Reviews of Holiday Inn Express Xi'an Ancient Town West by IHG
No 288,Northern Section of Huancheng West Road, Lianhu, 710082 Xi'an, China
#52 of 100 hotels in Xi'an
Guests' ChoiceReview Score
Based on 62 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
8.5
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Facilities
8.5
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Staff
8.7
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Value for money
8.6
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Free Wifi
7.5
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Showing 1 - 25
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Reviewed: September 14, 2024
Coen
Netherlands6 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
good breakfast
Stayed in September 2024
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Reviewed: August 27, 2024
Pierfrancesco
Italy40 Reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room small and breakfast poor
Good value for money
Stayed in August 2024
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Reviewed: August 16, 2024
Robert
China2 Reviews2 helpful votes9.0“Happy and satisfied. Thank you.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
If hotel have bus to train station or airport, it is very helpful to client.
Breakfast very good, perfect, I love it.
Stayed in August 2024
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Reviewed: July 24, 2024
Almiladi
United States1 review8.0“Great staff, decent prices, decent accommodations.”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
There were burn holes in some of the furniture.
Friendly staff.
Stayed in July 2024
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Reviewed: July 14, 2024
Sally
United Kingdom44 Reviews1 helpful vote7.0“Ok for a couple of nights”- • Leisure trip
- • Couple
- • Standard King Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Not much choice for breakfast.
Comfortable and clean room.
Stayed in July 2024
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Reviewed: June 30, 2024
Soo
Singapore17 Reviews4 helpful votes9.0“Exceptionally clean hotel”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
Family rooms should have more wall hooks inside the bedroom areas & more luggage racks inside the bedroom instead of at the entrance. The nearest metro is 15 mins walk .
Clean hotel, attentive staff , self service laundry room with very good dryer. Good view of the City wall from room. Location has many eating places nearby. Pillows choices have soft & firm .
Stayed in May 2024
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Reviewed: June 11, 2024
Maegan
United States30 Reviews5 helpful votes8.0“Great value, location, and breakfast”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
There was heat wave while I was there and the AC struggled to keep up. Plus Chinese comfy temp is definitely higher than my American liking.
This is my second stay here. I chose it again because the breakfast is great, staff is so helpful, and the rooms are comfy and clean. Front desk staff Dany, Ivy, and Fanny helped with a few tasks! I did laundry on site with their guest washer and dryer, so helpful
Stayed in May 2024
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Reviewed: May 30, 2024
Souad
Switzerland15 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
The Breakfast could have had a bit more options, such has fruits..... but I guess for the Chinese way of eating this is normal.
It was nice and spacey and clean. The staff was very helpful and kind.
Stayed in May 2024
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Reviewed: May 8, 2024
Martin
Belgium68 Reviews3 helpful votes9.0“Good value”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Great breakfast and gentle stuff.
Stayed in May 2024
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Reviewed: May 3, 2024
Arina
Russia9 Reviews3 helpful votes9.0“Good value for money. Location is good.”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Good location. Clean room
Stayed in May 2024
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Reviewed: May 3, 2024
Victor
Russia3 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bedding smelt like smoke
Nice location, clean facilities
Stayed in May 2024
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Reviewed: March 21, 2024
Jade
Canada44 Reviews21 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
Breakfast left something to be desired.
The toiletries in the bathroom were great quality.
Stayed in March 2024
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Reviewed: February 2, 2024
Brian
New Zealand13 Reviews3 helpful votes9.0“Good value, very clean hotel in the centre of Xian. We would happily stay there again.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
Rooms are smaller than other Chinese Holiday Inns. A minor problem, I would be happy to stay there again.
The hotel serves a very nice buffet breakfast. Location is across the road from the old city walls and a 10 minute approx walk from the subway. Very clean
Stayed in January 2024
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Reviewed: December 28, 2023
Qin
Malaysia14 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted from a mobile device
Located at a quieter part of the city , near the West City Wall whereby the nearest subway station is about 500-600m walking distance. Overall facilities in a family suite is perfect. Decent Chinese style breakfast.
Stayed in December 2023
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Reviewed: November 16, 2023
Ioannis
Luxembourg135 Reviews20 helpful votes9.0“Very good option close to Xi’An old town!”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
- Although the breakfast was fresh and tasty, since the hotel is part of an international hotel chain, I would have expected to see some more “international” options (e.g. eggs, pancakes, cheese, ham, jam, nutella etc.) along with the Chinese dishes.
- Modern hotel. Rooms and facilities in excellent condition. - Location, close to the west gate. Old town accessible on foot, metro or taxi. - Friendly staff - Laundry room
Stayed in November 2023
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Reviewed: October 17, 2023
Steve
United Kingdom40 Reviews4 helpful votes9.0“Good location and great breakfast...”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Good location, comfy bed and the usual good Holiday Inn breakfast....
Stayed in August 2023
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Reviewed: September 5, 2023
Michelle
Australia8 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Noone speaks English but translator apps are genius. Get access to wechat, wechat pay, and maps sorted before you hit China.
It's on the edge of the city, but close to subway. A nice break from the hustle if inner walls. Staff go out of their way to be helpful, especially given the language barrier.
Stayed in September 2023
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Reviewed: August 26, 2023
Mlylia
China1 review1 helpful vote9.0“The hotel was exceptionally clean and provided a comfortable stay. The breakfast offered a wide vari”- • Leisure trip
- • Travelers with friends
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel was exceptionally clean and provided a comfortable stay. The breakfast offered a wide variety of delicious options. Though the staff's English proficiency was limited, they were extremely helpful. Additionally, the hotel's proximity to subway and bus stations made transportation convenient.
Stayed in August 2023
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Reviewed: August 15, 2023
Steve
United Kingdom1 review9.0“helpful staff, comfy bed, good breakfast....”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
maybe a small fridge in the room would be good...
helpful staff, comfy bed, good breakfast...
Stayed in August 2023
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Reviewed: July 22, 2023
Maryam
United Kingdom6 Reviews4 helpful votes9.0“It was great.”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 3 nights
Few kids shouting at my floor around midnight. The person next to my room woke up at night shouting! I know this was beyond the control of the hotel but they should put note for being quiet. Besides all nots and signs should be in bilingual.
Breakfast was good. Staff was very helpful but it was great if they could speak in English without their mobile translators which sometimes was wrong.
Stayed in July 2023
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Reviewed: July 10, 2023
Farhad
New Zealand16 Reviews8.0“A bit expensive for a small room and thats all you get!”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
Two ladies who could speak reasonable English were very friendly and helpful.
Stayed in June 2023
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Reviewed: August 3, 2025
Paulina
Mexico23 Reviews4 helpful votes10“Clean and good location”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast during weekdays finish earlier than on weekends. That doesn't make sense for tourists on holidays like me. Every day is the same. The breakfast hours should always be the same
Good location just outside of one the gates to the city. The breakfast was good and the staff was kind.
Stayed in July 2025
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Reviewed: May 19, 2025
Viacheslav
Russia1 review3.0Poor- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 10 nights
- • Submitted from a mobile device
The hotel is not original, the level is not world-class, I did not like it, I am sure that for such money I can get better accommodation. The rooms are small. They don't have a refrigerator, which is not acceptable in the summer. The staff is not in my position.
Delicious breakfasts, not a very large selection, but fine. Good room cleaning, no problem.
Stayed in May 2025
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Reviewed: May 3, 2025
Vilik
Russia16 Reviews5 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Standard King Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
The staff wasn't speaking English at all, they were using translation apps all the time to communicate with the guests. This is absolutely unacceptable when you are international franchise and have many foreign guests. The location was not good, it's far from main places of interest.
The room was clean and comfortable.
Stayed in May 2025
Showing 1 - 25
