Johannisstr. 76-80, Altstadt-Nord, 50668 Cologne, Germany
#47 of 239 hotels in Cologne
Guests' ChoiceBased on 834 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
8.9
Value for money
7.9
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 2, 2024
Bkerrie
AustraliaVery comfortable bed and pillows. The staff were very helpful when I explained I needed a walk in shower and not one over the bath. Good breakfast. Great location for getting around Cologne. Very easy walking distance of the station.
Stayed in May 2024
Reviewed: May 2, 2024
Maria
PanamaWe checked out and just 5 mint later I remember that I forgot something in the room, I went to the reception for help to get back to the room but they say that I have to wait for someone to go with me, I couldnt wait long because, I had a taxi waiting. I didnt receive any intention for help or try to look for my things, I left without it....
Stayed in April 2024
Reviewed: April 25, 2024
Mikey
United States of AmericaGreat location with easy walk to train station and beyond. Quiet and relaxing. Really enjoyed TV with casting capability so we could watch Prime from my phone.
Stayed in April 2024
Reviewed: April 15, 2024
Vilhjálmur
IcelandHard to iron
Great location
Stayed in April 2024
Reviewed: April 13, 2024
Andreas
CyprusNeeds renovation asap, the food needs improvement
Location
Stayed in April 2024
Reviewed: April 9, 2024
Alexandra
United KingdomNothing, all good
Lovely hotel, great location. It was my husbands birthday when we were there, he was given a birthday cake and a bottle of wine, which was very thoughtful, a lovely touch!
Stayed in April 2024
Reviewed: April 4, 2024
Gary
United KingdomNothing
Location, standard of the rooms, all the staff across the hotel were excellent from the moment we arrived until we checked out
Stayed in April 2024
Reviewed: April 3, 2024
Agnay
IndiaBreakfast was excellent .
Stayed in March 2024
Reviewed: April 1, 2024
Schonk
NetherlandsThe only things I didnt like is the smell/perfume and the beds were a bit hard but that’s personal preference I think
It gives a very good impression and a rich feel.
Stayed in April 2024
Reviewed: March 28, 2024
Jason
United KingdomThere's always a dread that there's going to be something wrong when turn up at a hotel and this was the case here. I'd booked an Executive room and we arrived at about 6pm after a plane and train trip to be told that house keeping hadn't cleaned the room and even though I wanted to wait there was no option it appeared to be able to do this so I think it was more like overbooking than house keeping. We were given a 'generally the same' room (as we were told) which was very good but not the executive room that I'd bought and paid for. As compensation I was given breakfast for my wife and myself for the 2 days which was nice but not really necessary as this is not needed as the Executive lounge, which is excellent, provides as much as you needed. I just would have liked the room that I'd arranged everything else was excellent particularly the Exectutive Lounge.
Great hotel, quality feel, wonderful staff, super position being close to the main train station, Catherdral and about a 10 minute walk to the main shopping centre. We stayed for 2 nights and apart from the experience I had with the room would definately stay at again.
Stayed in March 2024
Reviewed: March 20, 2024
Vernon
United KingdomBedroom very good but could do with a little upgrade, like having light switch for each bed, and some usb ports. Nothing major.
Breakfast was very good. Location was excellent.
Stayed in March 2024
Reviewed: March 17, 2024
Andrea
United KingdomWould have liked the window to have opened.
Spacious
Stayed in March 2024
Reviewed: March 12, 2024
Steven
United KingdomWater pressure. Style of shower. No cool aircon. Extremely heavy doors. Wasn’t fully sound proofed. Rough sheets. Poor towels. Noisy fan.
Location. Size of room. Very good blackout. Good robe and slippers. Large tv. Lovely staff. Lovely lobby seating area.
Stayed in March 2024
Reviewed: March 11, 2024
Laurence
United KingdomGreat position especially as we chose a room overlooking the river Rhine.
Stayed in March 2024
Reviewed: March 8, 2024
Marian
United KingdomWhen we arrived ,the bed had not been made .There was a bare mattress and the sheets pillowcases etc folded at the end of the bed
Dinner
Stayed in February 2024
Reviewed: March 3, 2024
Chris
Netherlandsn.a
Excellent breakfast. Excellent location and facilities.
Stayed in December 2023
Reviewed: March 3, 2024
George
United KingdomThe car park was very, very tight.
Almost everything, particularly the breakfast.
Stayed in March 2024
Reviewed: March 3, 2024
Naemah
KuwaitI like to be the breakfast with the booking
The breakfast was good and the staff was helpful and in every thing and the was clean the of the hotel was excellent near the center , we enjoy our stay
Stayed in February 2024
Reviewed: March 2, 2024
Yvonne
NetherlandsExtremely friendly and service-oriented staff!
Stayed in February 2024
Reviewed: February 18, 2024
Taulant
United KingdomThe room was a bit hot although the air conditioning was on.
The location was very good, close to the main city attractions.
Stayed in February 2024
Reviewed: February 9, 2024
Stephen
CanadaSome of the front staff were excellent, while others were rude and unhelpful. The shampoo bottle was empty in the shower when we arrived, though there was shower gel. It wasn't very easy to extend our stay by 1 day. We had to go through multiple people at the front desk and it took about 30 - 40 min to get that done. Otherwise the stay was decent. Would I stay again? Probably not.
The location was great! Very close to the cathedral, train station, restaurants, and shopping district. All is within a 10 min walk. Our room was spacious and I found the bed comfortable.
Stayed in February 2024
Reviewed: January 22, 2024
Johan
GibraltarThe mattresses were slightly uncomfortable
The hotel had a great breakfast with plenty of choice. The location was also very good. The hotel was very quite so you could get the rest needed.
Stayed in January 2024
Reviewed: January 15, 2024
John
NetherlandsLounge
Stayed in December 2023
Reviewed: January 15, 2024
Sreekant
IndiaNot giving drinking water every day in the room
Location Very helpful and polite staff
Stayed in January 2024
Monte Gordo, Portugal
Oakland, USA
Montecatini Val di Cecina, Italy
Brno, Czech Republic
Tioman Island, Malaysia
Kaohsiung, Taiwan
Le Poinçonnet, France
Stateline, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content