In general, this is a detailed list but nothing critical. It's first of all pricey. We noticed some bullying and “im superior” towards younger staff (only by some superiors) but the staff is mainly wow. From Yuri the luggage man to the customer service to the housekeeping staff to the bartenders to the restaurant assistants, all were really a pleasure to be served by. The mediocre dishes (taste wise) of the main restaurant, the abundance of pigeons shitting in your coffee at breakfast (no, really, it happened!) the abundance of English guests (every 3 days we witnessed loud fighting or loud partying late at night.. ) , the lack of variety at breakfast, cold dishes and in the restaurants served too quickly upon each course. The lack of a babysitting service. The lack of Dutch animation, quiz questions that only English people can understand. Evening entertainment is mostly a cover band. A bit more variety in types of show would have been nice. A suggestion: to fix the "pigeon shit" issue, i'm sure you can find weather-resistant spikey tapes like VOSS Prickler Strips that you can tape on top of the wooden bars in the restaurant. Easier than the failing nail system and will for once and for all remove the "shitty experience" by some;)

pools, sunbed system, italian greek and international speciality restaurant, staff, some specific staff;), the pirate boat, amaretto sour when made properly, the junior suite for having a baby, the junior club - although we couldnt use it now it looks awesome, the pasta a la minute, milkshake and ice bar, a very professional "All Stars" animation team. Also well located, a bit off the busy noisy center, close to a nice beach, easy to reach by highway, soccer and tennis fields (although unusable in a heatwave). Availability of a free creche for 4 hours a day (although it's not easy for non-English speaking toddlers to adapt here as for example our 2y old toddler's native tongue is Dutch) Actually too much to write down here in a few sentences. I strongly recommend the hotel, IF the price matches.

Stayed in August 2025

Nothing

I really appreciated the service and the friendliness of the staff

Stayed in August 2025

We asked for two adjacent rooms and got 204 and 205 but the hotel numbering system is a bit strange and these two rooms were not adjacent. There are plenty of sun beds but you are allocated your sun beds on arrival and can’t choose where to sit. Some other odd rules in the pool, for example any type of round ball is ok but not a foam rugby ball.

The hotel has plenty of space, attractive designed, and rarely feels crowded. Excellent meals at the main restaurant.

Stayed in August 2025

Our only complaint? The number of souvenirs we had to take home with us... They added quite a bit of weight to our suitcase on the way back!

I stayed for a week at this resort with my 13-year-old daughter, and it was truly above and beyond anything we expected. The hotel is beautiful, the service is exceptional, and every staff member—from reception to housekeeping to the bartenders—made us feel genuinely welcome and cared for. Although our room was a bit further out, everything was still within a short 5-minute walk. The food was excellent and varied, with seven restaurants on-site and long dining hours. We loved the designated adults-only areas, the pools (especially the lazy river), and the proximity to the beach and local attractions. The personal touches, like having your own table throughout your stay and the friendly bartender who remembered our favorite drinks, made it feel like home. Even at full capacity, the hotel felt spacious and calm. Highly recommended – not just for the facilities, but for the heart and hospitality of the people working there. Unfortunately, I didn’t get to take ANY photos—my 13-year-old daughter wasn’t exactly thrilled about mom turning into a paparazzi. Teenagers, right?

Stayed in July 2025

Unfortunately, the cleanliness of the room did not match the hotel's overall standard. The very low level of cleanliness actually forced me to purchase cleaning supplies outside the hotel and clean the room myself daily. This is certainly not how I expect to manage my stay at a hotel of this caliber. Regrettably, this is the only factor that might prevent me from returning to stay with you.

Wonderful service, excellent food, and fantastic hotel facilities.

Stayed in July 2025

You have to wear a wristband... That is the annoying part but not sure how you could do otherwise.

Everything and staff are excellent. Lots of different swimming pools (one just for adult) and different restaurants to experience. And with the bus to town it's not far actually. Great location.

Stayed in June 2025

Everything so good. The staff was really helpful and courteous. Food was to die for. Keep it up!

Stayed in June 2025

The sunbed reservation system is awful. We got stuck in a very bad location even though there were plenty of vacant sunbeds near the pool. People reserve best sunbeds for all the stay, but they don’t really use them. It’s not fair!!!! The pool staff really tried to help us, but all the good places were “reserved “. It was a really disappointing pool experience! Indoor pool was cold and not suitable to swim early in April

The staff is amazing! Everyone was very professional and welcoming! The food and the drinks were fantastic! The outdoor space is very quiet and picturesque.

Stayed in April 2025

It was clean this time around

All inclusive

Stayed in April 2025

Gym could do more with weights

Super facilities Everything catered for Close to beach

Stayed in April 2025

Nothing. All perfect.

Amazing staff and customer service.

Stayed in April 2025

nothing

Everything was perfect

Stayed in April 2025

Instant juices instead of the real ones

Service, food, kids club

Stayed in April 2025

Exceptionally welcoming staff—so many smiles, attentiveness, and warmth, which truly made our stay special. A sincere thank you to the team and management for creating such a pleasant atmosphere. I would be happy to return. Overall, everything was great—the room was clean, the bed was comfortable, and we enjoyed the food.

Stayed in April 2025

None

I highly recommend this particular hotel as the overall personal experience was flawless! The hotel has a premium luxury which can afford taking into consideration the perfect service along with all the relevant luxuries they can provide you such as various options with the food. It is worth mentioning which is remarkable that they can serve you particular ice creams and many other unforgettable food choices that you can't even imagine!

Stayed in March 2025

All is perfect: food, services, clean...

Stayed in November 2024

The indoor pool area is not equipped at all. The door between the sauna and the pool is closed for unknown reasons. Pillows are not comfortable

the area, the staff, the food was good and the pastry chef was wonderful

Stayed in November 2024

Very nice employees. The food is very tasty.

Stayed in November 2024

sadly, despite putting a travel cot in our room they told us that "no child was included on the booking" - so why they put a travel cot in our room, i've no idea! We then had to pay an extra 22EUR per day to include my daughter which was a disappointing first impression!

the facilities were superb and the food was amazing! We had our room upgraded on arrival too and it was huge with a lovely balcony over looking the pool!

Stayed in November 2024

Pillows could be better.

Food is good. Location is good. Territory of hotel is nice. There is kids club for kids under 3 age. Outside playground for kids. They upgraded our room for free. I liked terrace that we had. Big advantage that there is no loud music during the day and no disco in the evening (it was inside, so, no noise for people with kids).

Stayed in November 2024

The sports courts. They need some work and the staff needs to know where the entrance key is at all times

Almost everything.

Stayed in October 2024

Nothing at all. Everything was brilliant.

The whole place was immaculate. The staff was so lovely and friendly. Cannot wait to come back!

Stayed in October 2024

Everything was excellent

Stayed in October 2024

There wasn't anything we didn't like

Food and drinks were great, the kids club and staff were great and the entertainment in the evening was very good

Stayed in August 2024