Bernardo O'Higgins, 6160000 Puerto Natales, Chile
#45 of 50 hotels in Puerto Natales
Guests' ChoiceBased on 28 hotel reviews
7.8Cleanliness
8.2
Comfort
8.0
Location
8.9
Facilities
7.6
Staff
8.5
Value for money
7.5
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: February 17, 2025
Yurii
GermanyStaff refused by the ordering breakfast box for early tour. Garbage bin inside the room would be good(had only in a toilet) Only spanish spealing staff.
Breakfast without big variability, but okey. Location good. Stuff in room was functional and clean. For my goals - sleeping between tours was sufficient.
Stayed in February 2025
Reviewed: January 4, 2025
Sher
United KingdomIt is a little bit outdated in terms of decoration and could do with modernising. Don’t expect aesthetically pleasing rooms or lobby. Despite this they are very clean and comfortable.
The property offers a good selection of basic breakfast items. They also provide scrambled eggs on request for breakfast. The rooms are cleaned daily and soap, shampoo and conditioner is provided. Clean towels are also provided daily. The best thing about this property were the staff. Even if something was not in the room such as a kettle or hairdryer they would do their best to accommodate including provided hot water and lemon when I felt under the weather, forks when we had take out and a hairdryer from reception. The location is also pretty good. The bathroom was also very clean and the shower was hot and powerful.
Stayed in January 2025
Reviewed: November 19, 2024
Rona
United KingdomOkay for a 1 night stay , basic value for money
Stayed in November 2024
Reviewed: April 20, 2024
Lorin
United StatesGreat breakfast and friendly staff!!
Stayed in April 2024
Reviewed: January 9, 2024
Galina
CanadaIt would be great to have a hairdryer in the room. No WiFi in the room, only in the lobby. Limited parking in the back of the hotel, very tight.
Comfortable, clean room. Great breakfast, omlette, a few types of cereal, cheese, cold cuts, pastry, fruit desert, yogurt.
Stayed in January 2024
Reviewed: December 25, 2023
Fiona
United KingdomWish we’d booked for more than one night!
Lovely new feeling but room, all wood panelled which was a novelty. Staff very nice and helpful, including putting breakfast on early for us. Good location centre of town, close to bus station, shops and restaurants. Communal mini-fridge available to use in dining room which was useful for hiking supplies.
Stayed in December 2023
Reviewed: November 19, 2022
Glauco
BrazilThe breakfast is simple, but ok.
The staff are nice and helpful. Location is good. Great shower!
Stayed in November 2022
Reviewed: April 10, 2024
Son
United StatesWi Fi
Very good and good location
Stayed in March 2024
Reviewed: March 3, 2024
Yoojin
South KoreaStaffs cannot speak English but also not willing to speak English or communicate with us. We always had to use a translator as they just keep saying to us with their own languages. We asked them to call a taxi and small breafast the day before check-out, for the next day, as our bus was early in the morning. And she said yes, but turned out they didn’t communicate, so we had to ask for a taxi again and couldn’t have any breakfast. Seems they don’t communicate each other well.
The wifi was really nice in a lobby as well as in a room
Stayed in February 2024
Reviewed: February 19, 2024
Catherine
FranceWe liked everything. Only small problem I had was there was no hairdryer in the room. We did not check if this could be lent from reception. No kettle either.
Clean, comfortable and quiet room.Delicious breakfast which we could have at 5.30am when taking an early excursion. In the center of Puerto Natales so close to restaurants , tour agencies , car rental and about 12 minutes walk from the bus terminus. Good WiFi connection. Hot water all the time we were there and heating which we could adjust to our liking. Reasonably priced. We loved this hotel and would definitely choose it if we come back to Puerto Natales
Stayed in February 2024
Reviewed: February 2, 2024
Komsit
United StatesIt's pretty strange that the water pressure was so low in the shower box, but the other area was good. Tip: ask to stay in the new area for more pleasant but the tradeoff is no Wi-Fi in that area.
Good price and nice location. Breakfast was okay (scramble egg, ham, cheese, juice, coffee, and bakery). Staff was nice and accommodating.
Stayed in January 2024
Reviewed: January 6, 2024
Michael
United StatesWiFi was terrible
Stayed in January 2024
Reviewed: January 9, 2023
Senga
CanadaGreat place to stay
Stayed in January 2023
Reviewed: December 26, 2022
Hugo
SingaporeNo hot water (despite flagging it in the evening) Inexistent wifi reception in the room (224)
Stayed in December 2022
Reviewed: November 19, 2022
Linus
SwedenWIFI in the room was very bad.
Breakfast was below expectation. No vegetables, no fresh meat.
Stayed in November 2022
Reviewed: February 24, 2025
Anastasia
KyrgyzstanThere are no comments available for this review
Stayed in February 2025
Reviewed: February 4, 2025
Carolina
NetherlandsThere are no comments available for this review
Stayed in January 2025
Reviewed: January 29, 2025
Panvira
United StatesThere are no comments available for this review
Stayed in January 2025
Reviewed: February 1, 2024
Gerardo
ChileThere are no comments available for this review
Stayed in January 2024
Reviewed: January 3, 2023
Maria
ChileThere are no comments available for this review
Stayed in January 2023
Reviewed: January 1, 2023
Daniel
Costa RicaThere are no comments available for this review
Stayed in December 2022
Reviewed: November 26, 2022
Samantha
AustraliaThere are no comments available for this review
Stayed in November 2022
Reviewed: November 24, 2022
Silvana
ItalyThere are no comments available for this review
Stayed in November 2022
Reviewed: April 2, 2025
Chang
United StatesThere are no comments available for this review
Stayed in February 2025
Showing 1 - 25
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