Lack of English

Amazing everything

Stayed in August 2025

Food was mediocre.

Location, facilities and service.

Stayed in July 2025

Nothing

One of the best hotels I have ever stayed in. Everything was great

Stayed in July 2025

Breakfast in the Lobby (so the Lobby) is not a perfect location to eat (to much tables, to less space/no divider to entrance

Location us fabolous, Rooftop Bar has best view in Shanghai and the indoor Pool/Spa was spectacular. Peninsula quality rooms

Stayed in July 2025

Service and room

Stayed in July 2025

Cost of laundry, exaggerated expensive

Facility and room

Stayed in July 2025

Good location

Stayed in July 2025

Nothing

Stayed in July 2025

Really hard to find, should be none.

The quality of the breakfast food is excellent. The guests can choose a lot of different cuisines in the menu, which are freshly prepared. In addition, the guests can also choose the cold cut, salad, fruits and nuts at the buffet stations. This arrangement can reduce the space of gathering places of the restaurant, which can help keeping a relatively calm atmosphere. The decoration of the hotel is grand, classic yet approachable. From the inside to the outside of the hotel, every details are full of art and design. The extremely high headroom of the lobby has impressed all the guests at the first glance. All the hotel staff are attentive, helpful and enthusiastic, in particular we want to give praise to Harry serving at the front desk, a girl wearing eyeglass serving at the breakfast restaurant and the driver who took us from the hotel to Pudong International Airport on 29/6 (not known the girl and the drivers' names). They all offered excellent services to us, which have made our trip perfect and memorable. Their kind attitude and smiles have deeply planted in our brains. The view of our room is stunning, which can watch the Garden Bridge, The Monument to the People's Heroes and also an ex-British consulate with a spacious lawn in front of it. The distance to The Bund and Nanjing Road Walkway are within minutes, which is very convenient. The heated swimming pool has a skylight window at its top which allow sunlight to go in. In gist, we have visited many 5-star hotels around the world, but The Peninsula is surely our Number 1 up to now.

Stayed in June 2025

Nothing.

Our overall stay was great and exceeded our expectations. Specially the team who extended their service due to our emergency circumstances and during our stay.

Stayed in June 2025

Not much to say. The gym was closed when we visited, they offered gym in other building. But all in all, nothing to complain about.

Very classy hotel, great location and the attention you should expect on a place like this.

Stayed in June 2025

Nothing

Amazing hospitality Clean Elegant Perfect helpful employees

Stayed in June 2025

NA

Excellent

Stayed in May 2025

The only downside was the price of the suite, which was quite high in comparison to other room types. While the quality was superb, the pricing difference felt a bit too steep.

The Peninsula Shanghai delivered an exceptional experience. The staff were courteous and highly professional, the facilities were elegant and well-kept, and the atmosphere throughout the hotel was calm and luxurious. The room was very comfortable and spotless, and the location was perfect for both business and leisure. I would definitely return on my next visit to Shanghai.

Stayed in March 2025

Bed and Pillows.

Excellent Service from pickup to drop off. Concierge went above and beyond.

Stayed in May 2025

Nothing)

Excellent location, beautiful property

Stayed in April 2025

That we had to leave. I would have happily lived there for a month.

I would rate this as one of the very best hotels in the world.

Stayed in April 2025

Amazing service and people.

Stayed in April 2025

The Peninsula Hotel in Shanghai was truly amazing—everything from the service to the ambiance was wonderful and exceeded expectations. However, there was an issue with the air conditioning. I requested twice for it to be fixed, and while the staff did come to check it, the AC still wasn’t cooling properly, which affected the overall comfort of the stay.

Stayed in April 2025

Nil

Breakfast offers a wide variety of options. It is located near the Bund and is convenient to many places. The staff is friendly, polite, and helpful. Additionally, there is a beautiful swimming pool.

Stayed in April 2025

The amount was high

Stayed in April 2025

Amazing hotel and staff

Stayed in March 2025

Attention to every detail, privacy and calm within a bustling city

Stayed in March 2025

Nothing

I loved everything in the hotel and the staff and the details

Stayed in February 2025