45 The Esplanade, M5E 1W2 Toronto, Canada
#23 of 111 hotels in Toronto
Guests' ChoiceBased on 609 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
8.8
Staff
8.9
Value for money
8.0
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Miththinda
AustraliaLocation is perfect
Stayed in April 2024
Reviewed: April 25, 2024
Wendy
AustraliaAll went very well. Check in was very efficient and our room was comfortable and roomy. Location was wonderful; in walking distance to railway station, restaurants, waterfront, Train Museum and St Lawrence Markets. We would definitely stay at this hotel again.
Stayed in March 2024
Reviewed: April 19, 2024
Michelle
AustraliaTowels all used in pool area
Great location near the train station, nice common area hot tub, comfortable bed, nice breakfast
Stayed in April 2024
Reviewed: April 16, 2024
Suzanne
CanadaClean. Very helpful staff. Perfect location.
Stayed in April 2024
Reviewed: April 15, 2024
Inayath
CanadaEverything was great
Very clean, well located and staff was incredible!
Stayed in April 2024
Reviewed: April 10, 2024
Carole
United KingdomThere was no English breakfast tea or water in the rooms and the windows didn’t open
Hotel is great location 5 minutes from st. Lawrence market … very nice hotel
Stayed in March 2024
Reviewed: April 10, 2024
Oliver
United KingdomI think there should be some sort of booklet/folder in the room to provide guests with some more information about the facilities featured in the hotel, what times they're available, prices etc...
Big comfy bed, bedding was really soft, room was super clean! It was a really lovely room to retreat to after a long day of exploring toronto!
Stayed in April 2024
Reviewed: April 10, 2024
Rachel
CanadaThe fact that we had to pay for breakfast instead of it being included
The staff was excellent in all aspects, very positive and helpful! The hotel was clean and tidy!
Stayed in April 2024
Reviewed: April 9, 2024
Miroslava
SlovakiaClose to Union station wit perfect staff
Stayed in April 2024
Reviewed: April 8, 2024
Maryellen
GermanyNothing comes to mind.
The beds were heavenly. Staff were helpful and friendly. Location was perfect.
Stayed in April 2024
Reviewed: April 7, 2024
Jessica
CanadaEverything was wonderful zero complaints
Beautiful as always. The staff are so welcoming. The pool is always a highlight. Thank you for the Birthday cake. It was a wonderful surprise!
Stayed in April 2024
Reviewed: April 7, 2024
Mark
United KingdomGreat hotel
Stayed in April 2024
Reviewed: April 7, 2024
Samantha
Canada$560 for one night is a little ridiculous no matter the room.
I loved that you had to use your key card to access the different floors! I didn’t hear any other guests in rooms around us.
Stayed in April 2024
Reviewed: April 5, 2024
Baker
CanadaStaff were friendly and helpful. Location was excellent. Rooms were spacious and clean. The gym was nice. Breakfast buffet was awesome! We'd visit again for sure!
Stayed in April 2024
Reviewed: April 2, 2024
Helga
GuernseyMore vegetarian options for a cooked breakfast or more egg options.
Breakfast was included and a great selection. Staff were very helpful.
Stayed in March 2024
Reviewed: April 1, 2024
Roisin
IrelandNo complaints
Location was excellent Rooms were clean & beds very comfortable
Stayed in March 2024
Reviewed: April 1, 2024
David
AustraliaExcellent location. Comfortable and quiet room. Had a minor issue with the WiFi which the staff at reception helped meme deal with immediately. Breakfast was brilliant, great way to start the day.
Stayed in March 2024
Reviewed: March 31, 2024
Alex
United KingdomThe view from my room wasn’t great but that wasn’t a huge issue.
The location was perfect for walking around the city and seeing the sites. The pool and spa were very relaxing and great to visit during the sunrise. Would stay again!
Stayed in March 2024
Reviewed: March 31, 2024
Anne
United States of AmericaCoffee!
Clean and great location
Stayed in March 2024
Reviewed: March 27, 2024
Carly
AustraliaNothing
Great hotel and amenities. Friendly staff and great location
Stayed in March 2024
Reviewed: March 25, 2024
Elspeth
CanadaQuite expensive, added stress when room bills do not reflect the actual credit card charges I had. Not sure why it processes differently. Also every hotel I go to the bathroom skirting boards are always unclean. But that's not exclusive to novotel.
Comfortable beds Close proximity to downtown/walking distance
Stayed in March 2024
Reviewed: March 22, 2024
Heather
CanadaWell outside my window was a several floor parking lot. Not so great to stare out at but I wasn't there for the view so I just kept my curtains closed. No alarm clock in the room. I called for a wake up call if I needed it.
The room was excellent! The bed was huge and comfortable and the Wifi was excellent. No problems with the wifi at all. I loved the walk in show with the huge water head. The soap, shampoo and conditioner was excellent. Loved the smell. As for location well there were several restaurants across the street to choose from. The location was right downtown and close enough to walk from Union Station.
Stayed in March 2024
Reviewed: March 21, 2024
Tracey
United KingdomBar shuts early Room was not 100% clean - dust in places / bathroom door didn’t shut / chip in mirror and some decoration areas needed (did not spoil the holiday!)
Good location for what we needed Lovely swimming pool and hot tub Nice bar area Nice room Safe location
Stayed in March 2024
Reviewed: March 18, 2024
Tam
Irelandeverything staff were lovely and it felt like a treat to stay in.
Stayed in January 2024
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