Few very minor issues - broken ladies toilet lock on floor 2, no hot water at rooftop women’s locker room shower, rooftop pool filter didn’t seem to be working- lots of flies in pool. Would be nice to be able to charge everything to room and pay at end of stay rather than pay individually. Free filtered water from lobby and pool bar on floor 2, but not from rooftop bar. Rooftop pool only open at 10am. Floor 2 pool open from 8am but area was still be cleaned and set up until after 10am. All minor but would have made our stay more enjoyable.

Very nice staff. Clean. Rooms comfortable. Good value for money. Had a wonderful relaxing massage from Sandra in the spa.

Stayed in August 2025

Nothing

Everything

Stayed in July 2025

The beach is not private

Beautiful & very clean

Stayed in July 2025

N/A

Facilities and Impeccable service.

Stayed in July 2025

Not the hotels fault, but the weather didn't agree with our plans..

The location and ambiance was amazing. Top tier resort-style facility. The views of the Caribbean were a bonus!

Stayed in June 2025

this area is new area too much new constractions when you are in pool constraction workers warching you too muc noice some times next future will be more crowed area

property is new building only 2 years it was clean nice rooms

Stayed in May 2025

great hotel, loved both infinity pools, staff were extremely kind and professional, room was big and comfortable. basically great hotel to stay at.

Stayed in April 2025

Breakfast was good. Loved that you can ask the front desk to call a taxi

Stayed in January 2025

Nothing

Everything is very good, servicio

Stayed in January 2025

La atencion excelente

Stayed in January 2025

Somehow there was a lack of chairs for the balcony

Great service all around especially breakfast crew under guidance of lovely Herli, top class, top stay!

Stayed in December 2024

There must be a cash machine in the hotel. It will be helpful as we must pay in cash to the taxis and the hotel is about 20 min from the city center.

Clean, modern and very comfortable facilities. Great food in all restaurants and the staff is very friendly and helpful. Thank you! We had a wonderful time with my family.

Stayed in December 2024

No private beach even though the description says so. No staff monitors who comes in and out to the “semi-private” beach area. Beach area only has 4 tents and it’s not really first come first serve but you gotta play favourite with the staff which is kind of annoying. Even if you are on the beach at 6am, unless you have chatted nicely with the staff you won’t get a spot. They like to play favourites.

Very clean and has great amenities

Stayed in December 2024

The value for money in high season is less than in low season.

The localization is great.

Stayed in January 2025

The view of the city is a construction site blocking the view to the city.

The peace and quiet. Huge rooms too.

Stayed in December 2024

The beach is full of people selling things.

The place is brand new, the food is amazing.

Stayed in December 2024

Recommend having water filling stations and ice machines on every floor. Having to go to other floors, which requires having staff give you access to the other floor, is inconvenient.

Rooms were very comfortable. Pool was fantastic!

Stayed in December 2024

They can improve their breakfast. Not many options of traditional food available

Excellent location, confortable room and spectacular see views in both pools and rooftop

Stayed in December 2024

nothing

I recently stayed at the Hilton Santa Marta, and it was an exceptional experience from start to finish! The room was spacious, modern, and impeccably clean, with a breathtaking view that made every morning feel like paradise. The staff went above and beyond to ensure our comfort – always friendly, attentive, and eager to help with anything we needed. The food was a standout highlight – every meal was delicious, beautifully presented, and offered a wide variety to please every palate. From the moment we arrived, everything felt seamless and well-organized. Whether relaxing by the pool, enjoying the facilities, or exploring the area with helpful tips from the staff, every part of our stay exceeded expectations. I highly recommend Hilton Santa Marta for anyone looking for a luxurious and memorable getaway. Can't wait to return! 🌴✨

Stayed in November 2024

Nothing everything is excellent !

The amenities , the gym, the room , closeness to the airport , the service , the pools, all of it !!

Stayed in November 2024

I felt the ac was very poor in my room

Everything was very clean comfortable

Stayed in October 2024

The location

Stayed in September 2024

Everything was great but the most important was the staff very friendly . Very helpful and they responding to any request quickly. Pool was amazing

Stayed in September 2024

Food options were limited . Not variety in their menu, it was expensive and slow. Cocktails also limited and expensive

Room was very good, big and clean and a nice view. Pool was nice, big and a nice restaurant besides

Stayed in August 2024