Location is ideal for beach goers. The breakfast has lots to offer. The pool is actually a fun place with games held by the hotel to win prizes. Room was large in size. Staff are friendly. Nice place to stay. Location to delicious restaurants are nearby.

Stayed in January 2024

Pool was very small, All inclusive was very limited specially with alcohol. Next time i will probably not choose the all inclusive as we were hardly there for lunch

Staff was really friendly and location was pretty good. Food selection on the buffet was good but repetitive

Stayed in December 2023

Coffee. Would like to have a way to save a table. One waste a lot of time to find a spot. People just disregard your spot and sit. I was getting or trying to get some fruit and a grandma and a kid took my table. Even though i had left my key there. If the restaurant has a way to improve it will be great. The last thing one wanted is to either no having a proper meal and / or not allowed to have a table if going solo.

Bed was good. Breakfast was good when you could fine a table.

Stayed in January 2024

The waiting time. I'm not agree with those hotels and facilities who has the check in at 3:00 PM is way to late plus, they are not ready at 3 PM sharp on top of that, you have to wait extra 15-20 minutes to get your room.

The breakfast and also the buffet for a good price!!

Stayed in December 2023

More English talking people

Staff is really nice, swimming pool not to busy so always a place to lay down , mostly Spanish people

Stayed in May 2023

Nothing

The staff was incredible and friendly. I didn’t feel alone. They were super supportive and organize something for me to my birthday. Its was kind from them. I eat at Lucia restaurant too, the food was sooo goood and the staff are kind and professional.

Stayed in March 2023

Really clean property in a nice location. The check in and check out takes about an hour. The breakfast is not great, it might be cheaper and better to get breakfast somewhere else

Stayed in January 2023

the beach was not usable due to the excessively aggressive people selling things and massages. also the buffet had meat, eggs and cheese in everything but the fruit. nothing for vegetarians, vegans and very little for those who do not eat pork, beef or dairy. did not even have plant based milk for coffee or cereal.

the location was good.

Stayed in October 2022

The hotel works like human fabric .Too many people ,not sufficiant.elevators ,it takes 20 min to go up or down .Need to.rezerve breakfast . After a while they stop refilling food .So need to wake up early for breakfast

The hotel was sea front and good location

Stayed in September 2022

The avalanche of tourists and mayhem on the groundfloor general lobby. When we got there , there was something going on with the elevator since a guest was complaining. During the stay we had no problem with that, so possibly that was fixed.

Executive rooms and lounge were just great. Recommended. Gives you space and breath when having an avalanche of tourists coming by while you are on a business trip needing things to go a bit more efficient. Excecutive rooms gives that peace of mind, with your breakfast and assistance on the room floor itself. Check in and check out way more efficient and easy.

Stayed in July 2022

One lift was broken. The rest slow and small. Front desk not as helpful. Pool area small and old looking. Could use updating. The shower drained slowly.

The staff on the 10th floor were great. So very helpful. Catering to the guest. Great location across from the beach. The room was clean and comfortable. Was very quiet in the room. Located near restaurants and stores. Everything is within walking distance. Even walked from the Walled City one night. About 2 miles or so. Not a suggestion just something that I did. At your discretion. I would definitely stay here again without a doubt.

Stayed in July 2022

The bar closed too early for our liking. Pool far too small for the amount of residents

The staff were excellent and very attentive at all times and in all areas.

Stayed in May 2022

Elevators. Only 3 for such a big hotel. The wait is extremely long. Also, there is a problem with the air conditioning system of the hotel. This is our second stay. The first time, the air conditioner in our room was not cooling. We asked to be changed. The other room was barely cool. We went back 6 months later, still no air conditioning. Asked to change rooms. Same problem in the other room. Conclusion: Its a problem in the entire hotel!!!! Except the lobby.

Fantastic breakfast. Its really a brunch

Stayed in May 2022

Breakfast

Facilities

Stayed in April 2022

the facilities are getting old and need maintenance or renovation. Even the shower was broken (fall apart)

The location is amazing and you can have the best sunset ever! This is a place just to be near to the city but not spend time at the hotel because is getting old and is always super full

Stayed in February 2022

Efficiently run military operation but with congeniality.

Stayed in January 2022

N/A

All was good.

Stayed in January 2022

MAKING RESERVATIONS FOR THE POOL

I LIKE EVERYTHING

Stayed in October 2021

The breakfast time was a little complicated. Long lines to go into the cafeteria. It should more healthy breakfast options, most of the time they had same food.

Stayed in July 2021

hotel needs a lil remodeling but not too bad

breakfast was basic but edible, hotel was more of a local vibe

Stayed in January 2024

Poor management not carting for Europe customers

The butler service.

Stayed in January 2024

Bar was terrible pool wasn't good as soon as you walked outside you was harassed by beach people everyday and every time. No bar at the hotel the 1 by the pool was awful

Room was ok

Stayed in January 2024

Staff at reception were rude and expect tips. Wifi terrible, power cuts regular and flooding from sea makes it a bad location. Staff at reception also keep coming up with new hotel rules to fleece you for more money.

Room was nice, clean and comfortable

Stayed in December 2023

Outdated, very basic, felt old

This is not a 4 star property at most 2.5

Stayed in October 2023