the on-site Chinese restaurant as well as the central location in the Chinese quarter
Stayed in November 2023
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Reviewed: November 6, 2023
Masako
Canada1 review9.0“Fantastic”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
You don’t have a microwave in room
Great location
Stayed in October 2023
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Reviewed: November 6, 2023
Michael
Canada52 Reviews7 helpful votes9.0“Good Value for Money”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 6 nights
I like the location of the hotel which was across the street from Place D'Armes Metro, 2 minute walk to Chinatown and great, inexpensive food, and a 5 minute walk to Old Montreal.
Stayed in November 2023
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Reviewed: November 5, 2023
Barbara
United States of America3 Reviews9.0“Location was perfect! I wish we had stayed another night!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No USB ports in the room.
The location, staff were amazing. The hotel could use updating, but for its age, very clean.
Stayed in November 2023
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Reviewed: November 3, 2023
Brian
Canada1 review8.0“It was fine”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
I was disappointed that breakfast was not included with room
Stayed in October 2023
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Reviewed: October 26, 2023
Mariel
Canada1 review8.0Very Good- • Leisure trip
- • Couple
- • Queen Room - Disability Access
- • Stayed 3 nights
cleaned regularly, near metro, large bathroom
Stayed in October 2023
-
Reviewed: October 25, 2023
Minh
United States of America5 Reviews9.0“Goode”- • Leisure trip
- • Travelers with friends
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Convenience location
Stayed in October 2023
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Reviewed: October 23, 2023
Jennifer
United States of America3 Reviews8.0“It was pleasant.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
The check in front desk is on the second level. No assistance for getting luggages to the second floor.
Location. Service is standard and consistent as expected.
Stayed in September 2023
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Reviewed: October 17, 2023
Irene
United Kingdom2 Reviews8.0“Very central to old town , facilities good - liked breakfast”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 5 nights
Room decor needs brightening - too much brown!
Location , front of house staff extremely helpful.
Stayed in September 2023
-
Reviewed: October 13, 2023
Laura
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Location and very pretty
Stayed in October 2023
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