Hard to find it on google maps

Clean and elegant hotel, the interior design of the hotel is amazing. Not only that, their service is amazing 11/10.

Stayed in April 2024

only one person can speak english , hard to get taxi

it was ok and room was clean

Stayed in April 2024

Great location close to the Canton Fair, and with a great shuttle, the room is also spacious and very well decorated. They have A LOT of complimentary beverages: water, tea and great coffee, juices… both at reception and at the room. They also have a free laundry place, which is very convenient when you go there for several days. Special thanks to Kitty, she is the most helpful and kind person we’ve ever met in a hotel.

Stayed in April 2024

All was perfect all.... The service was super.. I was in many 5 stars hotels this small hotel was better then all the hotels that i was! All because of the super service!

Stayed in April 2024

Wonderful hotel! great service! I was suprised of the great service of this hotel 4 stars hotel i would give them 5 stars plus!

Stayed in April 2024

The stay was great. Staff , hotel and facilities exceeded expectations.

Stayed in April 2024

After awhile room has a damp smell. Breakfast area is a little small, often cannot find seat for breakfast. Location is a little inconvenient.

Room, amenities and decore is very cute and generous. Comfortable bed. A bit of a maze getting to the room. Breakfast range quite good.

Stayed in April 2024

Nothing.

Beautiful, clean hotel. Great facilities, extremely helpful staff. Couldn't be more helpful. Lots of nice extras to make our stay comfortable - complimentary soft drinks minibar, free tea and congee in the lobby etc. Cocktail bar was also a nice bonus. Rooms were big with a nice shower and great lighting options and auto-blinds. The coach to the canton fair every day was also very handy. Overall, they ran the hotel very thoughtfully and I couldn't recommend more highly.

Stayed in April 2024

No English, not much room service , not much vibe.

Beautiful, clean. Nice staff

Stayed in April 2024

they need more air circulation in the hallways, from the smoking side , it gets stuffy and a bit Smokey, check in process took a bit long and cumbersome. They didn't tell you on the website some of the cheaper rooms have NO window outside ! its a makeshift window with fake plants and lighting. I didn't like how far it was from the train station (15min walk) to Tancun train station. Also the location kinda sucks , there is NOTHING out there, it is close by to Zhujiang New town and has malls. and there's no 711 of Family mart to buy drinks.

its basically an all inclusive hotel they didn't tell you about! This was an amazing feature! The staff and cleaning ladies are really friendly, FREE included laundry, FREE breakfast, Complimentary bowl of noodles at night (noodle bar) , Complimentary decent breakfast bar. I was thrown off by the HORSE themed everything .. but later found out its part of what use to be a race track. They fill your mini fridge with amenities, like a few drinks , and roll by with fruit. Really amazing and friendly staff. The have a basic nice gym with free weights, cycle machines and treadmill. The AC was on point and excellent.

Stayed in April 2024

Excellent staff, great rooms, sufficient snacks and fruits.

Stayed in April 2024

Gym room is pretty small, and no air conditioner.

Very modern and comfy

Stayed in April 2024

Initial room was not pleasant due to noise from midnight road work, however after room move it was fine.

Staff were helpful, one in particular but didn't get his name. Room was huge and clean. Location was great, walking distance to metro and the neighborhood was nice.

Stayed in March 2024

No one was speaking a single word of English. And for a hotel like that, centrally located in one of the biggest city of China, that should be consider a minus. Apart from that, all good.

Centrally located, very clean, well maintained, and with simple but good facilities. The room had no window , but that wasn't an issue at all, and it was big and very clean. We appreciated the complementary tea time, with free flow of coffee, tea and pastries , at the breakfast/lobby area. It was a nice touch and definitely an added value in a cold and rainy day. Staff was friendly and kind. The price of room was a deal and had breakfast included and it was absolutely worth the money. Not an endless choice,at the breakfast buffet, but a nice selection.

Stayed in March 2024

-

The location is good, the staff is friendly and helpful. The theme of the hotel is interesting.

Stayed in March 2024

This review is hidden because it doesn't meet our guidelines.

Nothing

Perfect

Stayed in February 2024

Good attention to detail

Stayed in February 2024

The room was great and clean. They offered a free upgrade as the room I booked has cigarette smell remained which is not acceptable but service was good

Stayed in October 2023

Wi-Fi

All

Stayed in November 2023

There is no windows in the room! The breakfast area was a bit too small, food variety was not as big as I expected.

Stayed in November 2023

I wish there is a window.

Everything i need is provided, beautiful & functional design.

Stayed in November 2023

I will say I have no idea if the WiFi was good, because my VPN was not working. I wasn’t able to access my normal websites and relied on a few apps on my phone and my cell signal. I don’t think this is a reflection of the hotel’s WiFi, but rather the overall censorship in China.

This is my 3rd visit to the Canton Fair, but my first time booking this hotel. The amenities of the Arthur Hotel made my stay so much more comfortable than usual. I loved that there was coffee, water and fruit in my room. The free breakfast is extensive and allows you to kick off the day without worry of your first meal. I also really appreciated the Canton Fair free shuttle. When I attended on Oct 2023 there were 4 different departures in the morning 8, 8:30, 9, and 9:30. There was also one shuttle back from the fair at 6pm. I was delightfully surprised to be greeted with a cold water and goodie bag as I boarded the bus. A small luxury but very much appreciated after a long day. It should be noted that the staff does not speak English, but I believe the hotel tried to remedy this for the Canton Fair weeks by hiring 2 translators. They’re not always there, so I would manage your expectations about communication. In any case the staff is very friendly and tries their best to help you with translator apps. Location is pretty good. The closest metro stop is Tancun (exit C) and it’s only a 12 minute walk from the hotel and very straight forward.

Stayed in November 2023

out of the building , surrounding not much activities or places to go.

SUPER FRIENDLY , NICE & HELPFUL staffs , overall design taste & decor just nice and comfy , a lot complimentary snack , drinks , high tea for guests , perfect place to stay If travel purpose for Canton Fair.

Stayed in October 2023