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Reviews of Holiday Inn Kunming City Centre by IHG

No. 29 Dongfeng East Road, Panlong District, 650011 Kunming, China

#19 of 66 hotels in Kunming

Guests' Choice

Review Score

Based on 198 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.8

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 12, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, great breakfast and comfy beds. Also nice bistro on the second floor. Plenty food options nearby and a beautiful Taoist temple complex just 5 min away.

    Stayed in August 2025

  • Reviewed: August 9, 2025

    10
    -
    • Leisure trip
    • Couple
    • Premium King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    -

    The staff very friendly good service and helpful Specially Chris ( front staff) she’s very kindness and helpful great service 🙏

    Stayed in August 2025

  • Reviewed: August 3, 2025

    8.0
    Upgrade or down grade?
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I was given a complimentary upgrade, but the room was tiny, a lot smaller than the room I had given a week ago (none upgrade).

    Nice breakfast, with good varieties and friendly staff.

    Stayed in July 2025

  • Reviewed: August 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff helped to order food from Chinese app and send after by robot to room

    Stayed in August 2025

  • Reviewed: July 30, 2025

    9.0
    Good place to recover from the flight from Europe and explore the region.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Very good breakfast.

    Stayed in July 2025

  • Reviewed: July 30, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Great breakfast with variety of food.

    Stayed in July 2025

  • Reviewed: July 28, 2025

    10
    Clean and spacious rooms with a great location
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location is great, a 5 min walk from a mall. The rooms are clean and they even have a soft and firm pillow should you need the choice.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    9.0
    Tourist at Kunming
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpet on corridor and room needs cleaning or replacement. Chris at reception took a deposit of ¥1226 but refunded yet.

    The Hotel is generally nice and comfortable. Receptionist Kitty was very cooperative

    Stayed in July 2025

  • Reviewed: July 17, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a persistent cigarette smoke smell in the room.

    The staff, such as Kenny Yang and Emily Luo, were very friendly and helpful. The cleaning staff were thoughtful and provided extra bottles of water. The location was centrally located and close to the metro.

    Stayed in July 2025

  • Reviewed: July 15, 2025

    10
    Delightful stay in beautiful Kunming
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Improving English skills would be an additional advantage for the reception staff.

    The hotel boasts an excellent location and, most importantly, a helpful staff always ready to assist. Special thanks to Chris, who was exceptionally supportive and communicated clearly in English. The hotel also arranged a private tour with a driver, which was very convenient, especially given some language barrier. The on-site restaurant was accommodating and eager to fulfil our special dietary requests. Overall, the hotel demonstrated outstandingbcustomervfocus.

    Stayed in June 2025

  • Reviewed: June 13, 2025

    8.0
    Very Good
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Security deposit

    Center of the city and around good transportation system.

    Stayed in June 2025

  • Reviewed: June 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The WiFi is not working properly but that doesn’t depend on their but on the government blocking

    The room was very nice, the staff very friendly. Mavis was very friendly and helpful. She gave me a nice present from the hotel

    Stayed in May 2025

  • Reviewed: June 1, 2025

    10
    A great central place in Kunming city
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn't like the view we had in level 5 though we had a free upgrade. It could be better

    The staffs are extremely friendly and helpful to the extent of arranging transportation, helping to get a taxi due to poor connection and giving us a call to double confirm if we were really disposing off our left behind valuables. The location is very central and it's convenient to everywhere

    Stayed in May 2025

  • Reviewed: May 21, 2025

    8.0
    Staffs is courtesy , location in city centre.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and convenience.

    Central location

    Stayed in May 2025

  • Reviewed: May 14, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights

    Spacious & clean room, very good location

    Stayed in May 2025

  • Reviewed: May 13, 2025

    10
    Would recommend, great value and great location.
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel staffs are very welcoming and kindly upgraded our room. The suite room is spacious and comfortable to stay in, we slept really well during the stay. The hotel location is right in the city center, there is a major shopping mall and many good restaurants within walking distance. It is very convenient to get to sight seeing places and the high speed train station. PS: they also have a good breakfast buffet selection.

    Stayed in May 2025

  • Reviewed: May 10, 2025

    10
    So good I joined up for the rewards program.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Love it will stay again.

    Comfortable and clean accommodation with very friendly and helpful staff in a great location to the subway or main train station with shopping malls and restaurants all close by .

    Stayed in May 2025

  • Reviewed: May 8, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not much English

    Comfortable bed. Clean room.

    Stayed in May 2025

  • Reviewed: May 5, 2025

    10
    Great staff, comfortable and affordable
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff on duty night of 4 May and Day of 5 May are very helpful. They suggest where to eat where to shop and direction. Good location with comfort and convenience in reasonable price

    Stayed in May 2025

  • Reviewed: May 4, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    No

    The staff are very kind and politeness

    Stayed in May 2025

  • Reviewed: May 4, 2025

    8.0
    A Comfortable and Pleasant Stay
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    None.

    Central location within a short walk from exit D of Dongfeng Sq metro station. Bed was comfortable with 2 pillows [soft and firm] for each guest. Room was of a good size. Breakfast was good with a varied spread, with breakfast hours from 6.30 to 10.30 am.

    Stayed in April 2025

  • Reviewed: April 30, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights

    nil

    Rooms were big and great. Staff service was awesome, especially Kenny.

    Stayed in April 2025

  • Reviewed: April 26, 2025

    9.0
    Excellent location. Wonderful breakfast. Quiet.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights

    New tea kettle is required! Curtains need attention.

    Excellent location. Wonderful breakfast. Friendly and helpful reception staff. My original room booking was upgraded - and truly very quiet as requested. Thank you Mrs. Chris Xu!

    Stayed in March 2025

  • Reviewed: April 24, 2025

    8.0
    Excellent location, friendly staff, comfortable stay all round!
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights

    Room service took a long time if you did not order their set meal options. Other than that, I would recommend this hotel property for your next stay in Kunming.

    Loved the room, it was spacious, clean, comfortable, well thought out. Wifi was strong, bathrooms were very clean, bed and pillows were super comfortable, close to Kunming Train Station and Kunming International Airport. The staff were friendly, and very helpful. My favourite part was the working and living room space in the suite, it worked perfectly for my trip.

    Stayed in April 2025

Showing 1 - 25

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