Room was not clean, staff was ignorant, air conditioner was not cooling enough so it was really hot in the room and sleep quality was bad. Hotel is old and undermaintained.

Stayed in July 2022

I stayed 4days but never had cleaning service. the property is not clean enough and soft furnitures are full of dust.

it is close to the station and the room was quiet. mini bar is all free

Stayed in June 2022

Very dirty bathroom, the room was not tidy.

Stayed in June 2022

Breakfast wasn’t worth the price.

Very nice room with complimentary drinks upon arrival. The location is great, very central. The staff was super kind and helpful!

Stayed in May 2022

I don't have breakfast but the lokation was exellent.

Stayed in June 2022

Room, welcoming staff and fast check in, free mini bar on the day of arrival — all was good! Also liked some details of interior such as kicker in the main hall, colorful lightning in the room and fun signs.

Stayed in June 2022

Room floor was dirty every day. Sheets were not changed regularly.

Great staff and attempted resolutions to issues. Very pleasant staff members.

Stayed in June 2022

To be honest, it seemed very busy time, but every corner in the room was dirty (shelves, ground, light switches, etc.). Even the remote control was sticky and oily form something. Fridge had free drinks (1x beer; 2x water, cola), but fridge was not working and smelled really bad. I have no idea how this hotel has 4 stars.

Location is good. Private and secure parking. Overall the hotel seems new.

Stayed in May 2022

Staff was friendly. The hotel is very well located in the city center. Nice view from our room.

Stayed in May 2022

Checking in was an absolute disaster. It took me 30'. Ridiculous. The Breakfast area was also understaffed resulting in empty plates/lack of glasses etc. This was definitely the staff's fault. They did their best. There were simply too few.

Everything apart from staffing. Employees did their best, but were simply overwhelmed by the amount of guests

Stayed in May 2022

its very bad not clean dusty, A/c not working overall i dont recommande any body to stay there

nothing

Stayed in May 2022

a woman with blonde hair at recepcion is rude and unprofessional

Stayed in May 2022

There isn't actually anything that was bad.

I love the style of the hotel, the fantastic location (you can be within minutes at the lake) and there are some grocery shops, bakeries and bars available in walking distance. The best thing is that this hotel allows dogs and even accommodates me with a suitable quiet room so my dog can relax. Amazingly the room staff prepared an eating area for my dog in the room.

Stayed in April 2022

outrageously poor reception, the poor young receptionist(s) was/were (later on 2 receptionists) totally overwhelmed with the arrival of various travellers arriving at the same time... We had to wait 2,5 hours, a good part of it in front of the hotel entrance door before being able to proceed to the reception desk for the check-in formalities, which were also very bureaucratic, although it wasn't the first time to stay in the Dormero and my date surely were on record. Never seen this in 30 years of intensive international business travel, neither during previous stay(s) in the Dormero Hannover.... This one was totally unacceptable.

nothing really

Stayed in May 2022

It's the ideal hotel to stay few days as a couple. The hotel has also a wellness center and a gym (but we didn't visit it. Clean room and comfortable bed. Nice and modern looking furniture. All the usual amenities were of great quality, and the mini bar drinks were for free. The staff was friendly and very welcoming. Location is perfect: not too much in the centre of Hannover, bit right next to the metro station. Quite and safe area around the hotel, with good restaurants close by and shops.

Stayed in February 2022

Friendly stuff and aleays wiling to help. The room was very clean and the location is also good. Ubahn station just in front or 15 min walk to Kropke

Stayed in December 2021

I had to ask for a room change as soon as i arrived. The bathroom was very dirty, which raises the question of how well things are being cleaned (taking in consideration the pandemic as well)! The stuff which used to be there at the hotel in earlier stays years ago (like hand cream and stuff) is not there anymore

Location

Stayed in November 2021

The colour light system is confusing and we couldn't at first switch it off. The shower door in one room didn't close properly and floor got wet.

Comfy beds and big TV. Central location with underground nearby. Nice, helpful staff. Complimentary drinks in the mini bar on 1st day.

Stayed in November 2021

I had a large quiet room on the 5th floor and slept soundly. I was a little worried as the room I had on my previous stay had air conditioning which didn't turn off completely, but this room was fine. The free drinks from the bar was a nice touch, offsetting the slightly high prices for breakfast and car parking.

Stayed in October 2021

They didn’t have sleepers or a bathrobe. The walls in the hallway are dirty. The receptionist never answers the phone. If you don’t have an umbrella and it rains get ready to get wet all the way to parking lot because there is no direct access from hotel to the parking lot.

Stayed in October 2021

Nothing

Room

Stayed in October 2021

good value for money, the room is clean.

Stayed in July 2021

Everything starting from the elevator to the room was dirty, looked like nobody did the cleaning for months. Linens were not clean as well, and no room service was available in the evening when we arrived, so I had to go to the reception for the linens and change the dirty linens myself. had to stay only one night instead of 2.

Stayed in September 2021

I found breakfast price too expensive, I usually book a room with breakfast included.

Location is excellent, near U-Bahn station (2 min), 2 stations from center city. There is a bakery nearby also that you can choose from, Rewe and some great restaurants. The room was clean and quiet, as we requested, thank you for that.

Stayed in August 2021