Pedro de Valdivia 191, 4920000 Pucón, Chile
#49 of 71 hotels in Pucón
Guests' ChoiceBased on 106 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
9.5
Facilities
8.3
Staff
8.9
Value for money
8.1
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Eunice
BrazilThe floors in the room were not so clean
Free use of facilities even after checkout time
Stayed in May 2024
Reviewed: March 22, 2024
Maria
ChileThey put us in a first floor room, close to the reception so you can hear the music and the constant opening and closing of the entrance door, window to the street. This was fixed the same day by the staff only because we were lucky and was a room available in the third floor.
Great staff and breakfast!!!
Stayed in March 2024
Reviewed: March 16, 2024
Gustavo
BrazilThe fact that there isn't a laundry in the hotel as they sell it, it was not write that the laundry is a service that you need to pay.
The location was good and the bed was confortable
Stayed in March 2024
Reviewed: March 15, 2024
David
United KingdomRelatively expensive, the bar is only open some nights, the shower wasn't great. But these are minor complaints, it's a good hostel
The bed was probably the most comfortable I've had in a hostel, and the curtain on the bed is a good idea that more hostels should consider. The staff were friendly and helpful. The location was good, just a couple of minutes walk from the lake and just over 10 minutes to the bus stations
Stayed in March 2024
Reviewed: February 21, 2024
Georgia
United KingdomThe bathroom in my room could get quite dirty. The shower wouldn't drain so there would be a pool of dirty water in the bottom of the shower. I did report this and it was actioned by the staff quickly, but started happening again the following day. The room was in a porta-cabin, so the steam from the shower made the bathroom very wet. It would have been nice to have hooks to hang your towel/clothes and maybe a bathmat to control how wet the floor became.
Great location in the town centre. The hostel has a cafe/restaurant, a pool and offers yoga classes and other wellness services (like massages etc.). The beds were comfortable, staff were super nice and helpful. The room/bathroom is cleaned everyday by the staff. And you are able to store your luggage there after checkout. You are also able to book tours via the hostel - I found them to be quite expensive so hiked on my own instead.
Stayed in February 2024
Reviewed: February 16, 2024
Clare
IrelandThe only issue I had was when I requested a towel at reception (willing to pay extra cost) - I was told there were none available. A little inconvenient and a basic necessity which I would expect from a hostel.
Good level of privacy with curtains on beds. Clean and comfortable rooms. Strong WiFi. Good location, close to lots of amenities. Well equipped kitchen. Helpful staff. Nice pool area to chill at end of day. Swift laundry service for extra cost.
Stayed in February 2024
Reviewed: February 15, 2024
Daniela
ChileA bit noisy because of wooden floors
Cool ambiance and helpful staff
Stayed in January 2024
Reviewed: January 27, 2024
Catherine
United KingdomBeds in Dorm much too close together No window to open for fresh air Girls ‘asking for’ tips... NEVER ask for a tip!!!!!!!!!
Modern Clean
Stayed in January 2024
Reviewed: January 25, 2024
Marmarloesloes
NetherlandsThere was no cleaning in the 4 nights we stayed
We had a pretty (airconditioned!) room. Breakfast was nice and we enjoyed the pool.
Stayed in January 2024
Reviewed: January 20, 2024
Kelly
United States of AmericaThe kitchen was dirty. Really dirty. It was very poorly stocked. Like no spoons. No tea towels. Hard to cook a meal with the limited stuff they had. No coffee machine. No oven. Really basic. Lame. Needs work. (And a damn good clenaing) Our bedroom was teeny....the site suggested something MUCH larger.
We were given breakfast voucher on arrival, we had it the next morning. The Canadian-Chilean dude running the breakfast tried hard and made an effort. Food was good...for Chile. (which doesn't have great selections for breakfast) Good coffee. Avo toast. A smoothie. The wait staff were surly and slow...we didn't eat breakfast again there so its only 1 meal. We ordered cocktails in the evenings....good drinks. Pricey, but thats Chile for you! Reception staff very pleasnant.
Stayed in January 2024
Reviewed: December 17, 2023
Emily
United KingdomNo comfortable seating outside so it was hard to enjoy the pool/sunshine. On the Friday night the hostel hosted an EDM event until 3am which was SO loud, and we didn’t get a warning that this was happening when we booked (we would’ve gone elsewhere as we had a long bus journey the next day). Kitchen utensils could be improved.
Really comfortable beds (two pillows) & dorms felt private with curtains across the bed. Nice cafe area which serves breakfast, lunches, and drinks in the evening.
Stayed in December 2023
Reviewed: November 29, 2023
Isabel
United KingdomThe lights and plug console in the dorms were not working for the majority of the bunks. Kitchen facilities could be better.
Very comfortable beds and great communal lounge space with a cinema room! Perfect location.
Stayed in November 2023
Reviewed: November 18, 2023
Luise
FranceCommon areas were a bit cold and windy :) Bathrooms in the dorms are a bit outdated
Lost of space in the common areas, amazing garden, great bar!
Stayed in November 2023
Reviewed: August 19, 2023
Alcion
BrazilThe bed was very comfortable and the breakfast was delicious.
Stayed in August 2023
Reviewed: June 12, 2023
Julia
ItalyThe bed was very comfortable! I like the style of the hotel
Stayed in June 2023
Reviewed: April 23, 2023
Leah
United KingdomThe bathroom was starting to dampen and mould it was also quite small to share with 6 people in a dorm. Although, it was cleaned daily it was not in the best condition.
Súper comfortable and the facilities were good. we enjoyed the cinema and there is large working spaces for digital nomads. Selina is located right near the beach which is beautiful for sunsets and relaxing. The kitchen space was great and it had lots of cookery equipment and complementary food left by other travellers
Stayed in April 2023
Reviewed: April 14, 2023
Dorota
ChileI was very happy about car park facility, although there are no pictures of it on the website. It was quite important for me as I decided to hire a car and hoped for comfortable parking every time I go somewhere despite the time of the day. It was very disappointing to see that car park was tiny and often full. I had to park on the street anyway (4 streets away to avoid additional charges). There is quite big car park on the other side of the building but I was advised this was for staff only. Sad, that it was always empty.
I liked the location, cleanliness and atmosphere.
Stayed in January 2023
Reviewed: March 23, 2023
Chardo
United States of AmericaBar/Restaurant staff service can be notably slow at times.
Location was great, breakfast was good and the facility offers enough space to roam, work privately or chat with others guests. Staff is also friendly.
Stayed in January 2023
Reviewed: March 14, 2023
Caroline
BelgiumOur room wasn't cleaned but after we informed the staff, they cleaned it the next day. The hostel is quite expensive.
Friendly staff, nice room, beautiful decoration, great location. We got a surprising room upgrade for a room with private bathroom (we booked the only available one with a shared bathroom).
Stayed in March 2023
Reviewed: February 13, 2023
Trish
New ZealandKitchen could do with a tidy up. Shower had to run a long time before water hot.
Great reception, room space and pool. And wifi. Excellent location near lake, Plaza de Armas and shops. Quiet, much better than reviews suggested.
Stayed in February 2023
Reviewed: February 10, 2023
Paul
BelgiumVery loud and annoying music.
Comfortable beds
Stayed in February 2023
Reviewed: January 24, 2023
Andrea
Spainthe noise
the room and common areas
Stayed in December 2022
Reviewed: January 24, 2023
Carolina
Chilethe staff, the menu
the vibe
Stayed in December 2022
Reviewed: January 9, 2023
David
United States of AmericaThe breakfast setup was confusing, and portions were small. Barista was somewhat rude.
Very nice backyard and pool. Front desk staff were great.
Stayed in January 2023
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